William Cox MBA, QPM, CSM, PMP, CPHIMS resume for PMO, PPM & Governance SME

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William Cox MBA, QPM, CSM, PMP, CPHIMS resume for PMO, PPM & Governance SME

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William Cox MBA, QPM, CSM, PMP, CPHIMS resume for PMO, PPM & Governance SME

  1. 1. Page 1 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS William Cox MBA, QPM, CSM, PMP, CPHIMS Alpharetta, GA ~ 404-992-1713 williamcreedcox@gmail.com http://www.linkedin.com/in/williamcreedcox _______________________________________________________________________ SUMMARY OF QUALIFICATIONS ______________________________________________________________________________________ VP EPMO & Service Delivery, Senior Global Director EPMO & SDO, Director IPMO, VP Solutions, Practice Director, MBA, CSM, QPM, PMP, PMOC, OPM3, CPHIMS (Certified Professional Health Information Management Systems) Combining academics within the PM discipline as a "PMP" (Project Management Professional), "CSM" (Certified SCRUM Master), and "QPM" (Certified Quantum Portfolio Manager) with robust real word experience, I am acknowledged by domain peers to be a “SME” (subject matter expert) and thought leader within EPM, PPM, PMO, OPM3, and Organizational Change Management/Transformation communities. Coupling and leveraging experience as a PPM Professional Services Practice Director and EPMO Director of Global Service Delivery, I have successfully designed and directed PPM organizations that delivered $100M+ USD per month in PM and related services. Moreover, a proven accomplished practitioner in PMO Rescue & Recovery Best Practices. With respect to Internal and External Customer Service Delivery, EPMO, PMO, EPM, and PPM, I possess domestic and international experience. Domestic experience includes both the public and private sectors, and my international experience is on a global scale. Moreover, I am experienced in leading diverse project teams sited in multiple countries and on multiple continents ______________________________________________________________________________________ PMO & PPM SUBJECT MATTER EXPERTISE ______________________________________________________________________________________ Project Portfolio Management PPM Strategy and Business Alignment Portfolio Investment / Demand Management PMO Adoption - Transformation and Organizational Change Management Resource Management | Capacity Management Project Portfolio Management Reporting / Exec Reporting; Balanced Scorecards Performance Management PMO Quality Assurance PMO Design, Assessment & Maturation Project, IT, and Enterprise Governance PMO Leadership & Coaching Program Management Rescue, Recovery, & DeliveryPMO Rescue & Recovery ______________________________________________________________________________________ BUSINESS ARCHITECTURE / OPERATIONAL EXCELLENCE ______________________________________________________________________________________ Business Strategic Planning Agile, Lean, & 6 Sigma Processes Business Capabilities Internal Controls, Operating Models Business Process Design Organizational Design ______________________________________________________________________________________ VERTICALS ______________________________________________________________________________________ Healthcare; CMS, Hospitals, & Alliances Financial Services, Banking, Insurance Retail Manufacturing Telecommunications Utilities E-commerce Aerospace Federal, State, and Local Governments Transportation and Shipping
  2. 2. Page 2 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS _____________________________________________________________________________________ TECHNOLOGY ______________________________________________________________________________________ JAD Sessions Network Architecture; Infrastructure Requirements Elicitation; IT & Business Vendor & Contract Mgmt; Off-shore Software Development Processes; Full SDLC – Ideation through Delivery QA & QC Process Routing & Switching ______________________________________________________________________________________ PROFESSIONAL EXPERIENCE ______________________________________________________________________________________ Jirah, Phoenix, AZ 4/2013 – Present Regional Professional Services Organization founded in 1990 who has recovered 100+ programs totaling $5B+ and designed and implemented more than 60 PMOs. (Interim) Executive Director PPM, PMO, & Program Recovery Practice Driving the expansion of consulting service line to include Portfolio Management Implementation and Optimization. Refocusing PMO consulting service from an IT solution to an EPMO & Governance solution that drives strategic value with a measurable ROI. Mountain States Health Alliance, Johnson City, TN 2/2013 – 4/2013 A Regional healthcare system with 15 hospitals and 60 clinics serving 29 counties in 4 states. Corporate Director IS PMO (Contract W2) Re-launched IS PMO. Designed PMO resourcing model to create structure leverage, redefined roles and responsibilities, PMO governance model and ITGC charter, project management framework, and created the PMO Maturation Roadmap. Redesigned the IS RFI/RFP process and PMO vendor in-take process. Designed in-take process for partnering with Quillen School of Medicine on academic projects and training initiatives; hosted and co-sponsored by Johnson City Medical Center, a training hospital in partnership with Quillen Medical School and located on an adjoining campus. The Intersect Group, Atlanta, GA 6/2012 – 9/2012 North American Consulting Firm ranked as one of the top 500 fastest growing in the United States. Senior Principal Consultant (Contract W2) MCIC Vermont (Shareholders are consortium of Ivy League Medical Schools led by Johns Hopkins) - The effort consisted of designing an Enterprise Governance Model, developing a PMO framework and implementation roadmap predicated on PPM Best Practices and the recovery of the All Children's Hospital Integration Project chartered to integrate