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Strategies for Integrating eLearning Content with Your LMS

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DevLearn 2010 Presentation

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  • IntroductionDemographic Check?How many trainers do we have?Training Coordinators?How many of you are training developers?How many of you are training managers?
  • Vendor SelectionVendor ManagementSystem PerformanceSystem AdministrationStandards complianceManagement buy-inIT buy-inIntegration with Legacy SystemsEmployee buy-inCustomization requirementsContent integration
  • According to a recent Bersin & Associates survey 81% cited “better content integration” as a critical problem theyfelt should be solved. From multiple content sources to multiple LMS’sto high integration costs, many factors contribute to the challenge ofcontent integration:• Multiple sources of content—Most large organizations have 10 to30 different sources of e-learning content, each with its own customsoftware interface, presenting unique integration and upgradechallenges. Bersin & Associates estimates that large enterprises (thosewith 10,000 or more employees) have an average of 16 suppliers ofe-learning content and many have 30 or more.• Multiple LMS’s—According to our latest survey of LMS buyers, 34%of large organizations have more than one LMS. It is not uncommonfor larger enterprises to have 15 or more systems holding traininginformation. The more systems a company has, the more complex andcostly is the problem of integration.Formidable content integration costs—It is not unusual for a content integration project with an off -the-shelf library of courses to cost $150,000-$300,000 and take two to three months to complete (not to mention updates that can each take an additional month). Some projects take up to five months to deploy and others simply never get off the ground because the technology challenges make them too costly to complete and/or the vendors involved don’t make them a priority. The cost of content integration can sometimes equal the cost of the library itself.”
  • What would it take to make an e-Learning course talk to an LMS (and vice versa) without standards?Industry establish standards to simplify the integration of e-Learning content with Learning Management SystemsWe at TWC have also established our own standards and recommend that other companies establish internal standards for the integration of content.
  • AICC The original standardFormed in 1988 by aviation manufacturers such as Boeing, Airbus, and McDonnell-Douglas to standardize the delivery of CBT as multimedia was becoming popularFirst Web-Predates networked eLearning as we know it todayLearning Management Systems (term coined in 2001)What differences between SCORM 1.2 and SCORM 2004?
  • BOTTOM LINE – TWC Uses Both Standards
  • QUESTION, WHAT DO YOU WANT TO BE ABLE TO TRACKCompletion Status - Completion Status / Lesson StatusScoreBookmark – Lesson LocationSession Time – Session Timecmi.completion_status & cmi.lesson_status (cmi.core.lesson_status) – These data model elements are the most fundamental and important. They indicate when a user has finished a course and if he passed or failed. This fundamental information is essential to most LMS’s.cmi.score.scaled (cmi.score.raw) – Indicates the score that the learner earned on any assessment within a SCO. Reporting a min and max score in conjunction with a raw score is also good form.cmi.session_time (cmi.core.session_time) – Reports the amount of time that the learner spent in the SCO.cmi.location (cmi.core.lesson_location) – Provides a free text field for the SCO to record a bookmark. If the SCO is bigger than just a couple HTML pages, it should consider implementing a bookmarking feature to let the learner resume a paused attempt.cmi.exit (cmi.core.exit) – This value indicates how the learner is exiting the SCO. Setting cmi.exit to “suspend” will ensure that the current attempt is preserved and the run-time data is not reset the next time the SCO is launched. Setting cmi.exit to “” will indicate that the LMS should begin a new attempt with a new set of run-time data on the next launch of the SCO.Industry norm expects all of the 1st tier data models elements to be used correctly in a SCO. Once that functionality has been enabled, the next most common data model elements, or 2nd tier, include:interactions – Use the interactions data model elements to report the results of each question response. An interaction doesn’t have to be a traditional test answer. For instance, a SCO could document the learner’s choices as he progresses through a simulation. If possible, use all of the interactions elements to provide the most comprehensive picture of the learner’s responses. At a minimum, use “id”, “type”, “result” and “description” to allow LMS’s to provide basic reporting.objectives – In large SCOs, consider reporting on the learner’s mastery of specific learning objectives using the objectives data model elements. Objectives allow for more granular reporting of the learner’s progress through and mastery of the training material.cmi.progress_measure – Use the progress_measure element in SCORM 2004 to report the user’s progress towards completion of a SCO. The progress_measure is like a “percent complete” measure that would enable the LMS to provide a progress bar of overall completion of a course.
  • What other questions would you ask?
  • Training / L&DWho is allowed to develop training for the LMS?What do you want to track?What is your internal quality assurance process?
