The Changing Landscape in Network Performance Monitoring

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Late in 2013 TRAC Research, a market research and analyst company that specializes in IT management, published research findings on key trends in the Network Performance Monitoring market. The research highlights some challenges, and well as some common misconceptions, with the state of Network Performance Monitoring solutions. Join us as we host Bojan Simic, Principal Analyst at TRAC Research, who will share his insights on these research findings as well as his perspectives on the changing landscape in the Network Performance Monitoring market.

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The Changing Landscape in Network Performance Monitoring

  1. 1. The Changing Landscape in Network Performance Monitoring Bojan Simic President and Principal Analyst TRAC Research Show us your tweets! Use today’s webinar hashtag: Jay Botelho Director of Product Management WildPackets #wp_networkperformance with any questions, comments, or feedback. Follow us @wildpackets Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com
  2. 2. Administration • All callers are on mute ‒ If you have problems, please let us know via the Chat window • There will be Q&A ‒ Feel free to type a question at any time • Slides and recording will be available ‒ Notification within 48 hours via a follow-up email #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 2
  3. 3. Agenda • • • • • • • NPM by the Numbers Network Forensics for NPM Configuring Your Network for Forensics Customer Use Cases Best Practices in Network Forensics WildPackets Corporate Overview WildPackets Product Line Overview #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 3
  4. 4. Network Performance Monitoring By The Numbers Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com 4
  5. 5. NPM research- demographics 406 participants  Geography  Company type:  70% - Enterprise  28% - Service Providers  56% - North America  24% - EMEA  14% - APAC  Company size:  41% - Large organizations  38% - Medium  21% - Small TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  6. 6. Top strategic goals for managing network performance Enable networks to support roll-outs of new technologies 53% Improve ability to dynamically adapt to changes in IT environments 43% Improve user experience Meet compliance requirements Reduce OPEX 42% 23% 22% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  7. 7. Key IT initiatives impacting network performance VoIP 72% Big Data 69% Enterprise Mobility 66% Virtual desktops 65% Video conferencing 59% Public Cloud services BYOD 54% 48% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  8. 8. Ability to assess impact of new technology roll outs on network performance 41% 21% 38% Fully meets goals Partially meets goals Doesn't meet goals TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  9. 9. Key challenges for network performance management Inability to identify root cause of performance problems in a timely manner 46% Lack of visibility into application performance 41% Lack of visibility into the business impact of network performance 36% Oversubscribed network monitoring tools 35% Difficulty determining next steps to take when a problem is detected 29% Inability to identify potential performance issues when designing the network 29% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  10. 10. Percent of performance incidents that are proactively prevented 16% 31% 25% 28% 0-20% 21-50% 51-80% 81-100% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  11. 11. Key capabilities organizations are looking to deploy Ability to analyze and report performance issues at 10Gbps line rate 39% End-to-end visibility into application transactions 34% Ability to monitor impact of routing changes on network traffic activity 30% Access to network performance data based on job role and level of responsibility 30% Single platform for managing network performance and security Ability to monitor VM-to-VM communications 27% 24% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  12. 12. Key challenges for using packet capture solutions Number of dropped packets 59% Reliability of captured data 51% Inability to support 10Gb networks 41% Lack of capabilities for analyzing / searching recorded network traffic 40% Inability to collect packets at all network locations 34% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  13. 13. Executive Summary Key challenges for making data actionable Time spent correlating performance data 63% Amount of performance data that is not relevant 61% Number or "false positives" UI is difficult to use Number of false alerts 42% 38% 32% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  14. 