Web 2.0 knowledge management tools

Slide 1: : K now ledge M anagem ent W eb 2.0, S oci et orki , alN w ng and O t herTool oft s he T rade S t G arfel an id H P S ervices C onsuli & I egraton tng nt i A pri 23, 2007 l © 2007 H ew l tP ackard D evel et- opm entC om pany, L .P . The i orm aton cont ned herei i subj nf i ai ns ectt change w ihoutnotce o t i

Slide 2: M y Job : K now l edge M anager There ’s a l edge ! otofpressure bei m ast ng erofal lknow l T estyour edge : know l 2. W ho w as S cot t erson ’s gi f end ? P et rlri 3. W here i R i s chm ond , M i gan ? chi S ource : A m azon .com A pri 23, 2007 2 l

Slide 3: A nsw ers S ource : B arnes & N obl e S ource : W i pedi ki a A pri 23, 2007 3 l

Slide 4: P repari t be a know l ng o edge m anager • P ersonali erest nt s − M usi /sport colectons, event , st i i , t vi c s li s atstcs ri a − R eadi , lst ng t radi st i , pl ng bri ng i eni o o atons ayi dge − aurantfnder, soci / raveldi or, gram m ari R est i alt rect an • Journalst i − P ublshed a hand -pri ed new spaper, report , edied i nt ed t − W rot obscure new s and f s on t bl e act he ackboard − R an a radi st i , broadcastbasket lgam es o aton bal − P ublshed new sl t , i ranet , com pany w ho ’s w ho i et ers nt s lst i • C om put S ci i er entstand M anager − W rot com put program s e er − gned reusabl program s, routnes, operatng D esi e i i system A pri 23, 2007 4 l

Slide 5: W hatIdo as a know l edge m anager • C om m uni or and S t eler cat oryt l − T el ori lst es − ulem ai (nothoaxes, urban l egends, j okes) S end usef l − P ublsh new sl t , artcl , bl , present i , book i et ers i es ogs atons • P ractce know l i edge m anagem ent − A t ri es: C ari , shari , and dari t but ng ng ng − A ctvii : S hare , Innovat , R euse , C olaborat , Learn i tes e l e − R ol : Leader, M anager, P roj ectM anager, A nal , es yst G uru − E xpert i peopl , process, : M alcolm G ladw ell com ponent :n e S ource and technol ogy s • A l 3 T ip p in g Po in t rol l es − C onnect : reach out m eetpeopl , w eave net orks , or e w − M aven : answ er m an , search expert know l , edge m aster − A pri 23, 2007 5 l

Slide 6: edge ? W hy m anage know l 1. P reventredundantef ort f ostyourw ork? D on ’trei ! E verl nventt w heel he A pri 23, 2007 6 l

Slide 7: edge ? W hy m anage know l 2. A voi repeatng pastm i akes d i st • T ravel ratng : “ orri e !” er i H bl • W ho : A T ri dvi M em ber from H arbor S pri , M I pA sor ngs • ace i : Jul , 2006 M y experi ence w ih t s propert t t hi y ook pl n y • M y ratng f t s hot s: 1 outof 5 i or hi eli • hi ocaton agai : no w ay! W oul Ist att s l d ay i n • M y com m ent : T hi i t w orsthot ' ever been i ! s s s he elIve n han f endl , t pl T he cl w as l erk ess t ri y he ace sm eled lke li sour m ik and m ol and t room w as flhy - st ned l d he it ai sheet , di y carpetand a m yst sm el hatw as s rt ery lt di urbi . Idi notf eelsaf here . I as so bad , I st ng d e tw checked outand pai a m uch hi d gher rat ata hot e eldow n . t st he reet A pri 23, 2007 7 l

Slide 8: edge ? W hy m anage know l 3. Take advantage ofw hatothers al ready know System Integrators KM Leaders • Q : H as anyone had experience i pl entng any t m em i ype of docum entaut aton sof w are ? E ssentaly, t s w oul om i t i l hi d be sof w are t t hatw oul hel creat reusabl t pl es d p e e em at rom everyday cont (w ord docs, P D F s, et .) w ih t f ent c t he purpose ofcourse ofreduci t m anualef ortofre - ng he f i hese docum ent . t ng or repettvel recreatng t ypi ii y s • A : S ee ht p ://w w w .exaricom . D ocum entproducton can . t i ven by \"i eli nt lgent questonnai , ent fel t \" be dri i res ry i ds o eed vari es, sel rom a lbrary, f abl ectboierpl e cl l at auses f i et . t produce P D F , M S W ord ediabl docs, et . C heck co te c outsom e oft papers and present i he atons on m y w eb sie t ht p ://w w w .orgs-evol i -know l edge .net. t uton S ource : S I M Leaders C om m uniy K t A pri 23, 2007 8 l

