Selecting an On-Demand LMS A Litmus Test for Separating Hype from Reality in the World of SaaS presented by Will Hipwell June 6, 2007

Today’s Agenda Role of the LMS Two Deployment Choices What is SaaS? Advantages of SaaS Best Use Case Scenarios for SaaS SaaS Myths Litmus Test Free Resources

Role of the LMS

Two Deployment Choices

What is SaaS?

Advantages of SaaS

Best Use Case Scenarios for SaaS

SaaS Myths

Litmus Test

Free Resources

Poll #1 Would you say you understand the differences between LMS software deployed on-premises vs. on-demand Software as a Service? Clear as a bell. Yes, but I’m no expert. Maybe. But not enough to have an opinion. Huh?

Would you say you understand the differences between LMS software deployed on-premises vs. on-demand Software as a Service?

Clear as a bell.

Yes, but I’m no expert.

Maybe. But not enough to have an opinion.

Huh?

The Challenge of Enterprise Learning Technology The LMS is the primary management system for training and development: Managing training administration Scheduling and resource management Reporting Maintaining user groups and roles Cataloging and tracking electronic content Grouping content and user into groups E-commerce

The LMS is the primary management system for training and development:

Managing training administration

Scheduling and resource management

Reporting

Maintaining user groups and roles

Cataloging and tracking electronic content

Grouping content and user into groups

E-commerce

Evolving Role of the LMS Store and manage e-learning content Deliver integrated assessment and skill libraries Integrate with other enterprise applications for: Learning Compliance Training Measurement Webcasting Knowledge Management

Store and manage e-learning content

Deliver integrated assessment and skill libraries

Integrate with other enterprise applications for:

Learning

Compliance

Training Measurement

Webcasting

Knowledge Management

LMS Deployment: Two Choices Traditional software license sold for on-premises or behind-the-firewall installation Software as a Service (SaaS) ASP/hosted model True Software as a Service

Traditional software license sold for on-premises or behind-the-firewall installation

Software as a Service (SaaS)

ASP/hosted model

True Software as a Service

Poll #2 Do you have a LMS, and how is it deployed? Yes. Installed on-premises behind-the-firewall as traditional software. Yes. SaaS/on-demand solution. Yes. But not sure if hosted or on-premises. No. We do not have a LMS.

Do you have a LMS, and how is it deployed?

Yes. Installed on-premises behind-the-firewall as traditional software.

Yes. SaaS/on-demand solution.

Yes. But not sure if hosted or on-premises.

No. We do not have a LMS.

What is Software as a Service? Software solution that is hosted and supported by a vendor as a service, which is accessed by users via the Internet, without the need to deploy and maintain an on-premise IT infrastructure. Whereas some people associate SaaS with pay-as-you-go subscription pricing, SaaS is more indicative of the hosted deployment model. In fact, SaaS can be priced via subscription, annually or perpetually.

Software solution that is hosted and supported by a vendor as a service, which is accessed by users via the Internet, without the need to deploy and maintain an on-premise IT infrastructure.

Whereas some people associate SaaS with pay-as-you-go subscription pricing, SaaS is more indicative of the hosted deployment model. In fact, SaaS can be priced via subscription, annually or perpetually.

Advantages of SaaS Speed to implementation & business impact Predictability Faster & higher ROI Improved overall satisfaction Direct cost & resources savings Low cost of entry Outsourced system & technical expertise Rapid upgrades/access to updates Avoid technology obsolescence Focus & operational freedom Flexibility Reduced hassle & risk

Speed to implementation & business impact

Predictability

Faster & higher ROI

Improved overall satisfaction

Direct cost & resources savings

Low cost of entry

Outsourced system & technical expertise

Rapid upgrades/access to updates

Avoid technology obsolescence

Focus & operational freedom

Flexibility

Reduced hassle & risk

The Known Software Implementation & Integration Support and IT personnel Hardware Training The Unknown Risk Length and rate of implementation Delayed time-to-market High deployment risk User acceptance and adoption Ongoing maintenance & upgrades Full application lifecycle operation Hidden Costs Hard Costs

The Known

Software

Implementation & Integration

Support and IT personnel

Hardware

Training

The Unknown Risk

Length and rate of implementation

Delayed time-to-market

High deployment risk

User acceptance and adoption

Ongoing maintenance & upgrades

Full application lifecycle operation

Licensed vs. SaaS GeoLearning Plateau, SumTotal, Saba, Oracle Vendors High. Fair. Satisfaction Cost concerns; high service demands; low or no IT resources. Heavy IT commitment. Best Fit GeoLearning’s proven service & support history. High cost; long implementation. Typical Risks GeoLearning does it. Complex and costly. Systems Integration GeoLearning does it. You do it. Content Integration GeoLearning takes responsibility; upgrades happen automatically. You take responsibility; requires IT commitment & investment. Configuration & Upgrades Rent software as a service. Purchase and pay maintenance. Acquisition GeoLearning On-Demand/SaaS Licensed