14. Key strategic goals of CIOs Increase amount of IT resources available for investing in innovation and new services 59% Improve flexibility of IT infrastructure 49% Reduce cost of managing IT 48% Improve utilization of existing IT resources Better align IT with business strategies/goals 38% 31% TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  15. 15. By the numbers...  64% of organizations reported that managing network performance has become more complex over last 12 months  Organizations are losing on average $72,000 per minute of unplanned network downtime  48% of organizations reported that, on average, they spend more than 60 minutes on repairing performance issues - per incident TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  16. 16. Summary and key takeaways  Network is becoming more of a strategic asset  Traditional tools are not as effective in managing high speed networks  Proactive management of network performance results in measurable business benefits  Organizations are looking to improve their ability for managing performance of VoIP and other realtime applications  Quality of user experience is becoming a key metric for monitoring network performance TRAC Research, Inc #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  17. 17. Network Forensics NPM at 10G and Beyond Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com 17
  18. 18. What is Network Forensics ? • Marcus Ranum is credited with defining Network Forensics as “the capture, recording, and analysis of network events in order to discover the source of security attacks or other problem incidents.” (wikipedia) • It’s not like TV – employ forensics before the “crime” - network traffic is transmitted and then lost, leaving no clues behind • Other names: packet mining, packet forensics, digital forensics #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  19. 19. Network Forensics Drivers • Faster networks/greater data volumes ‒ 10/40G adoption grew 62% in 2012 ‒ 75% of the investments in networking are for 10G1 • Richer data • Subtler and more malicious security threats ‒ ‒ ‒ ‒ Zero-day attacks APTs (Advanced Persistent Threats) 75% of data breaches financially motivated 66% of breaches took months or longer to discover2 • Sampled data and high-level stats ‒ Flow-based network monitoring vs. detailed DPI analysis 1 http://www.infonetics.com/pr/2013/2H12-Networking-Ports-Market-Highlights.asp 2 http://www.verizonenterprise.com/resources/reports/rp_data-breach-investigations-report-2013_en_xg.pdf #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 19
  20. 20. Why Forensics? • Validate what your logs are telling you • Generate alarms/alerts on data you’ll never find in logs • Invest time analyzing, not reproducing • Immediately begin investigating the issue – you have a recording of the incident! • Isolate key data – from multi-TB archives - rapidly and intuitively • Understand the depth of penetration for any incident #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  21. 21. Configuring Your Network for Forensics Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com 21
  22. 22. Requirements for a Network Forensics Solution • Capturing and recording data ‒ ‒ ‒ ‒ 10/40G network support No dropped packets – 100% fidelity Continuously available Always test in your environment • Discovering data ‒ Timely results delivery ‒ Filtering for IP addresses, applications, etc. • Analyzing data ‒ Automated analysis – Expert events ‒ Simple, intuitive workflow ‒ Data visualization from multiple perspectives #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 22
  23. 23. 10G Network Analysis Workflow Deploy 24x7 Monitoring Identify Key Analysis Pts NO Alarms/ Alerts Problem? YES Rewind Data #wp_networkperformance Analyze Changing Landscape in Network Performance Monitoring Tune if Necessary © WildPackets, Inc.
  24. 24. A Solution for Every Network #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 24
  25. 25. Forensic Analysis – Capturing An Attack 2. Data Recorder records and aggregates data throughout attack IDS/IPS System 3. Event logged, attack partially tracked by IDS Servers 1. Attack bypasses firewall #wp_networkperformance 4. Post event analysis reveals attacker, method, damage! Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  26. 26. Customer Use Cases Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com 26
  27. 27. Tracing a Server Attack Security solution raises alert about unusual server activity on 10.4.3.248 #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 27
  28. 28. Tracing a Server Attack (cont.) Network forensics records all network traffic, providing detail at the time of the CIFS burst, and its consequences Three more systems now need to be added to the quarantine list #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 28