Slide 9: H ow t D o K now l o edge M anagem ent 1. S hare w hatyou have l earned , creat , and proved ed 2. Innovat t be m ore creatve , eo i nventve , and i agi i i i m natve 3. R euse w hatothers have earned , creat , and already l ed proved 4. C olaborat w ih ot l e t hers t t o ake advantage ofw hatt hey know 5. Learn by doi , f hers, ng rom ot and from exi i i orm aton stng nf i A pri 23, 2007 9 l

Slide 10: S hare • orhel – ot A sk f p hers w ilbeneftf l i rom t answ ers he • G i hel – bei t w hie kni ve p ng he t ghti gratf ng s iyi • tForw ard – t P ay i ake i rom H al JoelO sm ent tf ey S ource : W arner B rothers A pri 23, 2007 10 l

Slide 11: S hare : H P users hel each ot out p her • Q ueston : A pr 10, 2007 i − Ihave been get i a tng probl w hen em searchi usi ng ng G oogl . e − W hen Igett resuls he t and clck on one of i them i tredi s m e t rect o another sie and nott t o t sel ed sie . he ect t • A nsw er: A pr 11, 2007 − Y ou have spyw are . U se spyw are rem oval sof w are . t − U pdat t t l est e o he at signat ures bef ore st i scan . artng − Y our probl w ilbe em l sol . ved S ource : H P A pri 23, 2007 11 l

Slide 12: nnovat : basket lst s I e bal at • Long di si vi on • S lde rul i e • C al at cul or • S preadsheet A pri 23, 2007 12 l

Slide 13: R euse : how t i o nverta m at x ri W rie a com put program : or, t er D I E N S I N A (N ,N ),X (N ,N ),I D X (N ),B (N ,N ) M O N R euse som eone el ’s: se 20 I = 1, N DO 10 J = 1, N DO C A LL M A T R I I V E R T (A ,N ,I D X ) XN N B (IJ) = 0.0 , 10 C O N T I U E N 20 C O N T I U E N 30 I = 1, N DO B (II = 1.0 ,) 30 C O N T I U E N C A LL E LG S (A ,N ,I D X ) N 100 I = 1, N -1 DO 90 J = I N +1, DO D O 80 K = 1, N B (I D X (J),K ) = B (I D X (J),K ) -A (I D X (J),I B (I D X (I K ) )* N ), N N N 80 C O N TI U E N 90 C O N T I U E N 100 C O N T I U E N 200 I = 1, N DO X (N ,I = B (I D X (N ),I A (I D X (N ),N ) ) )/ N N • T he i age above , and al 190 J = N -1, 1, -1 DO m l X (J,I = B (I D X (J),I ) ) N n hese sldes, are others i t i D O 180 K = J+1, N X (J,I = X (J,I A (I D X (J),K )*X (K ,I ) )- N ) . reused from t I ernet he nt 180 C O N TI U E N X (J,I = X (J,I A (I D X (J),J) ) )/ N • 190 C O N T I U E N T hi ofhow m uch w ork i nk t 200 C O N T I U E N END e hem . w oul t d ake t creat t o A pri 23, 2007 13 l

Slide 14: C olaborat : B oy S coutC am poree l e • K nott ng yi • Pi oneeri ng • Fi st i re artng • Fi rstai d • O ri eeri ent ng A pri 23, 2007 14 l

Slide 15: Learn • • S t eli oryt lng Li eni st ng • • S ense -m aki R eadi ng ng • • W at ng chi P ractci i ng A pri 23, 2007 15 l

Slide 16: Learn • R em em beri how t do K M ng o − Learn − Share − Reuse − Innovate − Colaborat l e • L S R IC , or… A pri 23, 2007 16 l

Slide 17: S IR C L Share , Innovat , Reuse , Colaborat , Learn e l e Share w hatyou have l earned , creat , and proved ed Innovat t be m ore creatve , i nventve , and i agi i eo i i m natve Reuse w hatot earned , creat , and proved hers have al ready l ed Colaborat w ih ot l e t hers t t o ake advantage ofw hatthey know Learn by doi , f hers, and f ng rom ot rom exi i i orm aton stng nf i A pri 23, 2007 17 l

Slide 18: P ersonalK now l edge M anagem ent • W h o : t contactt ge t and give hel o o p • W h a t: ca n and sh o u ld be done w ih t i orm aton nf i • W h e n : t sh a re i orm aton and w ih w h o m o nf i t • W h e re : t sto re i orm aton so i o nf i tcan be ound , and w here t fin d i f o t • W h y: i orm aton is and ca n b e usef nf i ul • H o w : t fin d i orm aton w hen needed , and o nf i how t u se i o t A pri 23, 2007 18 l