  • Plan ahead for integration projects
  • AreaRapidCustomSourceOff-the-Shelf Development ToolCustom Developed Learning Platform / ShellEase of LMS Integration*Easy with standardsVaries by developer skill level
  • What tools are you using in your environments?
  • ACTION PLANNING

Strategies for Integrating eLearning Content with Your LMS Presentation Transcript

  • 1. Strategies for Integrating e-Learning Content with Your LMS
    Presented by: William Paco
  • 2. Figure 1| Does Your Organization Use an LMS?
    Does Your Organization Use an LMS?
    2
    Source: ASTD Learning Circuits, 2010
  • 3. Challenges
    3
    • Figure 2| What are the Biggest Challenges in Implementing Your LMS (Select All)
    Source: ASTD Learning Circuits, 2010
  • 4. The Content Integration Challenge
    According to a Bersin & Associates survey:
    “content integration” a critical problem
    Factors contributing to the content integration challenge :
    Multiple content sources: 10 – 30 different sources
    Multiple LMS’s: 35% companies have more than one LMS
    Integration costs: $150,000-$300,000 | 2-3 months to complete
    Source: Bersin & Associates, 2004
    4
  • 5. Learning ObjectivesOutcome
    In this session you will learn:
    the basics of LMS/e-Learning standards
    questions to ask about your LMS to createe-Learning standards
    tips for working with e-Learning developers
    tips to evaluate various rapid e-Learning development tools for LMS integration
    Establish Standards at YOUR company to:
    Reduce Integration Time
    Reduce Integration Costs
    Enhance developer and learner experience
    5
  • 6. Introducing: The Time Warner Cable LMS
    Launched to all TWC Employees in late 2007 (45,000 total employees)
    Company learning strategyShift from 100% ILT  70% ILT and 30% eLearning
    In 2008…
    Integrated over 200 eLearning courses
    Worked with more than 10 different vendors / development tools
    Tracked 157,200 hours of eLearning training
    Today: Approximately 500 eLearning courses, 250,000 – 300,000 annual hours of training
    6
  • 7. TWC e-Learning/LMS Standards
    7
  • 8. the basics of LMS/e-Learning standards
  • 9. Why Standards?
    9
    LMS
    e-Learning Course
    Industry Standards
    Company Standards
  • 10. e-Learning Industry Standards
    10
    AICC
    • Aviation Industry CBT Committee
    • 11. Standards body and standard
    • 12. Formed in 1988
    • 13. 2 Web-Based Standards
    • 14. HAC-P (More Common)
    • 15. JavaScript
    SCORM
    • Shareable Content Object Reference Model
    • 16. Advanced Distributed Learning (government sponsored)
    • 17. Formed in 1997
    • 18. 2 Current Standards
    • 19. SCORM 1.2 (86%)*
    • 20. SCORM 2004 (48%)*
    Sources: ADLNET.ORG, AICC.ORG
    * Source: Brandon Hall, 2009
  • 21. Comparing AICC and SCORM
    11
  • 22. Data Tracking Elements
    12
  • 23. Company Standards: e-Learning / LMS
    13
  • 24. Example: TWC LMS Standard
    14
  • 25. questions to ask about your LMS to create e-Learning standards
  • 26. Who is your LMS Vendor?
    16
  • 27. Standards: Questions about your LMS/Vendor
    17
  • 28. TWC Standards – LMS Standards
    18
    • Who is my LMS vendor?
    • 29. Is the LMS in-house or outsourced?
    • 30. Who is able to administer the LMS? Load e-Learning?
  • TWC Standards – Tracking Standards
    19
    • What e-learning industry standard(s) does the LMS support?
    • 31. What data elements is the system able to track?
    • 32. What are the reporting capabilities for e-learning courses?
  • TWC Standards – Development Standards
    20
    • Does the LMS vendor have an established relationship with certain eLearning vendors?
    • 33. What special requirements or instructions should an e-learning developer be aware of?
  • TWC Standards – Publication Standards
    21
    • What support do I get from my LMS vendor for e-Learning integration?
    • 34. How do I upload content onto the LMS?
    • 35. How do I handle content updates on the LMS?
  • TWC Standards – Learner Standards
    22
    • What end-user technologies are required to run e-Learning from the LMS?
