Journal creation tool For UPMC

Slide 2: Journal - Feedback Map “how to journal” cards journaling post-it affnity cards diagramming Journal :UPMC analysis system designer individualized upmc journal upmc what we found out template creation analysis interface interface “how to present a journal” cards

Slide 3: 1. Why Journal? designer ?

Slide 4: Journal Creation Process A Guide to Journaling WHO A Guide to Journaling WHO Journals can be a great tool to gather research Issues to remember when creating a journal: data from just about any type of demographic. • while you can give direction throughout a Before considering using journals though, here journal, all of the power for responses lie on the are some points to consider: participant - you will not be there to elicit more information if you need it. • are you trying to gather research about time- • because journals are based on self-completion, based events? you need to make sure the participant knows • are you trying to get information that could what they have to do, why, and when. be hard to gather through other means (e.g., • as with all studies, journaling can be prone to participants may be shy about speaking to bias, especially if participants know they are people directly about private issues) taking part in an enquiry - e.g., they may try to • do you need information that can’t be structure answers to make them look better to captured simply through words? (e.g., photos, the researchers video, etc) • do you need information that needs the Don’t worry though - this kit will help you move participant to be in different contexts or your journal study in the right direction. Pick up locations? the Instructions card and get started! If so, a journaling study may be right for you. This kit will be helpful in the whole process for creating a journal for research - right from what kinds of questions to ask in the journal, up to how to communicate the results back to different stakeholders. Flip to the back of this card to read about issues in creating a journal... Front Back

Slide 5: Instruction Card Name of the step The Journaling process Step 1 Preparation Illustration of which cards to use Explanation of card use Use the purple preparation cards to get started. Each card will have questions that you want to ask before you start creating a journal. These cards are designed to be an organizational tool - write down goals and answers to questions on the front of the cards so you and your team can keep track of them during the process.

Slide 6: Preparation for Research Lead question(s) to ask WHO Questions to Who do you want to get information ask from? It is important that you consider all possible sources of participants. Many times, thinking about groups related to the one you’re trying to study can be helpful and may provide insight you didn’t previously think of. Example of scenario Example If you’re thinking of doing a study on the interactions between nurses and patients, perhaps other than asking only the nurses and patients about their thoughts, what about the families of the patients? They could also provide information that may not be given by the patients themselves. List of possible examples Possible Health care Professionals demographics Patients Visitors Familes Friends Researchers hospital staff Area for researchers to write on

Slide 7: Preparation Cards what when why where

Slide 8: 2. How will you make the Journal? upmc Journal :UPMC designer

Slide 9: Breakdown of Color Coding System If journaling is needed to look into the things people do in the hospital, ranging activities from surgery to waiting to be checked in. If the desired research is into a specific object used in the hospital. objects If there is a need for change in a place or environment. places Understandings entails values, relationships, and interactions between understandings users, and the larger hospital they represent. Groupings borrowed loosely from Rick Robinson’s AEIOU Heuristics

Slide 10: Front of Card understandings Color-coded and labeled header explaining the group Contextually significant image. the card fits under. What does UPMC mean as a brand? Journaling inquiry question.

Slide 11: Back of Card Cards numbered for integration with journaling interface. 09 Color coding consistent Possible Ask questions like “if this hospital were a person, how would you describe them?” Appropriate Demographics to Techniques: from the other side. Ask users to take pictures of objects that use method for journaling. remind them of UPMC. Ask them to describe the nicest experience they had and the worst experience they had at UPMC. Possible Methods or techniques to find out Appropriate Health care Professionals information in question. Demographics: Patients Visitors Example of use in a A journal for a car successful journal. company asked what gender they associated with their vehicle.

Slide 12: Journal-Creating Program Interface uses card numbers to organize suggestions. Steps in journal creation process. WYSIWYG Journal upmc layout editor. Journal :UPMC

Slide 13: Export and Print Journal Multiple choice questions. Title. Diagram of ward Short answer questions. to be drawn on.

Slide 14: 3. How do you give the journal to participants? Journal :UPMC researcher participant

Slide 15: Cards to teach how to conduct and oversee journaling front of card back of card what? Why it It is important for the par- matters: ticipant to know the ben- efits of having a journal and what to expect. Possible Package (Pen & Journal) Situations/In- centives: Ideas taken into account by UPMC Questions to What is it going to look like? consider: What incentives are there What is the for the participant to have a journal? participant receiving?

Slide 16: front of card back of card who & where? Why it It is important for the jour- matters: nal to reach the participant so that the study can take place. Possible Doctors & Nurses Ways: Staff Members Famiily & Friends Who will Mail & Walk-In deliver the Questions to Are the means through journal to the consider: which the participant can obtain the journal difficult? participant Are the people willing to or where will deliver the journal to the participant? they get it?

Slide 17: front of card back of card how? Why it It is important for people matters: to know the purpose of our study and why they are How will staff participating in it. members, patients, and Possible Methods: Announcements other hospital Word-of-Mouth members Newsletters know about our study? Questions to How are they going to be consider: reached? How we going to inform them?

