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As the contact centre industry continues to develop, the competition among the many different players in this sector intensifies. As this industry matures and the number of people who are a part of it grows exponentially, customers and end-users are getting more demanding in the choice of service provider (contact centre) that they pick. For contact centre operators, the challenge is even more daunting because, as more people, mostly Gen Y, are enticed to build a career in this sector, the issues that you need to contend with increases manifold. Of course, once you’re successful and are able to turn a mediocre contact centre into a “contact centre superstar”, the potential returns could be vast.
So, as the adage goes, it’s time to separate the men from the boys. Here are the Top 5 signs that you have an award-winning, business-building, contact centre that will boom. If you’re doing quite the opposite, be careful as it’s probably headed to go bust.