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SharePoint Fest Social Business
 

SharePoint Fest Social Business

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This is the super-clean version of my presentation from SharePoint Fest and SharePoint Saturday. If you would like to see the full presentation, this is given in person or via LIVE meeting, so please ...

This is the super-clean version of my presentation from SharePoint Fest and SharePoint Saturday. If you would like to see the full presentation, this is given in person or via LIVE meeting, so please reach out to me for details.

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    SharePoint Fest Social Business SharePoint Fest Social Business Presentation Transcript

    • Social Business – Making Social Networking Work PRESENTATION FOR SHAREPOINT FEST CHICAGO @JWILLIE © Rightpoint. All Rights Reserved. CONFIDENTIAL Sept 2013
    • SharePoint JEFF WILLINGER PRACTICE LEAD, SOCIAL COMPUTING Focused On: Mobile Solutions, Line of Business Applications, SharePoint Customizations
    • Get to know Jeff About me Regular speaker and evangelist on the value of Social Networking, Social Media, Social Computing and Intranets and Mobile everything. President of Social Media Club. Twitter, Facebook and LinkedIn Expert. I am BUYING DRINKS and TAKING FRIENDS Follow @jwillie and Tweet this: “ Listening to @jwillie rant and rave about Collaboration + SharePoint at #SPFest” OR
    • LIKE ME facebook.com/jeffwillinger
    • LIKE ME facebook.com/jeffwillinger
    • EVOLUTION OF ENTERPRISE COMMUNICATION
    • BUSINESS VALUE OF ENTERPRISE COMMUNICATION
    • EMPLOYEE ENGAGEMENT
    • TEAM COLLABORATION McKinsey, The Social Economy, July 2012
    • CONNECTED ORGANIZATION Employees have an intranet that is social, easy to use, and can connect employees and systems across the enterprise McKinsey, The Social Economy, July 2012
    • BUSINESS AGILITY Companies experiencing change have one thing in common: an intense need to focus on people, culture and communication to drive results McKinsey Global Survey: What Successful Transformations Share, 2010
    • BENEFITS OF USING SHAREPOINT FOR BOTH INTRANET AND COLLABORATION Achieve the balance between support for Corporate Communications and Employee Engagement Efficiently deploy the infrastructure, including cloud services, while maximizing uptime, minimizing failures and downtime Reduce deployment costs, administrative overhead, manage risks and complexities Focus on empowering users and delivering business value via solutions such as Social and Enterprise Search Consistent user experience across the enterprise
    • WHAT WE OFTEN HEAR… I can’t keep up with my email. Too much in my inbox I spend a lot of my day trying to find documents and spreadsheets that I need to update It is frustrating not be able to respond to customer requests for information in a timely manner I feel like I often recreate the wheel when I know others in the company have done something similar I need to be able to collaborate on documents from my phone or tablet when I’m on the road I keep up to date on the projects I’m working on by searching my inbox There are a lot of changes coming at us from Corporate. We need to have a good method of communicating these changes to everyone in an engaging environment We think that a lot of projects may duplicate work from other projects Our organization operates in silos. It would be great if we could collaborate across groups and sites more easily and effectively There are a lot of internal associate groups that could use a collaboration tool Our projects are getting more complex. I need a way to manage this complexity Our systems are not intuitive and we have a different user interface for nearly all of our tools Copyright © 2013 Rightpoint | Proprietary and Confidential 14
    • SOME KEY QUESTIONS… • What are the key internal business challenges that you face on a day-to-day basis? • Are there internal processes that could be made more effective through improved access to information and more effective collaboration? • Do you think there is an opportunity to improve idea sharing and exploration? Do you have any thoughts around how best to do this? • Are there capabilities that you do not have today that would enable you to be more effective and efficient? • Are you able to find the right information and people in a timely manner? What types of information do you have difficulty finding? • What are the 1-2 major areas if you could get information more easily, collaborate more easily, it would make a (major) difference in your productivity and/or results? Copyright © 2013 Rightpoint | Proprietary and Confidential 15
    • DEMONSTRATION © Rightpoint. All Rights Reserved. CONFIDENTIAL
    • Technology Recommendations – Social Platform Analysis Pros Cons SP 2013 SharePoint will be the backbone, which makes integration with People Finder, Lync and other technologies easiest Less robust social feature set compared to pure play social platforms Yammer Yammer provides a full social feature set an will ultimately be integrated with SharePoint in a future release. Yammer/Microsoft Roadmap is still unknown which creates uncertainty and risk. Newsgator Chatter Built-in SharePoint Integration; Very complete, robust social platform Complete social platform; Integrates with current CRM and Chatter already in place supporting sales; SharePoint Integration in progress; Complete social platform. Licensing may be more expensive; Future of Newsgator is unclear based upon recent Yammer acquisition Licensing may be more expensive and may need to custom integrate with SharePoint in the short-term. Licensing may be more expensive and may need to custom integrate with SharePoint.. 17
    • Technology Recommendations – Search Analysis Pros Cons Already in place today User experience appears more difficult to achieve for with a complex taxonomy Optimal user experience for a complex taxonomy More expensive 18
    • New Balance Shoes Social Design Portal Copyright 2013 Rightpoint | Proprietary and Confidential © Rightpoint.©All Rights Reserved. CONFIDENTIAL 19
    • 1.31.11 Rightpoint Capabilities Copyright © 2013 Rightpoint | Proprietary and Confidential 20
    • Arvest Bank Employee Engagement Portal Copyright 2013 Rightpoint | Proprietary and Confidential © Rightpoint.©All Rights Reserved. CONFIDENTIAL 21
    • A Framework for Success: Digital Traction ™ “Crawl, Walk, Run”
    • DIGITAL TRACTION ENSURING ALIGNMENT OF GOALS, USERS, AND SOLUTIONS BUSINESS CONTEXT WHY? 3 – 5 Year Digital ROI Business Case Strategic Deep Dive Milestones WHO? HUMAN CONTEXT Who are the Users? What do we want them to do? How do we engage them? How do we influence the influencers? TECHNOLOGY CONTEXT HOW? Platform Requirements – Functionality – Content To deliver accelerated acceptance, adoption, and advocacy. © Rightpoint. All Rights Reserved. CONFIDENTIAL
    • OneAbbott: Strategic Initiative to Engage Employees Across Business Units 2009 Initiative to Define a Multi-Year Strategy for “The Connected Company” © Rightpoint. All Rights Reserved. CONFIDENTIAL
    • TYPICAL APPROACH Scope Checkpoint Scope Checkpoint © Rightpoint. All Rights Reserved. CONFIDENTIAL
    • Three(FIVE) Must-Have Principles for a Successful SharePoint Intranet​​ Tune into WIIFM Focus on culture and leadership buy-in Deliver Targeted Content & Enable Personalization Incorporate Rich Media Create an Engaging User Experience and Seed the Community with the Rights Users Sept 2013 Must Have for SharePoint intranets
    • Stay connected: Jwillinger@rightpoint.com @jwillie Facebook.com/willinger Linkedin.com/in/jeffwillinger slideshare.net/willinger 312.622.2300 626 West Jackson Boulevard | Suite 100 | Chicago, Illinois 60661 312.920.8383 | 312.920.8384 fax rightpoint.com © Rightpoint. All Rights Reserved. CONFIDENTIAL