Slide 18: front of card back of card when? Why it It is important for the jour- matters: nal to reach the participant at the right time. Possible Pre-Treatment Times: During Treatment Post-Treatment Questions to Is it inconvenient for the When will the consider: participant to receive the journal at this time? participant Will the participant be able receive the to use the journal at this journal? time?

Slide 19: 4. But what does it all mean? Journal :UPMC upmc designer

Slide 20: Journal Analysis with Affinity Diagram Completed journal with Journal:UPMC answers on sticky labels Use the sticky labels to create post-its for affinity diagraming Finding directions Language barriers Affinity diagrams work from the data up. Place the post-its on a wall, clustering similar ones together. Create hierarchies of clusters to reveal opportunities for innovation.

Slide 21: Journal Analysis with Affinity Diagram and Computer Assistance Finding upmc directions Input answers into the journal based form Print answers out on sticky labels Places Understandings Activities Objects Understanding Activity Object Place Answers from journal will be Answers from journal will be Answers from journal will be Answers from journal will be printed out here. printed out here. printed out here. printed out here. These can be put on post-its to These can be put on post-its to These can be put on post-its to These can be put on post-its to make affinity diagrams. make affinity diagrams. make affinity diagrams. make affinity diagrams. Question # User # Question # User # Question # User # Question # User # Place Understanding Activity Object Answers from journal will be Answers from journal will be Answers from journal will be Answers from journal will be printed out here. printed out here. printed out here. printed out here. These can be put on post-its to These can be put on post-its to These can be put on post-its to These can be put on post-its to Create affinity make affinity diagrams. make affinity diagrams. make affinity diagrams. make affinity diagrams. Question # User # Question # User # Question # User # Question # User # diagram Understanding Activity Place Object Answers from journal will be Answers from journal will be Answers from journal will be Answers from journal will be printed out here. printed out here. printed out here. printed out here. These can be put on post-its to These can be put on post-its to These can be put on post-its to These can be put on post-its to make affinity diagrams. make affinity diagrams. make affinity diagrams. make affinity diagrams. Question # User # Question # User # Question # User # Question # User # Place Understanding Object Activity Answers from journal will be Answers from journal will be Answers from journal will be Answers from journal will be printed out here. printed out here. printed out here. printed out here. These can be put on post-its to These can be put on post-its to These can be put on post-its to These can be put on post-its to make affinity diagrams. make affinity diagrams. make affinity diagrams. make affinity diagrams. Question # User # Question # User # Question # User # Question # User # Understanding Activity Place Object Answers from journal will be Answers from journal will be Answers from journal will be Answers from journal will be printed out here. printed out here. printed out here. printed out here. These can be put on post-its to These can be put on post-its to These can be put on post-its to These can be put on post-its to make affinity diagrams. make affinity diagrams. make affinity diagrams. make affinity diagrams. Question # User # Question # User # Question # User # Question # User #

Slide 22: Journal Analysis Sticky Labels Answers to Consistent questions from Place coloring codes the journal Understanding Place Answers from journal will be Answers from journal will be printed out here. printed out here. These can be put on post-its to These can be put on post-its to make affinity diagrams. make affinity diagrams. Place Question # User # Question # User # Activity Object Answers from journal will be Answers from journal will be printed out here. printed out here. These can be put on post-its to These can be put on post-its to make affinity diagrams. make affinity diagrams. Question # User # Question # User # Question reference User reference number number

Slide 23: Template Model Generation with Computer Assistance Activity upmc Answers from journal will be printed out here. These can be put on post-its to make affinity diagrams. Question # User # Use the question and user reference numbers on the stickies to generate models using templates

Slide 24: Automatic Analysis upmc Input answers into the journal based form Run Tag Cloud Analysis lost recovery tired helpful food paperwork bedsore cold shoes bedpan nurse pain iv stiches visit bored family flowers bathroom phone vomit sleep pills tests spong-bath doctor bills

Slide 25: 5. How do you communicate the data? researcher population

Slide 26: Communicating Data Front of Card Back of Card Who? (Audience) Why it It’s always a good idea to have a matters: specific audience in mind and cater the information to what they really need. It also affects the presentation of the communication. Possible Health care Professionals Audience Patients groups: Executives Visitors Questions to Who needs what information? Who are you consider: Why are they interested in this information? trying to reach? How can it be used to improve their wellness/practice?

Slide 27: Front of Card Back of Card What? (Content) Why it Different audience groups need different matters: information. Decide what’s relevant to them and think of the most effective way to communicate. Possible Workflows Contents: Advice Stories Summary information Description Questions to Who needs what information? Why? What are you try- consider: Is it easy to understand? What can they get out of it? ing to say? Does it meet their needs? In what order should the information be presented?

Slide 28: Front of Card Back of Card How? (Format) Why it The format you use to communiate the matters: information is a vital factor in reaching the appropriate audience group. Possible Flyer Formats: Newsletter Poster PowerPoint Presentation Weblogs What format is Questions to Who is receiving the information? most effective? consider: Are there visual elements (photographs, models, videos, etc.)? Should there be a way to leave comments or discuss the topics presented? Should it be ubiquitous?

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