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  • Presentation: 20 minutes This introduction module provides students with an overview of the course content materials and logistics for Course Configuring, Managing and Troubleshooting Microsoft® Exchange Server 2010 . Required materials To teach this course, you need the following materials: Course Handbook Course Companion CD Trainer materials including: Trainer Preparation Guide Microsoft® Office PowerPoint® files for this course Microsoft Virtual Server Classroom Setup Guide Virtual machines for the course Latest error logs for the course (if any) Important : We recommend that you use PowerPoint 2003 or a newer version to display the slides for this course. If you use PowerPoint Viewer or an earlier version of PowerPoint, all the features of the slides might not be displayed correctly. Preparation tasks To prepare for this course, you must follow and complete the tasks outlined in the Trainer Preparation Guide. Module 0: Introduction Course 10135B
  • Module 0: Introduction Course 10135B
  • Welcome students to the course and introduce yourself. Provide a brief overview of your background to establish credibility. Ask students to introduce themselves and provide their backgrounds, product experience, and expectations for the course. Record student expectations on a whiteboard or flip chart that you can reference during class. Module 0: Introduction Course 10135B
  • Module 0: Introduction Tell Students that the two critical course components are the Course Handbook and the Course Companion Content. Mention that while the Course Handbook is primary resource for in-class learning, they can use the Course Companion Content for additional reference within the class and outside the class. Additional Information on the Course Handbook : Course Handbook –The handbook enhances the learning experience through: Lessons: Include various types of topics based on the content type to be taught: Lecture, Demonstration, Multimedia, and Discussion. Guide you through the learning objectives and provide the key points that are critical to the success of the in-class learning experience. Labs: Provide a platform for students to apply the knowledge and skills learned in the module. The labs provide a real-world experience with scenario-driven exercises, tasks, and high-level steps. Module Reviews and Takeaways: Provide improved on-the-job reference material that includes only the most effective and up-to-date troubleshooting tips and best practice recommendations our industry has to offer. This information helps students to recall and synthesize troubleshooting tips for the common issues as a way to boost knowledge/skills retention. Lab Answer Keys: Provide step-by-step lab solution guidance at your finger tips when it’s needed. These are included in the appendix of the handbook. Additional Information on the Course Companion Content: • Course Companion Content on the http://www.microsoft.com/learning/companionmoc Site . Searchable, easy-to-navigate digital content with integrated premium on-line resources designed to supplement the Course Handbook. • Modules : Include companion content, such as questions and answers, detailed demo steps and additional reading links, for each lesson. Additionally, they include Lab Review questions and answers and Module Reviews and Takeaways sections, which contain the review questions and answers, best practices, common issues and troubleshooting tips with answers, and real-world issues and scenarios with answers. • Resources : Include well-categorized additional resources that give you immediate access to the most up-to-date premium content on TechNet, MSDN®, and Microsoft Press® • Student Course Files on http://www.microsoft.com/learning/companionmoc Site : Include the Allfiles.exe , a self-extracting executable file that contains all the files required for the labs and demonstrations. Course 10135B
  • Explain the class hours, extended building hours for labs, parking, restroom location, meals, phones, message posting, and where smoking is or is not allowed. Let students know if your facility has Internet access that is available for them to use during class breaks. Also, make sure that the students are aware of the recycling program, if one is available. Module 0: Introduction Course 10135B
  • Inform students about the Microsoft Certified Professional (MCP) program, any certification exams that are related to this course, and the various certification options. Mention that this exam is also required before you get the MCITP certification, but only in that you need to the MCTS before you can get the MCITP. Module 0: Introduction Course 10135B
  • Describe the audience and the prerequisites for this course. This is an opportunity for you to identify students who may not have the appropriate background or experience to attend this course. Describe the course objectives. In addition to their professional experience, students who attend this training should have the following prerequisite knowledge: Fundamental knowledge of network technologies including Domain Name System (DNS) and firewall technologies. Experience with the Microsoft Windows Server® 2003 and Microsoft Windows Server 2008 operating systems. Experience with Active Directory® directory services and Active Directory Domain Services (AD DS) in Windows Server 2003 or Windows Server 2008. Experience managing backup and restore on Windows Servers. Experience using Windows management and monitoring tools, such as Microsoft Management Console (MMC), Active Directory Users and Computers, Performance Monitor, Event Viewer, and Internet Information Services (IIS) Administrator. Experience using Windows networking and troubleshooting tools, such as Network Monitor, Telnet, and NSLookup. Fundamental knowledge of certificates and Public Key Infrastructure (PKI). Basic experience with Windows Mobile®. Module 0: Introduction Course 10135B
