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<div>
                  <span class="slideshow-title" style="font-size:14px;">Innovation in services</span><br />
                  From: <a href="http://www.slideshare.net/whatidiscover" class="slideshow-author">whatidiscover</a>,
                  <span class="ago">4 months ago</span><br /><br />
                  <div class="slideshow-embed"><div style="width:425px;text-align:left" id="__ss_526627"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/whatidiscover/innovation-in-services?type=powerpoint" title="Innovation in services">Innovation in services</a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=innovation-in-services-1216909336237743-8&stripped_title=innovation-in-services" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed src="http://static.slideshare.net/swf/ssplayer2.swf?doc=innovation-in-services-1216909336237743-8&stripped_title=innovation-in-services" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View SlideShare <a style="text-decoration:underline;" href="http://www.slideshare.net/whatidiscover/innovation-in-services?type=powerpoint" title="View Innovation in services on SlideShare">presentation</a> or <a style="text-decoration:underline;" href="http://www.slideshare.net/upload?type=powerpoint">Upload</a> your own. (tags: <a style="text-decoration:underline;" href="http://slideshare.net/tag/peer-insight">peer insight</a> <a style="text-decoration:underline;" href="http://slideshare.net/tag/design">design</a>)</div></div></div><br /><br />
                  <div class="slideshow-description">Innovation in services
<br />Jeneanne Rae
<br />Digital Now 2008
<br />http://www.fusionproductions.com/digitalnow/upload/JeneanneRae.pdf</div><br /><br />
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whatidiscover said 4 months Edit Delete

Thanks for dropping by, Lenze and noriaki.
noriaki said 4 months Edit Delete

Thanks for uploading this interesting one
Lenze said 4 months Edit Delete

Interesting slideshow - Member Phil

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Innovation in services

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Innovation in services
Jeneanne Rae
Digital Now 2008
http://www.fusionproductions.com/digitalnow/upload/JeneanneRae.pdf

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Slide 1: Innovation in Services Defining and Managing Your Member’s Experience Jeneanne Rae Co-founder & President, Peer Insight Digital Now: Association Leadership Conference Orlando, Florida April 25, 2008
Slide 2:Interesting times we live in, eh?
Slide 3: Member Why is Customer experience the most promising place for innovation?
Slide 4:
Slide 5:
Slide 6:
Slide 7:
Slide 8:The Customer Experience Endgame Differentiation Premium Pricing Loyalty Raving Fans
Slide 9: Let’s compare some blue chip companies P&G Unilever

Innovation in services

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