Slide 19: K now l edge M anagem entC om ponents P eopl e P rocess cl assii i fcaton culure & val t ues know ledge hel desk p m ethodol es ogi m et cs & reportng ri i know ledge m anagers goal & m easurem ent s s creaton i m anagem entofchange user surveys i ncentves & rew ards i capt ure soci alnet orks w reuse w orkfow l com m unii tes lessons learned val i uaton t ni rai ng proven practces i soci alnet ork anal s w ysi docum ent i aton colaboraton l i appreci i i atve nqui ry com m uni i catons cont entm anagem ent st eli oryt lng T echnol ogy bl ogs user i erf nt ace wi s ki i ranet nt podcast s team spaces syndi i & aggregaton caton i vi ualm eetng room s rt i soci alsof w are t port s al ext ernalaccess reposiori t es w orkfow applcatons l ii threaded discussions process aut aton om i expertse l i ocators e -learning m et adat & t a ags subscri iptons search engi nes poi s t nt racki ng archi ng vi reportng i A pri 23, 2007 19 l

Slide 20: edge : W hi W eb 2.0 t T estyour know l ch ool hese ? w oul you use f each oft d or S hare 2. P ublsh your i ght i nsi s 3. I orm coleagues abouta nuggetofknow l nf l edge Innovate 5. I prove upon a docum entw ih a group ofcoleagues m t l 6. M eetnew peopl t brai orm and devel new i eo nst op deas R euse 8. F i cooli ages t use i a present i nd m o n aton 9. eaders, and expand upon t Li t t good i nk o he deas ofthoughtl hem C olaborat l e 11. A sk f hel f or p rom others 12. F i a new j nd ob Learn 14. Li en t an i ervi w ih an expert st o nt ew t 15. F i outw hatt consensus posii i on a gi nd he ton s ven t c opi A pri 23, 2007 20 l

Slide 21: W eb 1.0: about 12 years ol – d S earch i t “ ler app“ M s he kil ofK S ource : G oogl e A pri 23, 2007 21 l

Slide 22: W eb 2.0: Threaded D i ons – scussi M S U A dvertsi A ssoci i i ng aton S earch E vents Discussi o n B oard Li ser st v S ource : M S U A dvertsi A ssoci i i ng aton A pri 23, 2007 22 l

Slide 23: W eb 2.0: B l – og D ave P olard : H ow t S ave t W orl l o he d T aggi ng P ersonal K now l edge M anagem ent Bl ogrol l S ource : ht p ://bl .sal .com /0002007/2004/02/26.ht l a 642 m# t ogs on A pri 23, 2007 23 l

Slide 24: W eb 2.0: W i – K M B ooks ki Iadded a lnk t m y w eb sie io t S ource : ht p ://km books.w i spaces.com / t ki A pri 23, 2007 24 l

Slide 25: W eb 2.0: P odcast – H P i ernalK M nt S ource : H P A pri 23, 2007 25 l

Slide 26: W eb 2.0: S oci et orki S ies alN w ng t F acebook M yS pace Li nkedIn A pri 23, 2007 26 l

Slide 27: W eb 2.0: V i ualW orl – S econd Lie rt ds f S ource : ht p ://adcentered .typepad .com / t A pri 23, 2007 27 l

Slide 28: edge : A n sw e rs T estyourknow l S hare P ublsh your i ght - B lo g 2. i nsi s edge - T hre a d e d d iscussio n 3. I orm coleagues abouta nuggetofknow l nf l Innovate I prove upon a docum entw ih a group ofcoleagues - W iki 5. m t l deas - V irtu a l w o rld 6. M eetnew peopl t brai orm and devel new i eo nst op R euse F i cooli ages t use i a present i - S e a rch e ngine 8. nd m o n aton hem - B lo g 9. eaders, and expand upon t Li t t good i nk o he deas ofthoughtl C olaborat l e hers - T h re a d e d d iscussio n 11. A sk f hel f or p rom ot 12. F i a new j - S o cia l n e tw o rking site nd ob Learn 14. Li en t an i ervi w ih an expert- Po d ca st st o nt ew t ven t c - W iki 15. F i outw hatt consensus posii i on a gi nd he ton s opi A pri 23, 2007 28 l

Slide 29: Learni M ore : K M H om e P age ng ht p ://stangarfel .googl epages.com / t id A pri 23, 2007 29 l

Slide 30: Learni M ore : K M B l ng og ht p ://w w w .hp .com /bl /garfel t ogs id S ource : H P A pri 23, 2007 30 l

Slide 31: Learni M ore : A rk G roup R eport ng ht p ://w w w .ark-group .com /hom e /publcaton .asp t ii S ource : A rk G roup A pri 23, 2007 31 l

Slide 32: artY ourK M Journey: St A d va n ce Y o u r K n o w le d ge t T ra n sfo rm Y o u r L ife o S ource : K at G arfel hy id A pri 23, 2007 32 l

Slide 33: acti o : C ont nf st .garfel hp .com an i d@ A pri 23, 2007 33 l