Reaching Out at Point of Contact Eight Ideas for Engaging Undergraduates Andrew Wick Klein Candidate for Reference and Instruction Librarian Purchase College Wednesday, March 5, 2008

Points of Contact In the Building Website for Research Website for Help At the Reference Desk Instruction (before) Instruction (during) Instruction (after) Out and About A Welcoming Space Effective Fed. Search Multimedia Tutorials Shifting the Clock Outcome-Based Assign. “ Less is More” Approach Embedded Reference Satellite Reference

In the Building

Website for Research

Website for Help

At the Reference Desk

Instruction (before)

Instruction (during)

Instruction (after)

Out and About

A Welcoming Space

Effective Fed. Search

Multimedia Tutorials

Shifting the Clock

Outcome-Based Assign.

“ Less is More” Approach

Embedded Reference

Satellite Reference

In the Building: A Welcoming Space Study space: a variety of options (individual, quiet, group, collaborative) Social space: abandon the “quiet” stereotype! Living space: flexibility At Purchase: renovation!

Study space: a variety of options (individual, quiet, group, collaborative)

Social space: abandon the “quiet” stereotype!

Living space: flexibility

At Purchase: renovation!

Website: Effective Federated Search Google is the model: one stop searching Federated Searching? Cons: clunky interface, slow, error-prone Vision: quick, separates results, includes all library and non-library resources At Purchase: implementation?

Google is the model: one stop searching

Federated Searching?

Cons: clunky interface, slow, error-prone

Vision: quick, separates results, includes all library and non-library resources

At Purchase: implementation?

Website: Multimedia Tutorials Independent, confident, self-directed Gardner’s multiple intelligences Camtasia, Captivate, Qarbon At CSUN: Engineering Village

Independent, confident, self-directed

Gardner’s multiple intelligences

Camtasia, Captivate, Qarbon

At CSUN: Engineering Village

Reference Desk: Shifting the Clock A student’s day: 9 am – 2 am Study time: 9 pm – 12 pm Cons: work until midnight?? Trial with rigorous statistics

A student’s day: 9 am – 2 am

Study time: 9 pm – 12 pm

Cons: work until midnight??

Trial with rigorous statistics

Instruction: The Assignment Motivation: internal vs. external Backwards design: outcomes  assessment tool  instruction Collaborate with teaching faculty ACRL Standards for Info. Lit.

Motivation: internal vs. external

Backwards design: outcomes  assessment tool  instruction

Collaborate with teaching faculty

ACRL Standards for Info. Lit.

Instruction: Less is More Sage on the stage  guide on the side Example: Outcome: Construct a search and narrow or broaden as appropriate Activity Regroup and debrief Give them tools and resources, step back Cons: careful preparation

Sage on the stage  guide on the side

Example:

Outcome: Construct a search and narrow or broaden as appropriate

Activity

Regroup and debrief

Give them tools and resources, step back

Cons: careful preparation

Instruction: Embedded Reference Phone, e-mail: contact for “old people” Help at point of need Instant Messaging Widget Examples: CSUN Baylor CSU Fullerton Purchase

Phone, e-mail: contact for “old people”

Help at point of need

Instant Messaging Widget

Examples:

CSUN

Baylor

CSU Fullerton

Purchase

Out and About: Satellite Reference Brand: collection of books, static building Reactive vs. active Take your show on the road! Cons: scheduling, location, shlepping

Brand: collection of books, static building

Reactive vs. active

Take your show on the road!

Cons: scheduling, location, shlepping

Questions? http://wick.freeshell.org/purchase.ppt [email_address]