  29. 29. Demonstrating Security Compliance • Sensitive data should never be sent in the clear • “Negative” filters can be used to capture only packets that display a given set of characteristics – like numeric strings with a format xxx-xx-xxxx You hope to never see this! #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 29
  30. 30. Transaction Verification • Verify transactions that are called into question ‒ All routing information is preserved ‒ All data is preserved • Verify online transactions ‒ Capture and store traffic containing credit card transactions ‒ Easily determine whether an authorization of denial was transmitted correctly ‒ Easily determine if guidelines are being properly followed in authorizations or denials #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 30
  31. 31. Best Practices in Network Forensics Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com 31
  32. 32. Best Practices for Network Forensics Capturing Network Traffic 1. Capture traffic continuously 2. Deploy a solution that captures traffic reliably 3. Set up filters to catch anomalies Storing Traffic 4. Allocate sufficient storage for the volume of data being collected 5. Adjust file sizes for the desired performance optimization #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 32
  33. 33. Best Practices for Network Forensics (cont.) Analyzing Traffic 6. Select a network forensics solution that supports filters and searches that are fast, flexible, and precise 7. Record baseline measurements of network performance 8. Use filters to zoom in on the problem at hand #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc. 33
  34. 34. Q&A Show us your tweets! Use today’s webinar hashtag: Follow us on SlideShare! #wp_networkperformance Check out today’s slides on SlideShare www.slideshare.net/wildpackets with any questions, comments, or feedback. Follow us @wildpackets Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com
  35. 35. WildPackets Corporate Overview Optimizing Network and Application Performance Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com
  36. 36. Corporate Background • Experts in network monitoring, analysis, and troubleshooting ‒ Founded: 1990 / Headquarters: Walnut Creek, CA ‒ Offices throughout the US, EMEA, and APAC • Customers spanning leading edge organizations ‒ Mid-market and enterprise lines of business ‒ Financial, manufacturing, ISPs, major federal agencies, state and local governments, universities ‒ Over 7,000 customers / 60+ countries / 80% of Fortune 1,000 • Award-winning solutions that improve network performance ‒ Internet Telephony, Network Magazine, Network Computing awards ‒ United States Patent 5,787,253 issued July 28, 1998 • “Apparatus and Method of Analyzing Internet Activity” #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  37. 37. Why Our Customers Need Us • VoIP, video, cloud, virtualization, and key business applications are saturating critical network services • Evolving network technologies create discontinuities ‒ 1 Gig  10 Gig  40 Gig  100 Gig networks ‒ Wireless, BYOD initiatives • Users and business can not tolerate network problems for mission critical services Increasing demand for better real-time network visibility, network analytics, network forensics, and DPI #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  38. 38. How We Create Value We provide innovative, industry-leading, real-time network performance management solutions ‒ Easy-to-use, easy-to-learn user interface ‒ Uniquely extensible solutions ‒ Wireless network leadership ‒ Detailed analytics related to network applications ‒ Fastest network traffic capture appliance in its class ‒ Technical superiority at competitive price point WildPackets has continually advanced its solution to meet the needs of its customers #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  39. 39. Unprecedented Network Visibility NETWORK HEALTH GLOBAL WatchPoint can manage and report on key device performance and availability across the entire network, from anywhere on the network. UNDERSTAND END-USER PERFORMANCE DISTRIBUTED Omnipliance network analysis and recorder appliances monitor and analyze performance across critical network segments, virtual environments, and remote sites. PINPOINT NETWORK ISSUES ANYWHERE PORTABLE Omnipliance Portable can rapidly identify and troubleshoot issues before they become major problems—wired or wireless—down the hall or across the globe. ROOT-CAUSE ANALYSIS DPI #wp_networkperformance OmniPeek network analyzer performs deep packet inspection and can reconstruct all network activity, including e-mail and IM, as well as analyze VoIP and video traffic quality. Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  40. 