How to complain for fun and profit Skip Gole Communication Skills 5 Montgomery College September 16, 2011 firstname.lastname@example.org
Class description and purpose of project Description of class Speaking and listening track High-intermediate and advanced learners Class wants interactive, informal speaking customs Purpose for lesson Demonstrate the cultural norms of complaining Breaking the contract between buyer and seller Individual responsibility of the buyer email@example.com
Buying, Selling, and Complaining How to complain effectively in the USA firstname.lastname@example.org
Complaining about goods and services There are 5 people complaining about 5 goods or services. What are their complaints? What was the good? Good Watch the first part of the video. What was the service? Discuss the 5 people and their complaints. Use this chart. Service email@example.com
Was the contract honored? Watch the second part of the video to answer the questions, below. Was the complaint fixed? Was the complaint fixed later, or not at all? firstname.lastname@example.org
'How to complain for fun and profit.'by Bruce Silverman In the video, Bruce talks about 3 things you must do to get your money back. Watch this small portion of the video—here, and compare the three things you must do to find satisfaction—here. email@example.com
Photos: from Creative Commons; Princess Cruise Lines; Sleepy’s Beds; T-Mobile Dash; Carrier Air Conditioner; Bruce Silverman. Also, screenshots taken from youtube videos, below, for the Google Docs worksheet.