SHARED SERVICES
ASIA 2013TRENDS IN
AND
OUTSOURCING
AsianEconomies
to Outperform In 2013
<1n.a. 1-2 2-3 3-5 5-6 >6
Darker shades of red represent faster
growth forecast
Sourc...
Indonesia
Real GDP growth to accelerate
from 6.2 percent in 2012 to
6.5 percent in 2013, and 6.8
percent in 2014
Malaysia
One of ASEAN’s strongest
domestically driven
economies and likely to enjoy
sustained investment growth
in 2013
Myanmar
Rice exports to hit 1.5 million
metric tons in 2013, up about
88% from 2012
Philippines
To outperform the region and
enjoy another year of strong
growth momentum in 2013
The rest of the
region is also
expected to do
well
The Shared Services
and
Outsourcing
sector is expected
to benefit
67%of shared services organization reported
growth in operation in the last 18 months
How has your SS operation
grown in t...
65%plans to increase focus on BPO in today’s
economic environment
Is your company considering
increasing/decreasing its
fo...
the challenges
PLENTYAre
What is your top challenge you
are likely to face in the next 12
months?
}	Expanding services (new business
	 units, addin...
optimism in the
Asia Pacific region
greatis
But
Have you noticed a shift in
your global structure towards
the APAC region as economic
events play out around the
world?
}	...
And why not,
theASIANdemographics
clearly show
advantagean
In the last 2 decades,
university graduates
increased
significantly across Asia
In countries like...
china
indonesia
thailand
what it was 20 years ago
20%of the workforce are
tertiary graduates
DOUBLE
In 2012,
(aged 30 and below)
the US had 127 million
young people
CHINA had...
497
million
INDIA had...
704
million
48.8%
of Asia’s population
are young
(aged 30 and
below)
Social Media,
Analytics and
Cloud (SMAC)
will transform
businesses
in Asia
SMAC
is coming to an office
near you.
Are you prepared?
Internet
Penetration in Asia: 28%
…and fast growing
Social Media
Penetration in Asia: 23%
…and fast growing
mobile
subscription
Penetration in Asia: 83%
…and fast growing
in plain
english
Embracing “social”
is your business
(iPhones, tablets, etc.)
will be expected of
every employee
Smart devices
will be much more
powerful and much
more profitable to have
Data analytics
How to
make sense
of all of this?
How to create a
360o
strategy
for exceptional shared
services and outsourcing?
Join us at...
MAINCONFERENCE:3-4SEPTEMBER2013
PRE-CONFERENCEWORKSHOPS:2SEPTEMBER2013
POST-CONFERENCEFOCUSDAY:5SEPTEMBER201...
www.ssweekasia.com
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TRAILBLAZING: Shared Services and Outsourcing Trends in Asia 2013

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The trend lines are clear – Asian economies will outperform the rest of the world in 2013, at least according to the latest IMF, Standard Chartered research. But, how will this impact shared services and outsourcing organisations in Asia? What are the trends specific to this industry? The challenges, the demographics and the Asian advantage – this information is simply too difficult to ignore.

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TRAILBLAZING: Shared Services and Outsourcing Trends in Asia 2013

  1. 1. SHARED SERVICES ASIA 2013TRENDS IN AND OUTSOURCING
  2. 2. AsianEconomies to Outperform In 2013 <1n.a. 1-2 2-3 3-5 5-6 >6 Darker shades of red represent faster growth forecast Source: IMF, Standard Chartered Research - http://www.ibtimes.com/asian-economies-outperform-2013-asean-countries-gdp-growth-spotlight-1128881#
  3. 3. Indonesia Real GDP growth to accelerate from 6.2 percent in 2012 to 6.5 percent in 2013, and 6.8 percent in 2014
  4. 4. Malaysia One of ASEAN’s strongest domestically driven economies and likely to enjoy sustained investment growth in 2013
  5. 5. Myanmar Rice exports to hit 1.5 million metric tons in 2013, up about 88% from 2012
  6. 6. Philippines To outperform the region and enjoy another year of strong growth momentum in 2013
  7. 7. The rest of the region is also expected to do well
  8. 8. The Shared Services and Outsourcing sector is expected to benefit
  9. 9. 67%of shared services organization reported growth in operation in the last 18 months How has your SS operation grown in the last 18 Months? } Shrunk } Stayed flat } Grown 0-10% } Grown 11- 25% } Grown more than 25% Source: SSON Live Polling of 450+ shared services and outsourcing executives. 21% 24% 30% 2% 22%
  10. 10. 65%plans to increase focus on BPO in today’s economic environment Is your company considering increasing/decreasing its focus on BPO in today’s economic environment? } Increasing } Decreasing } BPO engagements will remain the same } No plans Source: SSON Live Polling of 450+ shared services and outsourcing executives. 17% 12% 6% 65%
  11. 11. the challenges PLENTYAre
  12. 12. What is your top challenge you are likely to face in the next 12 months? } Expanding services (new business units, adding new services) } Reducing costs } Re-platforming service delivery to a Cloud/SaaS model } Transformation, sourcing and change management } End-to-end process-re-engineering } Integrating analytics capabilities Source: SSON Live Polling of 450+ shared services and outsourcing executives. 26% 17% 20% 19% 13% 4%
  13. 13. optimism in the Asia Pacific region greatis But
  14. 14. Have you noticed a shift in your global structure towards the APAC region as economic events play out around the world? } Yes – our core business is growing here and so is our SSO presence } Yes – but this trend is linked more to further cost cutting initiatives rather than expansion } Stayed the same } No – the business is focused on growing its presence elsewhere Source: SSON Live Polling of 450+ shared services and outsourcing executives. 12% 7% 61% 20%
  15. 15. And why not, theASIANdemographics clearly show advantagean
  16. 16. In the last 2 decades, university graduates increased significantly across Asia
  17. 17. In countries like... china indonesia thailand
  18. 18. what it was 20 years ago 20%of the workforce are tertiary graduates DOUBLE
  19. 19. In 2012, (aged 30 and below) the US had 127 million young people
  20. 20. CHINA had... 497 million
  21. 21. INDIA had... 704 million
  22. 22. 48.8% of Asia’s population are young (aged 30 and below)
  23. 23. Social Media, Analytics and Cloud (SMAC) will transform businesses in Asia
  24. 24. SMAC is coming to an office near you. Are you prepared?
  25. 25. Internet Penetration in Asia: 28% …and fast growing
  26. 26. Social Media Penetration in Asia: 23% …and fast growing
  27. 27. mobile subscription Penetration in Asia: 83% …and fast growing
  28. 28. in plain english
  29. 29. Embracing “social” is your business
  30. 30. (iPhones, tablets, etc.) will be expected of every employee Smart devices
  31. 31. will be much more powerful and much more profitable to have Data analytics
  32. 32. How to make sense of all of this?
  33. 33. How to create a 360o strategy for exceptional shared services and outsourcing?
  34. 34. Join us at... MAINCONFERENCE:3-4SEPTEMBER2013 PRE-CONFERENCEWORKSHOPS:2SEPTEMBER2013 POST-CONFERENCEFOCUSDAY:5SEPTEMBER2013 VENUE:MAXAtria@SingaporeEXPO
  35. 35. www.ssweekasia.com
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