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How to complain for fun and profit
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How to complain for fun and profit

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How to complain effectively in the USA.

How to complain effectively in the USA.

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  • 1. How to complain for fun and profit
    Skip Gole
    Communication Skills 5
    Montgomery College
    September 16, 2011
    skipgole@me.com 
  • 2. Class description and purpose of project
    Description of class
    Speaking and listening track
    High-intermediate and advanced learners
    Class wants interactive, informal speaking customs
     Purpose for lesson 
    Demonstrate the cultural norms of complaining
    Breaking the contract between buyer and seller
    Individual responsibility of the buyer
    skipgole@me.com
  • 3. Buying, Selling, and Complaining
    How to complain effectively in the USA
    skipgole@me.com
  • 4. Complaining about goods and services
    There are 5 people complaining about 5 goods or services.
    What are their complaints?  
    What was the good?
    Good
    Watch the first part of the video.
    What was the service?
    Discuss the 5 people and their complaints. Use this chart.
    Service
    skipgole@me.com
  • 5. Was the contract honored? Watch the second part of the video to answer the questions, below.
    Was the complaint fixed?
    Was the complaint fixed later, or not at all?
    skipgole@me.com
  • 6. 'How to complain for fun and profit.'by Bruce Silverman
    In the video, Bruce talks about 3 things you must do to get your money back.
    Watch this small portion of the video—here, and compare the three things you must do to find satisfaction—here.
    skipgole@me.com
  • 7. Images and sites used in this lesson
    • Photos: from Creative Commons; Princess Cruise Lines; Sleepy’s Beds; T-Mobile Dash; Carrier Air Conditioner; Bruce Silverman. Also, screenshots taken from youtube videos, below, for the Google Docs worksheet.
    • 8. http://youtu.be/OOqO9JNkY58?t=2m41s
    • 9. http://youtu.be/OOqO9JNkY58
    • 10. http://youtu.be/AoUT7K5bApk
    • 11. John Stossel, ‘20/20 TV program’
    skipgole@me.com
  • 12. skipgole@me.com