35914982 supply-chain-of-mumbai-dabbawala[1]

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35914982 supply-chain-of-mumbai-dabbawala[1]

  1. 1. Case Study : Mumbai Dabbawala Padmini Prasun Fateh 1 Amrit
  2. 2. Introduction Caters to 1890 2010 2 Lakhs Customer1 Employee 5000 Employee A Day Meals On Wheels 2 Presented By Amrit, Prasun, Fateh & Padmini
  3. 3. Why so Famous? 99.999% Error FreeMatchless Service Service Six Sigma Icon of Hardwork Certified In The League Of GE, Motorola 3 Presented By Amrit, Prasun, Fateh & Padmini
  4. 4. Supply Chain Inventory InventoryPurchase Purchase Process Process Marketing Marketing Management Management SUPPLY CHAINSome of the major companies of the world fail to coordinatethe activities of supply chain which are flawlessly managed bysemi-litterate dabbawals,with accuracy of 99.999% 4 Presented By Amrit, Prasun, Fateh & Padmini
  5. 5. Supply Chain 5Presented By Amrit, Prasun, Fateh & Padmini
  6. 6. Features of Supply Chain● 0% Fuel● 0% Modern Technology● 0% Investments● 0% Disputes● 100% customer satisfaction● 99.9999% performance 6 Presented By Amrit, Prasun, Fateh & Padmini
  7. 7. Time Management 10.30-8-10.30 11.30am Tiffin Journeyis in localcollected train afterfrom sortinghouse11.30-12.30 12.30-1Unloadi Tiffinsng and aresorting deliverdatdestination 7 Presented By Amrit, Prasun, Fateh & Padmini
  8. 8. Strengths of the Supply Chain● High Stress on Human Capital● Everyone is an Equal share holder of the firm● Discipline ● Fined for non-conformity with rules ● May leave customer if he continuously delays● Absentees are taken care of● Rain doesnt stop their spirit of service 8 Presented By Amrit, Prasun, Fateh & Padmini
  9. 9. 9Presented By Amrit, Prasun, Fateh & Padmini
  10. 10. Structure PRESIDENT PRESIDENT VICE PRESIDENT VICE PRESIDENT 13 MEMBERSGENERAL SECRETARY GENERAL SECRETARY TREASURER TREASURER DIRECTORS(9) DIRECTORS(9) MUKADAM MUKADAM MEMBERS(5000) MEMBERS(5000) 10Presented By Amrit, Prasun, Fateh & Padmini
  11. 11. Believes of Dabbawala● Work is Worship● Serving People is Serving GOD● Annadan is Mahadan● Time is Money● The Descendents of Dabbawala were the warriors in the army of Chatrapati Shivaji Maharaj 11 Presented By Amrit, Prasun, Fateh & Padmini
  12. 12. Case 12Presented By Amrit, Prasun, Fateh & Padmini
  13. 13. SWOT ● Simplicity WEAKNESSSTRENGTHS ● Dependability on Locals ● Coordination ● Funds for Association ● Time Management ● Limited Access to ● Low Operating Cost Education ● Customer Satsifaction OPPORTUNITITES THREATS ● Wide range of Publicity ● Fast food ● Catering ● Change in Timings 13 Presented By Amrit, Prasun, Fateh & Padmini
  14. 14. THANK YOU

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