Customer Experience Management
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Customer Experience Management

Customer Experience Management
Ed Thompson and Jim Davies
http://www.gartner.com/it/content/776100/776114/3dec08_customerexperiencewebinar.pdf

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  • 1. Slide deleted notice http://www.slideshare.net/whatidiscover/customer-experience-management
  • 2. The slide was deleted as SlideShare requested. They have received a DMCA from Gartner. You can obtain the slide at Gartner's web site. This makes people who want to share Gartner's ideas do more work. Imagine all of us have a retail shop to sell what we think is good for fellow human race. I display Gartner's product on my window display. They ask me to take it down. Imagine Gartner want me to promote them for free, they are asking me not to display their product. They are saying talking about the product is better than showing the product. Ideas on slides are like products. They need to be seen and allow to test drive to get more sales.