  • TWC Standards – LMS Standards
    23
    LMS
  • 36. tips for working with e-Learning developers
  • 37. 1. Establish e-learning integration standards
    25
    LMS Delivery
    SCORM or AICC (AICC Preferred)
    • Course Evaluation Link
    • 38. Session Time Tracking
    • 39. LMS Tracking
    • 40. Attempt Tracking
    • 41. Score Tracking
    • 42. Bookmark Tracking
    • 43. Learner Desktop Standards
    • 44. Single Course Exit
    • 45. Course Interaction
    • 46. External Links / Resources
  • 2. Establish an e-learning publishing process
    26
    Submit Project Request
    Submit Course Package
    Submit Project Request
    Schedule Kickoff Meeting
    Load Course to QA LMS
    Schedule Kickoff Meeting
    Agreement
    QA Testing
    Agreement
  • 47. 3. Ask questions before / during developer engagement
    27
    Questions before…
    Can you meet our development standards?
    Have you worked with our LMS / LMS vendor in the past?
    What tool are you using to develop the training?
    What technology will our learners need to run the e-learning?
    Questions during Publishing / QA…
    What does a learner need to do to complete the course?
    Who do we work with from the developer for integration issues?
    What are the correct responses / test scenarios to use during QA?
  • 48. 4. Test e-Learning Integration AHEAD
    28
    Use sample / generic course from developer
    Resolve integration issues BEFORE final course development
    SAMPLE
  • 49. 5. Provide developers access to your LMS
    29
    Internal Developers – Access to view / upload courses
    External Developers – Access to external portal?
  • 50. tips to evaluate various rapid e-Learning development tools for LMS integration
  • 51. Rapid vs Custom Development
    31
  • 52. Rapid E-Learning Development Tools
    32
    Assima
    Adobe Authorware
    Adobe Captivate
    Adobe Connect Presenter
    Articulate Studio
    Elicitus Interactive
    FireFly
    InfoPak Simulator
    Metamorphosis
    • OnDemand
    • 53. OutStart Trainer
    • 54. SumTotal ToolBook
    • 55. STT Trainer
    • 56. TechSmithCamtasia
    • 57. TriviantisLectora
    • 58. Wondershare Rapid Suite
    • 59. Many more….
  • 1. Free demos are your friend!
    33
  • 60. 2. Select which tools your company will support
    34
    Use Free Demos
    Partnership with e-Learning developers
  • 61. 3. Document processes for specific tools
    35
    Established standard settings for common rapid development tools
    All courses follow standard publication process
  • 62. 4. Create a development template
    36
  • 63. Summary
  • 64. Learning ObjectivesOutcome
    In this session you will learn:
    the basics of LMS/e-Learning standards
    questions to ask about your LMS to createe-Learning standards
    tips for working with e-Learning developers
    tips to evaluate various rapid e-Learning development tools for LMS integration
    Establish Standards at YOUR company to:
    Reduce Integration Time
    Reduce Integration Costs
    Enhance developer and learner experience
    38
  • 65. Questions?
    39
  • 66. Questions to ask about your LMS to create e-Learning Standards
    • Who is my LMS vendor?
    • 67. Is the LMS in-house or outsourced?
    • 68. Who is able to administer the LMS? Load e-Learning?
    • 69. What e-learning industry standard(s) does the LMS support?
    • 70. What data elements is the system able to track?
    • 71. What are the reporting capabilities for e-learning courses?
    • 72. Does the LMS vendor have an established relationship with certain eLearning vendors?
    • 73. What special requirements or instructions should an e-learning developer be aware of?
    • 74. What support do I get from my LMS vendor for e-Learning integration?
    • 75. How do I upload content onto the LMS?
    • 76. How do I handle content updates on the LMS?
    • 77. What end-user technologies are required to run e-Learning from the LMS?
    40
  • 78. Tips for working with e-Learning developers
    • Tip 1: establish e-Learning integration standards
    • 79. Tip 2: establish an e-learning publishing process
    • 80. Tip 3: ask questions before / during developer engagement
    Questions before…
    Can you meet our development standards?
    Have you worked with our LMS / LMS vendor in the past?
    What tool are you using to develop the training?
    What technology will our learners need to run the e-learning?
    Questions during Publishing / QA…
    What does a learner need to do to complete the course?
    Who do we work with from the developer for integration issues?
    What are the correct responses / test scenarios to use during QA?
    • Tip 4: test e-Learning Integration AHEAD
    • 81. Tip 5: provide developers access to your LMS
    41
  • 82. Tips to evaluate various rapid e-Learning development tools for LMS integration
    • Tip 1: free demos are your friend!
    • 83. Tip 2: identify which tools your company will support
    • 84. Tip 3: document processes for specific tools
    • 85. Tip 4: create a development template (where possible)
    42