Share
Favorite
presentation design design design design design design Favorited (x)
Download
+ Group / Event
More...
Favorited! Add tags?

e.g. tech "palo alto"

Cancel
Edit your favorites

Cancel
Send to your Group / Event

add your message

Cancel

Flash Player 9 (or above) is needed to view slideshows. We have detected that you do not have it on your computer.To install it, go here

Post to Twitter

<div>
                  <span class="slideshow-title" style="font-size:14px;">Innovation in services</span><br />
                  From: <a href="http://www.slideshare.net/whatidiscover" class="slideshow-author">whatidiscover</a>,
                  <span class="ago">4 months ago</span><br /><br />
                  <div class="slideshow-embed"><div style="width:425px;text-align:left" id="__ss_526627"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/whatidiscover/innovation-in-services?type=powerpoint" title="Innovation in services">Innovation in services</a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=innovation-in-services-1216909336237743-8&stripped_title=innovation-in-services" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed src="http://static.slideshare.net/swf/ssplayer2.swf?doc=innovation-in-services-1216909336237743-8&stripped_title=innovation-in-services" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View SlideShare <a style="text-decoration:underline;" href="http://www.slideshare.net/whatidiscover/innovation-in-services?type=powerpoint" title="View Innovation in services on SlideShare">presentation</a> or <a style="text-decoration:underline;" href="http://www.slideshare.net/upload?type=powerpoint">Upload</a> your own. (tags: <a style="text-decoration:underline;" href="http://slideshare.net/tag/peer-insight">peer insight</a> <a style="text-decoration:underline;" href="http://slideshare.net/tag/design">design</a>)</div></div></div><br /><br />
                  <div class="slideshow-description">Innovation in services
<br />Jeneanne Rae
<br />Digital Now 2008
<br />http://www.fusionproductions.com/digitalnow/upload/JeneanneRae.pdf</div><br /><br />
                  <a href="http://www.slideshare.net/whatidiscover/innovation-in-services" class="slideshow-link">SlideShare Link</a>
                </div>

« Prev Comments 1 - 3 of 3 Next »

whatidiscover said 3 months Edit Delete

Thanks for dropping by, Lenze and noriaki.
noriaki said 4 months Edit Delete

Thanks for uploading this interesting one
Lenze said 4 months Edit Delete

Interesting slideshow - Member Phil

Add a comment If you have a SlideShare account, login to comment; otherwise comment as a guest.

Unsubscribe from followup comments

Enter the text in the image

(Cannot see the image? Reload image)

Favorites & Groups

reineprochaine favorited this 1 week ago
spcrump favorited this 1 month ago
aprendizaje.sfss favorited this 2 months ago
geoffnorthcott favorited this 2 months ago
sridharkakarala favorited this 3 months ago Tags: innovation in services

SlideShare is now available on LinkedIn. Add it to your LinkedIn profile.

Innovation in services

From whatidiscover, 4 months ago Add as contact

Innovation in services
Jeneanne Rae
Digital Now 2008
http://www.fusionproductions.com/digitalnow/upload/JeneanneRae.pdf

918 views | 3 comments | 5 favorites | 147 downloads | 0 embeds (Stats)

Groups/Events

Embed in your blog options close

Embed (wordpress.com) Exclude related slideshows Embed in your blog

Become a StickyNote Ninja 72 views

Learning from Toyota 48 views

Methods visualization tool 46 views

The politics of innovation 56 views

Participate to innovate 59 views

LOLA 64 views

All presentations by this author

More Info

This slideshow is Public

Total Views: 918 on Slideshare: 918 from embeds: 0

Flagged as inappropriate Flag as inappropriate

Flag as inappropriate

Select your reason for flagging this slideshow as inappropriate.

If needed, use the feedback form to let us know more details.

Slideshow Transcript

Slide 1: Innovation in Services Defining and Managing Your Member’s Experience Jeneanne Rae Co-founder & President, Peer Insight Digital Now: Association Leadership Conference Orlando, Florida April 25, 2008
Slide 2:Interesting times we live in, eh?
Slide 3: Member Why is Customer experience the most promising place for innovation?
Slide 4:
Slide 5:
Slide 6:
Slide 7:
Slide 8:The Customer Experience Endgame Differentiation Premium Pricing Loyalty Raving Fans
Slide 9: Let’s compare some blue chip companies P&G Unilever

Innovation in services

Categories

Tags

Groups/Events

More Info

Flag as inappropriate

Slideshow Transcript

What's new?