40. A History of Innovation 2001 2005 2009 2011 • First 802.11 wireless analyzer • First network analyzer with automated expert analysis Combined distributed network and VoIP network analysis Innovative dashboard with drill-down for VoIP and video • Total visibility with zero packet loss • First wireless network analyzer to support capture and analysis of 802.11n 3-stream wireless 2008 2010 2012 2013 Distributed real-time Enterprise-wide troubleshooting Monitoring and Reporting First to achieve 11 Gbps sustained capture-to-disk • Capture, record, and analyze from 40G network segments • First wireless network analyzer to support 801.11ac, k, r, u, v, w Industry leading network analysis and recorder appliances 2003 #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  41. 41. Product Line Overview Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com
  42. 42. Omni Distributed Analysis Platform OmniPeek Enterprise Packet Capture, Decode and Analysis • Ethernet,1/10 Gigabit, 802.11, and voice and video over IP • Portable capture and OmniEngine console • Aggregate analysis data across multiple capture points Omnipliance Network Analysis and Recorder Appliances • High-performance packet capture and real-time analysis • Stream-to-disk for forensics analysis • Integrated OmniAdapter network analysis cards up to 40G WatchPoint Centralized Enterprise Network Monitoring Appliance • Aggregation and graphical display of network data • WildPackets OmniEngines • NetFlow and sFlow #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  43. 43. Omni Distributed Analysis Platform Software and Turnkey Solutions • Enterprise monitoring and reporting ‒ WatchPoint Server ‒ OmniFlow, NetFlow, and sFlow Collectors • Network Analysis and Recorder Appliances ‒ Omnipliance CX, MX, TL ‒ Optional OmniStorage ‒ OmniAdapter analysis cards • Distributed analysis software ‒ OmniPeek – Enterprise, Professional, Basic, Connect ‒ OmniPeek Remote Assistant ‒ OmniEngine Enterprise • Portable solutions ‒ OmniPeek network analyzer ‒ Omnipliance Portable #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  44. 44. OmniPeek Network Analyzer • Distributed analysis manager – Connect to and configure distributed OmniEngines and Omnipliances, • Comprehensive dashboards present network traffic in real-time – Vital statistics and graphs display trends on network and application performance – Visual peer-map shows conversations and protocols – Intuitive drill-down for root-cause analysis of performance bottlenecks • Visual Expert diagnosis speeds problem resolution – Packet and payload visualizers provide business-centric views • Automated analytics and problem detection 24/7 – Easily create filters, triggers, scripting, advanced alarms, and alerts #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  45. 45. OmniPeek Remote Assistant Distributed, End-user Packet Capture Made Simple • Simple to deploy, simple to use ‒ Remote push, download from server, or even email ‒ Simple user interface - eliminates confusion for end user ‒ Full fidelity capture - see exactly what the PC sees ‒ Wired or wireless Trouble call from remote site network response is slow. • Encrypted file ‒ Only the analyst can open it ‒ Different encryption keys for different locations or customers User downloads and installs OmniPeek Remote. Encrypted capture data sent back for analysis. • Detailed client-side/end-user experience analysis • Perfect for Tech Support or IT Desktop support #wp_networkperformance Network analyst uses OmniPeek Enterprise to quickly troubleshoot problem without leaving the office. Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  46. 46. OmniWiFi USB WLAN Capture Adapter • A single device for all WLAN packet capture needs • Driver included with Omni v7.9 CDs • Tested and supported with OmniPeek and OmniEngine • Product features: • • • • • • USB device with extension cable Dual band operation – 2.4GHz and 5GHz Supports all standard international 802.11 channels (a/b/g/n) Supports 802.11n - 3 transmit/receive streams (450Mbps) Supports 802.11n 20MHz and 40MHz channel operation Supports multi-channel aggregation and roaming • Technical Details: ‒ Size (LWH): 6 inches, 1.5 inches, 5.5 inches ‒ Weight: 5.6 ounces NOTE: • Capture ONLY – no network services • Does not capture 802.11ac • Available via Amazon - $99/each #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  47. 47. New Network Analysis and Recorder Appliances Powerful Precise Affordable The new family of WildPackets Network Analysis and Recorder appliances gives IT organizations powerful and precise analysis of high-speed networks in an affordable solution with half the hardware footprint of rival offerings. #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  48. 