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Unleashing your potential - providing a 21st century library service
 

Unleashing your potential - providing a 21st century library service

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    Unleashing your potential - providing a 21st century library service Unleashing your potential - providing a 21st century library service Presentation Transcript

    • Unleashing your potential
      Providing a 21st century enquiry service
      Emma Illingworth
      Sarah Ison
      University of Brighton
    • What we’re going to look at today
      • The 21st century library user
      • The 21st century librarian/information professional
      • What we’re doing at the University of Brighton
      • The future
    • The 21st century library user
      ‘The role of libraries in facilitating access to information remains central. In order to be effective however, there is a need for understanding of the ways in which users seek, acquire and utilise information.’
      Brophy, 2007
    • Defining the 21st Century library user
      University of Brighton library users
    • The 21st century library user - students
      ‘An essential component of facilitating learning is understanding learners.’
      Oblinger, 2003
    • The 21st century library user - students
      Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.
    • The 21st century librarian - skills
      “Professional boundaries are continually evolving and (that) our professional competency needs continue to be multifaceted, with demand for both breadth and depth of expertise.”
      Law in Mcknight (2010) p10
    • The 21st century librarian - skills
      “just as we are experts in information...we need to become expert anthropologists of our user communities.”
      Rettig quoted in Gibbons (2007) p97
    • The 21st century librarian - skills
      Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.
    • Promoting yourself to library users
      Get out of the library!
      Offer library tours and welcome talks to new members of staff
      Brush up on your presentation skills
      Follow up after events with an email or letter
      Participate in library promotion events
      Share good practice with colleagues
    • Promoting yourself to library users
      Peer to peer networking – use online tools
      Twitter
      Subscribe to blogs
      New Professionals Network: www.lisnpn.spruz.com
      Send a welcome pack to new members of staff
      Regular reading of professional articles and books
      Get to know colleagues outside of library, in your workplace
    • A 21st century enquiry service at the University of Brighton – the story so far…
      Our vision
      Many libraries = one service
      Consistency
      Equality
      Unified
    • Providing a 21st century library service at the UoB: realising the vision
      Customer Service Strategy
      Communic- ation Strategy
      Information
      Services
      Strategy
      Library Strategy
      3-tier
      delivery model
      Integrated service delivery
      One-stop- shop
      Self service
    • Transforming the space
      ‘We are seeing a huge resurgence of interest in creating these new ‘places’ designed to enhance learning, teaching and research and to ‘inspire’ succeeding generations of scholars.’
      Information Commons, University of Sheffield, UK
    • ‘Poor space can constrain the development of the service.’
      McDonald in McKnight (2010), p33
    • Transforming the physical environment: joined up spaces
      • Introducing self service
      • Remodelling of library entrance area - eventually
    • Transforming the space
      ‘Good, well-planned space enables the library to fulfill its mission and underpins the development of all other library resources.’
      McDonald in McKnight (2010), p33
    • Transforming the electronic environment:joined up systems
    • What are the challenges?
      Money
      Time
      Implementation : multi-site issues
      Expectations
      Managing change
    • The future
      Exciting times
      Scary times
      Uncertainty
      An improved service for all
      Will we be fit for purpose in 5 years time?
    • Recap…
      • The 21st century library user
      • The 21st century librarian/information professional
      • What we’re doing at the University of Brighton
      • The future
    • References and Reading
      Alvite, L. (2011) Libraries for users : services in academic libraries . Oxford: Chandos
      Brophy, P. (2007a) Communicating the library: librarians and faculty in dialogue. Library Management Vol 28 (8/9)
       
      Brophy, P. (2007b) The library in the twenty-first century. London: Facet
      Farkas, M. (2006) Riding the Shift: On Being a Successful 21st Century Librarian. Accessed February 2011.http://meredithfarkas.wetpaint.com/
       
      Farkas, M. (2008) Beyond 2018: Transformation and Future of Academic Libraries. Accessed February 2011.http://meredithfarkas.wetpaint.com/
      Garfield, D and Rule, R. (2009) Bringing it all together: working in partnership across our university. SCONUL Focus 46, p35-37
       
      Garcia, J. (2000) Dispelling the myths: Quantifying what librarians really do. Business Information Alert 12(6): 1-3, 6. Cited in Siess, J.A. (2003) The Visible Librarian: Asserting your value with marketing and advocacy. Chicago: American Library Association.
      Gibbons, S. (2007) The academic library and the net gen student : making the connections . Chicago : American Library Association
      Mcknight, S. (ed) (2010) Envisioning future academic library services: initiatives, ideas and challenges. London: Facet
      Mi, J and Nesta, F. (2006) Marketing library services to the Net Generation. Library Management. Vol 27 (6/7) p411-422
      Moffat, L.. (2010) Marketing Libraries. Panlibus18, Autumn 2010, p6-7
      Oblinger, D. (2003) Boomers, Gen-Xers and Millenials: understanding the new students. Educase review, July/August 2003, 37-47
      Researchers’ Use of Academic Libraries and their Services. A report commissioned by the Research Information Network and the Consortium of Research Libraries. Accessed February 2011 http://www.rin.ac.uk/files/libraries-report-2007.pdf
      Sharp, K. (2001) Internet Librarianship: traditional roles in a new environment. IFLA Journal 27(2):78-81
      Sykes, J. (2007) Improving the Student Experience – how can the library help? New Review of Information NetworkingVol 13 (1) p23-30
      Venkatraman, A. (2010) Getting to the source. Information World Review, September/October 2010, p4