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Design For Delight Tool


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Final presentation for the Design for Delight tool.

Final presentation for the Design for Delight tool.

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  • Say this is from research, we didn’t’ know who the target was but it wasn’t IC
  • Beginning of a community of the engaged an itrigued/already existing communit for IC but none for people who don’t reaized D4D. They are also the ones who are actively going to go to the site and share the site with more Engages.
  • chris
  • chris
  • chris
  • Chris
  • Chris
  • chirs
  • Jenny
  • Jenny
  • Transcript

    • 1. Design for Delight:
      Designing a Platform for the D4D Website
      Summer 2011
      Chris Lam
      Jenny Chang
      Kelly Schalow
    • 2. Scenario
      You are a Product Manager who just learned a new method from a D4D session.
      You want to find out how to use that method and get the right help when needed.
      The problem is you don’t know where to start looking for resources.
      You start looking but you come across the Quickbase…
    • 3. Then you start to realize…
    • 4. It’s hard to find the right resources for the D4D methods!
      Quickbase is a crazy bundle of resources.
      (tailored mostly to Innovation Catalysts)
    • 5. The Goals
      Create a site for our target audience
      Address their needs
      “I want to bring D4D into my daily life at Intuit.”
      “I want it to be seamlessly integrated into my workflow.”
      “….but I do not know how to use the methods.”
    • 6. The Problem: ?
      There is no resource readily available for people who want to know about Design for Delight.
      • Overwhelming number of methods
      • 7. Hard to apply all of those methods themselves
      • 8. Hard to connect to Catalysts for guidance
    • Our Solution
    • 9. The Audience: Who are we solving for?
      Our Three Potential Audiences:
      The Intrigued – “I’m curious.”
      The Engaged – “I want to do it, and I need guidance.”
      The Experts – “I know how, and I can show you.”
    • 10. We solved for…
      The Engaged
      An Engaged person who wants to learn more about D4D, the methods, and wants help to do D4D methods themselves.
    • 11. The Process:
      The Project Brief
      Informal Interviews
      Contextual Interviews (In Sessions)
      Created Wireframes
      Multiple Iterations
      A/B Testing
      Finalize designs
      Build Version 1 of the site
    • 12. Defined Core Tasks
      Communicate what D4D is to the unfamiliar employee
      Present a set of prioritized critical methods
      Link the expert community to those who need the guidance
    • 13. Brainstorming
    • 14. Wireframes
    • 15.
    • 16.
    • 17. We refined and simplified
    • 18.
    • 19. Until we had three main objectives
    • 20. Three Main Objectives
      What  The D4D Principles
      How  The D4D Methods
      Who  The Innovation Catalysts
    • 21. Final Wireframe
    • 22. Visual Design
    • 23. Sketchlike
    • 24. Comic
    • 25. Scientific
    • 26. Organic
    • 27. Hand Drawn
    • 28. Method Pages
    • 29. Method Pages
    • 30. Final V1
    • 31. Method Page and Specific Method Page
    • 32. Demo
    • 33. How it Tested
    • 34. Research Method
      Task based usability test
      4 remote participants
      2 in-person participants
      The 3 tasks
      Understand the 3 principles of Design for Delight
      Find a specific method
      Search for an Innovation Catalyst
      100% Success Rate
    • 35. Task Satisfaction Overview
    • 36. Unexpected WOW
    • 37. Our Next Steps
    • 38. Next Steps
      Test and Iterate the Design based on feedback
      Involve the Community
      With Community Generated Content
      Providing a space for Mentorship
      And….Continuing to explore with mobile
    • 39. Mobile Exploration
    • 40. Scenario 1: Already Knows
    • 41. Scenario 2: Needs Refresher
    • 42. Scenario 3: What Method to Use?
    • 43. Scenario 4: Am I Doing This Right?