The Integral Designer: Developing You

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It’s a given that much of our success as practitioners depends on our ability to foster meaningful relationships with our colleagues and customers. But what about our relationship with ourselves? When we ignore our emotions, act against our values, and become indifferent to our surroundings, we lose who we really are and run a much greater risk of not achieving our clients’ goals (and our own). In this talk, we'll explore how presence, adaptability, empathy, and influence can be our most effective design tools. And we'll address how to cultivate these qualities through intellectual, emotional, and physical practices we can integrate into our everyday routines.

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The Integral Designer: Developing You

  1. ﬔe Integral Designer: Developing You Whitney Hess whitney@whitneyhess.com whitneyhess.com @whitneyhess
  2. from superhero to zero @whitneyhess ﬔe Integral Designer: Developing You #integral
  3. What does it take to be integral? @whitneyhess ﬔe Integral Designer: Developing You #integral
  4. @whitneyhess ﬔe Integral Designer: Developing You #integral
  5. Social + Emotional Intelligence Self Other Self Awareness Social Awareness Self Management Relationship Management Awareness Management @whitneyhess ﬔe Integral Designer: Developing You #integral
  6. Social + Emotional Intelligence Self Other Awareness Management • Emotional Self-Knowing • Presence • Accurate Self-Assessment • Self-Confidence • Empathy & Compassion • Org Awareness • Service Orientation • Self-Regulation • Transparency • Adaptability • Achievement Orientation • Initiative • Developing Others • Inspiring Leadership • Influence • Conflict Resolution • Teamwork & Collaboration @whitneyhess ﬔe Integral Designer: Developing You #integral
  7. What am I missing? @whitneyhess ﬔe Integral Designer: Developing You #integral
  8. @whitneyhess ﬔe Integral Designer: Developing You #integral
  9. @whitneyhess ﬔe Integral Designer: Developing You #integral
  10. Mind Heart Body @whitneyhess ﬔe Integral Designer: Developing You #integral
  11. Most workplaces Mind Heart Body @whitneyhess ﬔe Integral Designer: Developing You #integral
  12. Mind Heart Body ﬔink Feel Sense @whitneyhess ﬔe Integral Designer: Developing You #integral
  13. @whitneyhess ﬔe Integral Designer: Developing You #integral
  14. Integration @whitneyhess ﬔe Integral Designer: Developing You #integral
  15. @whitneyhess ﬔe Integral Designer: Developing You #integral http://www.pnas.org/content/111/2/646
  16. Can we really change? @whitneyhess ﬔe Integral Designer: Developing You #integral
  17. Social + Emotional Intelligence Self Other Presence Empathy Adaptability Influence Awareness Management @whitneyhess ﬔe Integral Designer: Developing You #integral
  18. Social + Emotional Intelligence Self-Awareness Presence @whitneyhess ﬔe Integral Designer: Developing You #integral
  19. ﬔe Distracted Creative @whitneyhess ﬔe Integral Designer: Developing You #integral
  20. Exceptional Presence • Frequently distracted • Overactive mental chatter • Easily irritated • Treat people abrasively without realizing it • Feel imbalance in work, health and family • Unexplained aches and pains Cautionary @whitneyhess ﬔe Integral Designer: Developing You #integral
  21. Exceptional Presence • • • • • • Frequently distracted • Overactive mental chatter • Easily irritated • Treat people abrasively without realizing it • Feel imbalance in work, health and family • Unexplained aches and pains Cautionary Connection to your personal truth Heightened experiences and memories Feel peacefulness and inner stillness More easily focus on the task at hand Better understand one’s own emotions @whitneyhess ﬔe Integral Designer: Developing You #integral
  22. Exceptional Presence • Your mom? • Your partner? • Your colleague? • You? • Your client? • Your boss? • Your nemesis? Cautionary @whitneyhess ﬔe Integral Designer: Developing You #integral
  23. Ways to Develop Presence Write morning pages Observe your thoughts Pause and breathe @whitneyhess ﬔe Integral Designer: Developing You #integral
  24. @whitneyhess ﬔe Integral Designer: Developing You #integral
  25. @whitneyhess ﬔe Integral Designer: Developing You #integral
  26. Social + Emotional Intelligence Self-Management Adaptability @whitneyhess ﬔe Integral Designer: Developing You #integral
  27. ﬔe Unresponsive Devs @whitneyhess ﬔe Integral Designer: Developing You #integral
  28. Exceptional Adaptability •Hard to juggle demands •Find adjusting priorities stressful •Slow to see things from another perspective •Aggravated by change — even when positive Cautionary @whitneyhess ﬔe Integral Designer: Developing You #integral