All Children's Hospital into Johns Hopkins Healthcare System. Designed and utilized an integrated enterprise transformation workplan utilizing proven Organizational Change Management and Transformation Best Practices to facilitate adoption and drive sustainment. Trained and mentored PMO Director & COO in PPM Best Practices. Designed roadmap to amalgamate PMO into rolling 12 month component of 5 year strategic plan. Pcubed, Global HQ London, United Kingdom & NAM HQ Ann Arbor, MI 2/2012 – 1/2013 A worldwide consulting organization who has successfully delivered over $40 Billion of client projects and is a recognized globally for portfolio, program and project management technique. Principal Senior Engagement Manager PPM & Healthcare (Professional Services Contract 1099) Mountain States Health Alliance (Regional healthcare system with 13 hospitals) - On time & under budget implementation of Portfolio Management and Optimization. Developed In-take & Portfolio Governance process with off cycle force-in, strategic drivers & metrics, business cases developed for all carryover & proposed projects, strategic alignment process with scenario options, balanced scorecards, and NPV with capital allocation and operational budgets. Established IT Governance Committee designed an implementation roadmap to develop an Enterprise Governance Committee with an EPMO framework built on PPM and operational Best Practices. Mentored COO, CMO, and CIO on guiding execution and sustainment efforts and transformation. Rescued CMS Waiver 1115 discovery & assessment effort by creating, selecting, and leading Waiver 1115 Steering Committee. SoftServe Inc., Global HQ Lviv, Ukraine & NAM HQ Ft Myers, FL 9/2010 – 5/2011
  3. 3. Page 3 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS Global Outsourcing, Professional Services and Technology Consulting Firm. Strategic partner to Global 1,000 companies, a sampling includes: Henry Schein, Cleveland Clinic, GE Healthcare, Avery, Clarient Inc., Amgen, AllScripts, Siemens Healthcare, Cisco, SunBev, VTB Factoring, HP, Microsoft, NewsCorp, Verizon, Dell, Johnson & Johnson, Catholic Healthcare East & West, Berkshire Hathaway, Ace Group. Vice President Solutions Direct report to EVP North America. Evaluated company core competencies, identified, crafted, and packaged strategic and value add consulting solutions. Authored and executed successful transformation plan to transitioning company from a transactional based sales company to one utilizing a consultative and strategic approach for account management, solutions, consulting, and professional services. Selected Accomplishments: Increased Solutions revenue by 65%+ by assessing and realigning core competencies; Re-designed PMO and global delivery structure to deliver a larger more complex portfolio of service offerings. Initiatives encompassed global EPMO and regional PMO framework, 6 Sigma Office initiative, and ITIL V3 initiative, dashboards with accountability and success metrics; Created Services ROI methodology that enabled reprioritization and retirement of 9 unprofitable consulting solutions. Theos Enterprises / Papageorgiou Foundation, Athens, Greece 9/2008 – 9/2010 Theos an international holding company focused on shipping, manufacturing, communications networks. Papageorgiou Foundation funded and managed by Theos Enterprises; focused on global missions Vice President, EPMO & Service Delivery Selected Accomplishments: Increased Service Delivery revenue 25% in Americas and strategic partner revenue by 37%; Designed and implemented PMO that increased capacity by 50% +/-, and reduced operational expenses 12% by utilizing targeted Agile Best Practices; COBIT 4.1, PMI, Lean Six Sigma; Leveraging PMO instituted Enterprise Governance and guided ITIL framework implementation. P3 Partners L.L.C. Roswell, GA 3/2005 – 9/2008 Professional Services Firm, $13.89M Annual Revenue; Commercial, Federal, State, & Local governments. Practice Focus: PM O – Implementation, Maturation, Optimization & Rescue, PPM, EPM, Program Management & Recovery, Methodologies with Balanced Scorecards, Transformation/Organizational Change Management, and Strategy. SR Partner and Managing Director Selected Accomplishments: Negotiated $59M of cost reductions for Department of Homeland Security’s Managed Services Contract; Facilitated a 44% reduction in administrative project delays for Department of Homeland Security by designing and implementing an “EPMO” (Enterprise Program Management Office) spanning its 23 federal agencies utilizing COBIT and PMI Best Practices; Rescued and recovered 6 strategic programs under Presidential and Congressional Mandate; Directed Information Sharing Act’s strategy component, a strategic initiative under Presidential Mandate requiring the facilitation and measurable outcomes of information sharing between ODNI, CIA, FBI, DHS, ICE, Marshals, and ATF. Direct reports to DHS Secretary Michael Chertoff and TSA Administrator Edmund S.”Kip” Hawley. Directed Air Force Research Laboratory Enterprise Program Office Transformation and Maturation Initiative. The EPMO oversaw 4,500+ programs including all R&D programs for US Air and Space totaling $55B. The effort included but was not limited to redesign of internal controls utilizing COBIT 3.X, Enterprise and IT Governance Framework redesign, CA Clarity full suite implementation, full SDLC redesign, Agile PM methods evaluated and strategically integrated, Portfolio Management methodology redesign with scenario planning enhancements and comprehensive dashboards, demand management and capacity planning methodology refresh, and operational processes streamlined. Directed 30+ CA Clarity PPM & IT Governance Tool implementations with value-add EPM, PPM, and PMO consulting services. Sampling of client engagements: Wal-mart, T Rowe Price, GA Board of Regents, T-Mobile, Royal St George Bank, AutoZone, CompuCredit, Credit Logistics, Saks, Atlanta Public Schools, State of VA DMV, Centralized Medicaid Services, HCA, Eastman Chemical, AFRL.
