Metrics that Matter

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My presentation to SES London 2012 - metrics that matter

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Metrics that Matter

  1. London | 20–24 Feb, 2012 | #seslondonMetrics that Matter Will Critchlow Distilled @willcritchlow
  2. I’m focusing on managing teams or agencies Picture: http://www.flickr.com/photos/zilpho/2964153404/
  3. Who’s been bawled out for not getting enough links? Picture: http://www.flickr.com/photos/localjapantimes/4765784173/
  4. Saying “just do it better” isn’t very helpful Picture: http://www.flickr.com/photos/huf/3979644185/
  5. Step 1: have a planPicture: http://www.flickr.com/photos/topekalibrary/3513847230/
  6. Side-note – get it signed off Picture: http://www.flickr.com/photos/speakingoffaith/3514709815/
  7. Watch how fast the sausages come out, sure Picture: http://www.flickr.com/photos/somisguided/3396167043/
  8. But when stuff goes wrong(*) (*) and stuff will go wrong Picture: http://www.flickr.com/photos/db0yd13/3085020258/
  9. Realise that the metrics that matter are INPUTS(*) (*) or the plan was a rubbish Picture: http://www.flickr.com/photos/somisguided/3396167043/
  10. i.e. If the sausages aren’tcoming out fast enough, it’s this guy’s fault Picture: http://www.flickr.com/photos/somisguided/3396167043/
  11. Here’s how I structurereporting: • Activity • Output • Results
  12. Activity What have you done?Picture: http://www.flickr.com/photos/soldiersmediacenter/6214677360/
  13. Examples:hours spent, emails sent (I like toggl.com)
  14. Output How’s the plan going?Picture: http://www.flickr.com/photos/topekalibrary/3513847230/
  15. Is all the activity creating the desired outputs? (This is actual outreach data from an email from our head of outreach)Total Hours Spent As Team: 24.75Total Sites Reached Out to: 63Total Responses: 36Response Rate: 57%Number of Successes: 18Rate of Success: 50%
  16. ResultsHow much money have we made? Picture: http://www.flickr.com/photos/59937401@N07/5929622407/
  17. Get as close to the money as you can (that’s really the others’ presentations) UniqueSource/Medium Revenue Visitorsgoogle / organic 13,279 $42,910.90(direct) / (none) 9,487 $18,149.00
  18. Oh, and show what’s holding you up (excerpt from a real email from a PR company we worked with) Note: WC provided additional editorial content for BBC online feature – chasing next steps from journalist Action: Metro interview to be re-scheduled ASAP – LG continuing to liaise with journalist Note: WC provided content for first Bnet feature Action: WC to provide summary paragraph for end / LG to forward to journalist – ASAP
  19. Discovering problems(normally): • Results • Output • Activity
  20. Fixing problems (always): • Results • Output • Activity
  21. You can know things are going wrong well before you’re sliding along on your arse Picture: http://www.flickr.com/photos/edwardk662/3875428370/
  22. Focus on leading indicators of success (or failure) Picture: http://en.techorange.com/wp-content/uploads/2011/11/Picture-4-425x313.png
  23. “Ontrackness”Picture: http://www.flickr.com/photos/jeffcovey/3771680423/
  24. Soft metrics: “Do people like it?”Picture: http://www.flickr.com/photos/pasukaru76/4892378102/in/photostream/
  25. Summary – these are themetrics that matter (IMO): • Activity • Output • Results
  26. Will CritchlowFounder, Distilledwww.distilled.netwill.critchlow@distilled.net@willcritchlow
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