48. Powerful ‒ Fastest network recorder in its class! Captures traffic up to 20Gbps of realworld traffic (all size packet distribution) ‒ Scales up to 128 TB of storage ‒ Provides simultaneous real-time analysis and a comprehensive Forensic Search that rapidly searches through terabytes of captured traffic for the details relevant to an investigation Precise ‒ Captures complete network traffic, so you can analyze everything, not just samples or high-level statistics ‒ Doesn’t drop packets or sacrifice accuracy for speed ‒ Supports rich, detailed analysis, including VoIP and video-over-IP traffic Affordable ‒ Delivers outstanding price/performance (lower price; half the rack space) ‒ Allows mix of 1G/10G/40G interfaces without buying extra appliances ‒ Solutions start at $16,995 Your network is bigger and faster. Now your analysis solution is, too. #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  49. 49. Omnipliance TL Industry Leading Network Analysis and Recorder Appliance • Sets a new standard in capture-to-disk speeds ‒ 20Gbps sustained capture to disk rate with zero packet drop • Best price/performance Network Analysis Appliance in the market ‒ 20Gbps with only one Omnipliance TL + OmniStorage ‒ Consuming less rack space, less cooling, less electrical power • Most flexible network interface offering ‒ 1G/10G/40G interfaces supported in a single unit eliminates additional unit requirement • Most accurate real-time analytics ‒ Packet-based processing and analysis vs. inaccurate samplebased calculation #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  50. 50. WildPackets Network Analysis Recorder Appliances Price/Performance Solutions for Every Application Portable Omnipliance CX Omnipliance MX Omnipliance TL Ruggedized Troubleshooting Less Demanding Networks Remote Offices Datacenter Workhorse Easily Expandable Enterprise, HighlyUtilized Networks Aluminum chassis / 17” LCD 1U rack mountable chassis 3U rack mountable chassis 3U rack mountable chassis 24GB RAM 16GB RAM 32GB RAM 64GB RAM 2 PCI-E Slots 2 PCI-E Slots 4 PCI-E Slots 4 PCI-E Slots 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 6TB Storage 4/8/16TB Storage 16/32TB Storage 32/48/64TB Storage Optional OmniStorage: 32/48/64TB Up to 128TB total Storage OmniAdapter 1G and 10G OmniAdapter 1G/10G MX OmniAdapter 1G/10G MX OmniAdapter 1G/10G/40G 6.5Gbps CTD 3.8Gbps CTD 8.8Gbps CTD 20Gbps CTD with OmniStorage #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  51. 51. WatchPoint Centralized Monitoring for Distributed Enterprise Networks • High-level, aggregated view of all network segments – Monitor per campus, per region, per country • Wide range of network data – NetFlow, sFlow, OmniFlow • • • #wp_networkperformance Web-based, customizable network dashboards Flexible detailed reports Direct link to detailed, packet-based analysis Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  52. 52. Comprehensive Support and Services Standard Support  Maintenance and upgrades  Telephone and email contacts  Knowledgebase  MyPeek Portal Premier Support  24 x 7 x 365  Dedicated escalation manager  2 customer contacts per site  Plug-in reconfiguration assistance WildPackets Training Academy  Public, web-based, and on-site classes  Complete curriculum: technology and product focused  Practical applications and labs covering network analysis, wireless, VoIP monitoring and advanced troubleshooting Consulting and Custom Development Services  Deployment, configuration, and assessment engagement  Systems integration and testing  Application integration, driver, decode, interface development #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  53. 53. WildPackets Key Differentiators • Visual Expert intelligence with intuitive drill-down – Let computer do the hard work, and return results, real-time – Packet /payload visualization is faster than packet-per-packet diagnostics – Experts and analytics can be memorized and automated • Automated capture analytics – Filters, triggers, scripting, and advanced alarming system combine to provide automated network problem detection 24x7 • Multiple issue network forensics – Can be tracked by one or more people simultaneously – Real-time or post capture • User-extensible platform – Plug-in architecture and SDK • Aggregated network views and reporting – NetFlow, sFlow, and OmniFlow #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  54. 54. 24x7 Network Monitoring, Analysis, and Troubleshooting #wp_networkperformance Changing Landscape in Network Performance Monitoring © WildPackets, Inc.
  55. 55. Thank You! WildPackets, Inc. 1340 Treat Boulevard, Suite 500 Walnut Creek, CA 94597 (925) 937-3200 Copyright 2014 – All rights reserved © WildPackets, Inc. www.wildpackets.com

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