  29. Exceptional Adaptability Know how to negotiate • agreements so everyone winsWilling and able to • generate alternative solutionsAccept surprises whenever they arise• •Hard to juggle demands •Find adjusting priorities stressful •Slow to see things from another perspective •Aggravated by change — even when positive Cautionary @whitneyhess ﬔe Integral Designer: Developing You #integral
  30. @whitneyhess ﬔe Integral Designer: Developing You #integral
  31. Ways to Develop Adaptability Brainstorm alternatives Observe your reactions ﬔrow away old work @whitneyhess ﬔe Integral Designer: Developing You #integral
  32. Social Awareness Empathy Social + Emotional Intelligence @whitneyhess ﬔe Integral Designer: Developing You #integral
  33. ﬔe Prejudging Product Lead @whitneyhess ﬔe Integral Designer: Developing You #integral
  34. Exceptional Empathy • Have a hard time “reading” people • Wait for their turn to talk, planning response • Assume they know how other person feels • Believe everyone thinks like they do • Oen surprised by what someone has said or done Cautionary @whitneyhess ﬔe Integral Designer: Developing You #integral
  35. Exceptional Empathy More effectively serve others’ needs• diverse backgrounds• Respect and relate well to people of Better predict others’ reactions• non-verbal cues • Understand others’ perspectives• • Have a hard time “reading” people • Wait for their turn to talk, planning response • Assume they know how other person feels • Believe everyone thinks like they do • Oen surprised by what someone has said or done Cautionary More accurately read people’s moods and @whitneyhess ﬔe Integral Designer: Developing You #integral
  36. What will be the #1 Job Skill in the U.S. in 2020? @whitneyhess ﬔe Integral Designer: Developing You #integral
  37. Ways to Develop Empathy Assess your listening Watch for cues Read literary fiction @whitneyhess ﬔe Integral Designer: Developing You #integral
  38. Relationship Management Influence Social + Emotional Intelligence @whitneyhess ﬔe Integral Designer: Developing You #integral
  39. ﬔe Maker Turned Manager @whitneyhess ﬔe Integral Designer: Developing You #integral
  40. Exceptional Influence •Deliver same argument or presentation regardless of audience •Take little notice of audience’s needs or interests •Find it hard to communicate a common vision that involves others •Rely on position of authority, or resigned to having not having any Cautionary @whitneyhess ﬔe Integral Designer: Developing You #integral
  41. Exceptional Influence Turn others into evangelists• people’s responses• Adapt approach by anticipating Appeal to others’ self-interest• Build consensus and support for ideas• •Deliver same argument or presentation regardless of audience •Take little notice of audience’s needs or interests •Find it hard to communicate a common vision that involves others •Rely on position of authority, or resigned to having not having any Cautionary @whitneyhess ﬔe Integral Designer: Developing You #integral
  42. ﬔe Salesperson Effect http://www.scn.ucla.edu/pdf/BuzzSA72013.pdf @whitneyhess ﬔe Integral Designer: Developing You #integral
  43. Ways to Develop Influence Know your audience Observe an influencer Accept thank you @whitneyhess ﬔe Integral Designer: Developing You #integral
  44. Self Other Presence Empathy Integrity Adaptability Influence Awareness Management @whitneyhess ﬔe Integral Designer: Developing You #integral
  45. @whitneyhess ﬔe Integral Designer: Developing You #integral
  46. Corporate Mindfulness • Google’s Search Inside Yourself • Awake@Intel • Meditation at Medium • Salesforce.com meditating CEO • SAP’s Mindfulness Program @whitneyhess ﬔe Integral Designer: Developing You #integral
  47. What would it be like if I had more _________? What kind of invitation am I to others? @whitneyhess ﬔe Integral Designer: Developing You #integral
  48. What do I need to do to be integral? @whitneyhess ﬔe Integral Designer: Developing You #integral
  49. ﬔank you! Whitney Hess @whitneyhess http://whitneyhess.com whitney@whitneyhess.com @whitneyhess ﬔe Integral Designer: Developing You #integral
  50. Plot Your Course — personal development coaching http://whitneyhess.com/plot Learn ﬔe Ropes — user experience career coaching http://whitneyhess.com/learn Take ﬔe Helm — UX leadership coaching http://whitneyhess.com/helm Run a Tight Ship — product strategy workshops http://whitneyhess.com/ship @whitneyhess ﬔe Integral Designer: Developing You #integral
  51. Other Resources Books ﬔe Intuitive Body, Difficult Conversations, Daniel Goleman’s Emotional Intelligence, ﬔe Power of Now Tools Oprah & Chopra, Headspace, Li app, Insight Timer Programs Search Inside Yourself Leadership Institute, Wisdom 2.0, Mindfulness-Based Stress Reduction, HayGroup’s Emotional & Social Competency Inventory @whitneyhess ﬔe Integral Designer: Developing You #integral

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