Delivering a branded customer experience

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Delivering a branded customer experience is the only profitable strategy for autonomous profitable growth Utrecht, donderdag 13 december Paul van Schaik, Partner Global CRM Service Line Copyright © 2007 Accenture. All Rights Reserved. Accenture Proprietary and Confidential Information.
Agenda • Challenges for autonomous growth • The impact of Customer Experience on Shareholder value • The Customer Experience approach • Lessons learned • Questions Copyright © 2007 Accenture. All Rights Reserved. Accenture Proprietary and Confidential Information. 2