Email
Like
Liked ×
Save
Private Content
Embed
Loading embed code…
We have emailed the verification/download link to "".
Login to your email and click the link to download the file directly.

To request the link at a different email address, update it here. Close
Validation messages. Success message. Fail message.

Check your bulk/spam folders if you can't find our mail.
Loading

+ Follow

Can UX Save Elections

by Whitney Quesenbery on Nov 15, 2011

1,400 views

NYC World Usability Day 2011 - short talk on user experience and elections

Accessibility

View text version

Upload Details

Uploaded via SlideShare as Apple Keynote

Usage Rights

File a copyright complaint

6 Embeds 124

http://civicdesigning.org	60
http://www.usabilityinciviclife.org	59
http://www.twylah.com	2
http://twitter.com	1
http://us-w1.rockmelt.com	1
http://a0.twimg.com	1

Statistics

Likes: 0
Downloads: 0
Comments: 1
Embed Views: 124
Views on SlideShare: 1,276
Total Views: 1,400

1–1 of 1 previous next

Whitney Quesenbery, UX Research / Storytelling / Civic design at WQusability Since I can't create captions, I have uploaded a transcript of this SlideCast to:
http://www.wqusability.com/articles/can-usability-save-elections-transcript.txt 1 year ago
Are you sure you want to

\n
2 elections.\nLooked like “oops, we forgot the usability”\n....and then...\n
Realized that it’s a bigger problem. \nUnderstood need (sort of), but no skills to help create a good voting experience.\nLet’s look at what happened over the next 11 years [*]\n
New law: Help America Vote Act\nNew agency: Election Assistance Commission\nNew standards: Voting system guidelines with a whole chapter on u+a (and a pretty good one)\nAnd research to document the impact of ballot design and instructions on elections. [*]\n
AIGA’s design for democracy project was hired to create best practice templates, which are available for any ballot designer to use.\nSo... by now you might think that we’d be seeing a lot of great ballot design [*]\n
In 2010, this is what voters in New York City were confronted with. \n[*] The part I like the best is that the instructions say to fill in the oval ABOVE the person you want to vote for. But ... they were on the back in 6 point text... so no one ever saw them. [ Hat tip to Michele Marut ]\n
Question we have to ask is what we -- or anyone -- can do about this.\nIt’s a big, messy, dispersed system, with lots of stakeholders and no real center. \nOne answer is that we can do what we do.\n
One Saturday in October 2010 a dozen UX folks asked 200 people to mark a ballot to see what kinds of problems they had. That data helped the Brennan Center in its advocacy for election. It was kind of crazy, but ... worked\n
In a longer project for Minnesota we redesigned the instructions for absentee voting after challenges and recounts meant that Al Franken’s election was not decided until June 2009. My favorite part of this project: when Beth Fraser decided that she wanted a second usability test... and her office ran it themselves.\n
One of our current projects is supporting efforts to change the election laws in NY State. Drew Davies and Oxide Design created a demonstration ballot to show what the changes would make possible.\n
\n
\n
Because, as Dana Chisnell puts it, we have super powers that can change the world.\n\nIf you’re interested - send me an email or give me your card, and I’ll put you on the list.\n
\n

Can UX Save Elections Webinar Transcript

Can user experience save elections? Whitney Quesenbery Usability in Civic Life at NYC UPA World Usability Day 2011
In 2000...
"I was trying tomake the print biggerso elderly people in PalmBeach County can read it.We sent out sample ballotsto all registered voters, andno one said a word." Palm Beach County Supervisor of Elections
2002 2005 2008
AIGA Design for Democracy
2010
What can we do about it?
We can run ﬂash tests 12 UX professionals 5 democracy rights advocates 4 boroughs 1 Saturday afternoon 200 ballotsChris Fahey, Jessica Friedman, Whitney Hess, Jonathan Knoll, Michele Marut, Paul Erb, Greg Palmer, AshleyPearlman, Mary Quant, Aaron Schwartz, Dana Chisnell, Whitney Quesenbery and the Brennan Center for Justice.
We can build communities to support election ofﬁcials Illustrations Plain language Usability testing Information designDana Chisnell, Josie Scott, Caroline Jarett, Dana Botka, Sarah Swierenga, Ginny Redish, David Rosen, Josh Carroll,Suzanne Curie, John Dusek, Gretchen Enger, Christina Syniewski, Whitney Quesenbery, and the Ofﬁce of theMinnesota Secretary of State: Beth Fraser, Andy Lokken, Michele McNulty, Gary Poser
We can design election laws Redesign by Oxide Design
We can remember to design for all voters Photos from AADL, HHH Center, 1 Vote 1 Value
We can remember to design for all voters
We can be democracy super heroes HT to Dana Chisnell
Whitney Quesenberywhitneyq@wqusability.comTwitter @whitneyqSlideshare whitneyqwww.usabilityprofessionals.org/civiclifecivicdesigning.orgelections.itif.org#BReady2012

Can UX Save Elections

by Whitney Quesenbery on Nov 15, 2011

Accessibility

Categories

Upload Details

Usage Rights

6 Embeds 124

Statistics

Can UX Save Elections Webinar Transcript