  • Briefly describe each module and what students will learn. Be careful not to go into too much detail, because Module 1 introduces the course in detail. Explain how this course will meet students’ expectations by relating the information that is covered in individual modules to their expectations. Module 0: Introduction Course 10135B
  • Module 12 covers transitioning from an Exchange Server 2003 or Exchange Server 2007 organization to Exchange Server 2010. This module does not include a lab. Appendix A and Appendix B are optional modules. Appendix A will be of interest for those students who are planning to deploy Unified Messaging in Exchange Server 2010. Appendix B will be of interest to students who are deploying Exchange Server 2010 in large organizations and who need to provide failover capability between multiple data centers, or for students who need to provide integration with other Exchange organizations. Module 0: Introduction Course 10135B
  • Module 0: Introduction Course 10135B
  • Tell students that they will be using Microsoft Hyper-V® Manager to perform the labs. Describe the virtual machine lab environment. Briefly describe the names and roles of the virtual machines that students will be using for the lab exercises. Explain that the course files (lab files required for performing the labs) are located in the folder E:\\Mod02\\Labfiles within the virtual machines. Explain that all student computers have the same configurations. Module 0: Introduction Course 10135B
  • Module 0: Introduction Course 10135B
  • 10135 b 00

    1. 1. 10135BConfiguring, Managing, andTroubleshooting Microsoft® Exchange Server 2010 Service Pack 2
    2. 2. Welcome!Thank you for taking our training. We’ve worked together with our MicrosoftCertified Partners for Learning Solutions and Microsoft IT Academies to bringyou a world-class learning experience, including:Microsoft Certified Trainers + Instructors. Your instructor is a premiertechnical and instructional expert who meets ongoing certificationrequirements.Customer Satisfaction Guarantee. Our Certified Partners for LearningSolutions offer a satisfaction guarantee and we hold them accountable for it. Atthe end of class, please complete an evaluation of today’s experience. Wevalue your feedback!Certification Exam Benefits. After training, consider taking a MicrosoftCertification exam. Independent research by IDC concluded that 75% ofmanagers believe certifications are important to team performance*. Ask yourinstructor about available exam promotions and discounts.We wish you a great learning experience and ongoing career success!* IDC, Value of Certification: Team Certification and Organizational Performance, November 2006
    3. 3. Introduction• Name• Company affiliation• Title/function• Job responsibility• Network administration, help desk, system administration experience• Microsoft Exchange Server experience• Your expectations for the course
    4. 4. Course Material Course Companion Content on the Course Handbook http://www.microsoft.com/learning/ companionmoc SiteA succinct classroom learning guide Searchable, easy-to-navigate digital that provides critical technical content with integrated premium information to optimize your on-line resources designed to in-class learning experience. supplement the Course Handbook. Student Course files required for the labs and demonstrations. Module Content Labs Supplemental Course Content Module Reviews and Takeaways Student Course Files Lab Answer Keyshttp://www.microsoft.com/learning/
    5. 5. Facilities• Class hours• Building hours• Parking• Restrooms• Meals• Phones• Messages• Smoking• Recycling
    6. 6. Microsoft Certification Programhttp://www.microsoft.com/learning/
    7. 7. About This Course• Audience• Course Prerequisites• Course Objectives
    8. 8. Course Outline• Module 1: Deploying Microsoft Exchange Server 2010• Module 2: Configuring Mailbox Servers• Module 3: Managing Recipient Objects• Module 4: Managing Client Access• Module 5: Managing Message Transport• Module 6: Implementing Messaging Security• Module 7: Implementing High Availability
    9. 9. Course Outline (continued)• Module 8: Implementing Backup and Recovery• Module 9: Configuring Messaging Policy and Compliance• Module 10: Securing Microsoft Exchange Server 2010• Module 11: Maintaining Microsoft Exchange Server 2010• Module 12: Upgrading from Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010• Module 13: Implementing Microsoft Exchange Online with Office 365• Appendix A: Implementing Unified Messaging
    10. 10. Introduction to A. Datum Corporation• In the labs throughout this course, you will work for A. Datum Corporation.• As you complete the labs, you will implement an Exchange Server 2010 messaging system for A. Datum Corporation and its partner organizations.
    11. 11. Virtual Machine EnvironmentVirtual Machine ExplanationNYC-DC1 Domain controller in the contoso.com domainNYC-SVR1 Member server in the contoso.com domainVAN-DC1 Domain controller in the adatum.com domainVAN-EX1 Exchange 2010 server in the adatum.com domainVAN-EX2 Exchange 2010 server in the adatum.com domainVAN-EX3 Exchange 2010 server in the adatum.com domainVAN-CL1 Windows 7 client in the adatum.com domainVAN-EDG Exchange 2010 Edge Transport serverVAN-SVR1 Standalone serverVAN-TMG Forefront® Threat Management Gateway server
    12. 12. Demonstration: Using Hyper-V ManagerIn this demonstration, you will learn how to:• Open Hyper-V Manager• Navigate the various sections/panes within Hyper-V Manager:  Virtual Machines, Snapshots, and Actions: Server specific and Virtual Machine specific• Identify the virtual machines used in the labs for this course• Take a Snapshot, and Apply a Snapshot• Connect to a virtual machine• Start and log on to a virtual machine• Switch between the full screen and window modes• Revert to the previous Snapshot• Shut down a virtual machine  Understand the difference between Shut Down and Turn off• Close Hyper-V Manager