  4. 4. Page 4 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS Premier Logic, Atlanta, GA 12/2003 – 3/2005 Professional Services Firm with regional offices in the Southeast, Northeast, West, and Mid-West Vice President, Practice Director Chief Adviser to President and CEO. Developed and implement a strategy to transform the business from a software development company into a professional services organization focusing on PMO, EPM, PPM, and Program Management & Recovery. Selected Accomplishments: Executed Business Transformation including redesign of PMO and Service Delivery; Rescued $1.8M EPMO standup engagement that included PM and Governance tools engagement; Implemented PMO Contracting Office resulting in a 50% increase in capacity to respond to RFP submissions; Successfully increased billing rates by 70%; Reduced operating expenses by 35% by through proven Best Practices in Structure Leverage and a Cost Reduction and Avoidance Plan. The Home Depot, Atlanta, GA 2/2003 – 11/2003 World’s Largest Home Improvement Retailer. Director IPMO (Initiative Program Management Office) Directed Initiative Program Management Office with 109 large projects, 50 + medium size projects, and 125 small projects with budgets totaling $110M+. Portfolios consisted of: Logistics, Security, Workgroup Engineering, Network Engineering, Server, Application Services, Online Services, Information Services Management. Selected Accomplishments: Designed roadmap for CIO Office to leverage THD 6 Sigma methodology across IT with a project first year enterprise savings of $82M; Rescued 2 strategic enterprise level initiatives; Developed analytics and governance to greatly reduced unauthorized project work; Lead development of Portfolio Management framework for CIO Office to align IT initiatives with business strategy. FRANCE TELECOM / EQUANT / GLOBAL ONE (merger), Atlanta, GA 12/2000 – 2/2002 Telecom service provider, world’s largest IP network spanning 200+ countries. Senior Global Director EPMO & Service Delivery Selected Accomplishments: Designed, implemented, and directed Global EPMO that delivered $110M per month in technical projects, and lead Service Delivery transformation initiative; 375+ TPMs & 43 BPMs on 4 continents. Increased service delivery capacity by 22% and annualized cost efficiencies of $15M through reorganization and designing innovative PMCOE delivery structure utilizing PPM Best Practices; Created one global service delivery processes for the 4 merging companies; elimination of redundancies saving $175M; Executed program rescue on company’s largest U.S. account eliminating $500,000+ per month in Service Level Agreement penalties, expanded consulting footprint by $800,000 per month. Implemented Governance with Organizational Change Management component that increased project management effectiveness by 20+ % increase in CSAT scores and reduced project cost overruns by 15%. Interland Corporation, Atlanta, GA 7/2000 – 12/2000 International web hosting company with 500,000+ web sites hosted. SR Director PMO, Hosting & Operations CheckFree, Norcross, GA 3/1999 – 7/2000 The leading provider of financial ecommerce services, software and related products. Network Operations / Senior Strategic Initiatives Program Manager Technical Consulting Services “TCS”, Chicago, IL 1993 - 1999 Project Management and technical consulting firm targeting financial institutions. Principal Consultant / Senior Engagement Director
  5. 5. Page 5 of 5 William Cox MBA, QPM, CSM, PMP, CPHIMS NYSE FIRMS; PaineWebber, Prudential-Bache, Bear Stearns, Johnson Lane Securities, 1982 – 1993 NASD Series 3, 7, 8, 63, & 65 licenses. Financial Advisor, Quantum Portfolio Manager, VP Branch Manager, VP Regional Director. EDUCATION B.A Rochville Cum Laude 1981; M.B.A Rochville Cum Laude 1995; CBOT, CBOE Trading PROFESSIONAL CERTIFICATIONS CPHIMS (Certified Professional Health Information Management Systems), PMOC, PMP, CSM (Certified SCRUM Master), OPM3, CCNA, CCDA, MCSE+I, MCT, CCNP, CFA, 6 Sigma Green Belt; Six Sigma Black Belt (written passed w/pending certified project); QPM Quantum Portfolio Manager, Certified Clarity PM Consultant, and Certified Clarity Functional Consultant. CobiT v5 (pending approval to sit for exam).

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