Cost Structure Comparison

Best Use Case Scenarios for SaaS Cost conscious without surprise expenses Users external to “the network” Geographically dispersed audience(s) Low-to-No IT support/staffing/resources Best-of-breed approach to total solution Require high service levels More than “just software” from a vendor Abreast of technology advancements Small training/HR group (divisional solutions) Flexibility to scale for future growth (quickly)

Cost conscious without surprise expenses

Users external to “the network”

Geographically dispersed audience(s)

Low-to-No IT support/staffing/resources

Best-of-breed approach to total solution

Require high service levels

More than “just software” from a vendor

Abreast of technology advancements

Small training/HR group (divisional solutions)

Flexibility to scale for future growth (quickly)

Five SaaS Myths High security Proprietary content Data security HRIS/ERP integrations Global enterprises

High security

Proprietary content

Data security

HRIS/ERP integrations

Global enterprises

Is All SaaS the Same? BTF vendors adding “on-demand,” “SaaS” or “ASP” to product names. Streamlined BTF product retro-fitted for Internet delivery but less functionality BTF & SaaS product roadmap are not same Service Level Agreements (SLAs) Bersin: 5 to 10 references from production clients similar to your solutions ASP…is a 3 rd -party now involved?

BTF vendors adding “on-demand,” “SaaS” or “ASP” to product names.

Streamlined BTF product retro-fitted for Internet delivery but less functionality

BTF & SaaS product roadmap are not same

Service Level Agreements (SLAs)

Bersin: 5 to 10 references from production clients similar to your solutions

ASP…is a 3 rd -party now involved?

How is SaaS Changing Corporate Learning? 1 in 3 to 1 in 2 of every LMS now being purchased is SaaS/hosted/ASP Adoption rates are skyrocketing Speed & global competition…unwilling to wait 12 months for deployment Platforms are required to manage more and more complex business processes Doing more with less resources Convergence of learning & performance to talent

1 in 3 to 1 in 2 of every LMS now being purchased is SaaS/hosted/ASP

Adoption rates are skyrocketing

Speed & global competition…unwilling to wait 12 months for deployment

Platforms are required to manage more and more complex business processes

Doing more with less resources

Convergence of learning & performance to talent

Separating Hype from Reality Discern between true SaaS and vendors new to the space or jumping on the bandwagon Questions to ask of vendors in your search No right or wrong answers But answers do shed light on capabilities and how they match up with your business requirements Comfort level

Discern between true SaaS and vendors new to the space or jumping on the bandwagon

Questions to ask of vendors in your search

No right or wrong answers

But answers do shed light on capabilities and how they match up with your business requirements

Comfort level

Poll #3 Which best describes your current LMS search status? Searching for SaaS/hosted/ASP Searching for on-premises software Not searching

Which best describes your current LMS search status?

Searching for SaaS/hosted/ASP

Searching for on-premises software

Not searching

Litmus Test: Questions to Ask Focus & Core Capabilities SaaS % vs. BTF % SaaS functionality vs. BTF functionality SaaS deployment vs. BTF deployment methodologies Hosting location Hosting resources Security: physical, network, data

Focus & Core Capabilities

SaaS % vs. BTF %

SaaS functionality vs. BTF functionality

SaaS deployment vs. BTF deployment methodologies

Hosting location

Hosting resources

Security: physical, network, data

Litmus Test: Questions to Ask Service Level Agreements System Performance Network & System Administration Data integration with others systems Software Upgrades Technical Support Options Content Support Services & Vendor Management Access to Learning Services

Service Level Agreements

System Performance

Network & System Administration

Data integration with others systems

Software Upgrades

Technical Support Options

Content Support Services & Vendor Management

Access to Learning Services

Free Resources from GeoLearning Today’s PPT Slides www.geolearning.com/june6 SaaS Litmus Test www.geolearning.com/litmus Enterprise Learning Technology: A New Breed of Solutions www.geolearning.com/newbreed E-Learning Strategy Blueprint www.geolearning.com/bp Technology Requirements Checklists www.geolearning.com/lmschecklist www.geolearning.com/lcmschecklist www.geolearning.com/webcastchecklist www.geolearning.com/talentchecklist www.geolearning.com/analyticschecklist

Today’s PPT Slides www.geolearning.com/june6

SaaS Litmus Test www.geolearning.com/litmus

Enterprise Learning Technology: A New Breed of Solutions www.geolearning.com/newbreed

E-Learning Strategy Blueprint www.geolearning.com/bp

Technology Requirements Checklists www.geolearning.com/lmschecklist www.geolearning.com/lcmschecklist www.geolearning.com/webcastchecklist www.geolearning.com/talentchecklist www.geolearning.com/analyticschecklist

Q&A Session