Providing Practical Solutions for Process Improvement Consulting-Portal: www.cportalinc.com ITOptimizer: www.itoptimizer.com Email: [email_address] Introducing…

About Consulting-Portal EXPERIENCED Since 1999 CP has been helping Fortune 500 and mid-sized companies with their IT Service Management and Enterprise Systems Management initiatives FOCUSED ITSM is our only business - we are practical, tactical and extremely focused on producing tangible results for our clients‘ CAPABLE Our staff is made up of full time employees each with over 25 years of diverse IT experience along with extensive IT Service Management and industry experience Specializing in IT Service Management

EXPERIENCED

Since 1999 CP has been helping Fortune 500 and mid-sized companies with their IT Service Management and Enterprise Systems Management initiatives

FOCUSED

ITSM is our only business - we are practical, tactical and extremely focused on producing tangible results for our clients‘

CAPABLE

Our staff is made up of full time employees each with over 25 years of diverse IT experience along with extensive IT Service Management and industry experience

About Consulting-Portal EDUCATION IMPLEMENTATION ADVISORY Helping you plan and Organize for your ITSM Journey Assessments, Roadmaps Process Design, Technical Design Implementations and Rollouts ITIL, COBIT, ISO20000 Custom Training & Practical Workshops Assess, Design Measure Online Tools for the ITSM Practitioner

What is ITOptimizer On-Demand ITSM Tools Over 30 ITSM process templates Powerful process modeling tool Automatic generation of process documentation Comprehensive ITSM assessment tool Instructor led training

On-Demand ITSM Tools

Over 30 ITSM process templates

Powerful process modeling tool

Automatic generation of process documentation

Comprehensive ITSM assessment tool

Instructor led training

ITSM Value Proposition With ITOptimizer you can: Save Time Why start your ITSM engagement from scratch – access a comprehensive library of proven processes Improve Efficiency With ITOptimizer you document things once – process documentation is automatic A central repository that can support your Cobit and ISO20000 initiatives Save Money Minimize your reliance on consultants Save thousands on ITSM training

With ITOptimizer you can:

Save Time

Why start your ITSM engagement from scratch – access a comprehensive library of proven processes

Improve Efficiency

With ITOptimizer you document things once – process documentation is automatic

A central repository that can support your Cobit and ISO20000 initiatives

Save Money

Minimize your reliance on consultants

Save thousands on ITSM training

ITOptimizer Licenses Enterprise Edition Access to all features and functionality starting starting at the 5 user level Practitioner Edition A la cart access to functionality and templates Consultants Edition Online tools for small to medium sized consulting firms ITOptimizer Jumpstart and Process Plus packages Onsite or online mentorship designed to give you the skills to accelerate your ITSM program

Enterprise Edition

Access to all features and functionality starting starting at the 5 user level

Practitioner Edition

A la cart access to functionality and templates

Consultants Edition

Online tools for small to medium sized consulting firms

ITOptimizer Jumpstart and Process Plus packages

Onsite or online mentorship designed to give you the skills to accelerate your ITSM program

Our commitment to improve We practice what we preach Comprehensive incident, problem, change and service request processes An enhancement request process Comprehensive ITSM support tracking tool The Customer Advisory Panel Real practitioners give us real guidance Our commitment to quarterly updates and enhancements New features on a timely bases

We practice what we preach

Comprehensive incident, problem, change and service request processes

An enhancement request process

Comprehensive ITSM support tracking tool

The Customer Advisory Panel

Real practitioners give us real guidance

Our commitment to quarterly updates and enhancements

New features on a timely bases

For more information please contact: [email_address] Or visit us at www.cportalinc.com / www.itoptimizer.com

For more information please contact:

[email_address]

Or visit us at

www.cportalinc.com / www.itoptimizer.com