Slide deleted notice
http://www.slideshare.net/whatidiscover/customer-experience-management

The slide was deleted as SlideShare requested. They have
received a DMCA from Gartner.
You can obtain the slide at Gartner's web site. This makes people
who want to share Gartner's ideas do more work.
Imagine all of us have a retail shop to sell what we think is good
for fellow human race. I display Gartner's product on my window
display. They ask me to take it down.
Imagine Gartner want me to promote them for free, they are
asking me not to display their product. They are saying talking
about the product is better than showing the product.
Ideas on slides are like products. They need to be seen and allow
to test drive to get more sales.