BP Knowledge Management

Slide 1: Knowledge Management… …in pursuit of excellence chris.collison@bp.com geoff.parcell@bp.com

Slide 2: What we’ll cover  An introduction to BP’s knowledge management framework, tools and processes  A practical experiment which we can all participate in  How BP is embedding knowledge management principles into its core processes

Slide 3: A word from our sponsor… “Most activities organisation not “Anyone in the or tasks are who onetime events. Our philosophy is is not directly accountable for fairly simple: should be involved making a profit in creating and distributing Every time we do something again, knowledge that the company can we should do it better than the last use to make a profit.” time.” Sir John Browne CEO, BP

Slide 4: Managing Knowledge? “The idea is not to create an encyclopaedia of everything that everybody knows, but to keep track of people who ‘know the recipe’, and nurture the technology and culture that will get them talking” Arian Ward, Hughes Space & Communications bp Connecting Capturing

Slide 5: Peer Assists: a way to Actions get people talking – in the right way What’s What you know possible? What we What I know both know

Slide 6: BP’s knowledge management framework Learn during Using Using Individuals Knowledge Results Goals Knowledge & Teams Learn Learn after before

Slide 7: Finding solutions to business issues… ? Who knows ! Business Issue ? What is known

Slide 8: BP’s knowledge management framework Captured Knowledge Knowledge in people and networks Learn during Using Using Individuals Knowledge Results Goals Knowledge & Teams Learn Learn after before

Slide 9: After Action Reviews: Learning during Four Simple Questions: • What was supposed to happen? • What actually happened? • Why was there a difference? Col. Ed Guthrie, US Army 15 minute team debrief, • What can you learn from it? conducted in a “rank- free” environment.

Slide 10: Retrospects:  What was the objective of the Learning after doing project?  What did we achieve?  What were the successes? Why? Why? Why?! How can we repeat the success?  What were the disappointments? Why? Why? Why?! Facilitated, forward How can we avoid them in looking team meeting, future? soon after the project has ended  ‘Marks out of 10’

Slide 15: What are the top ten things I need to know? Where can I get more detail? What can I re-use? Who can I talk to? A few Even more Still more More More More Lessons Lessons Lessons Learned

Slide 16: Context and detail – where and when you need it… • • “ • “ • “ • • “ “ “

Slide 17: Recap… Captured Knowledge Knowledge in people and networks Learn during Using Using Individuals Knowledge Results Goals Knowledge & Teams Learn Learn after before

Slide 18: Time for some audience participation!

Slide 19: KM Assessment exercise Score KM Strategy Innovation Organisation Learning Capturing High 5 Performance 4 3 2 Basic 1 Performance

Slide 20:  • KM Strategy……………………………….. ! • Innovation…………………………………..  • Getting the organisation right………….  • Learning before, during and after….….. • Capturing Knowledge………………….

Slide 21: Something to share (KM Strategy)  3rd KM & OL Conference Chris Collison BP ! Something to learn (Innovation)

Slide 22:  • KM Strategy……………………………….. ! • Innovation…………………………………..  • Getting the organisation right………….  • Learning before, during and after….….. • Capturing Knowledge………………….

Slide 24: Plans Measurement & Intervention • Identify gaps • Find and prioritise practices • Assessment tool to close gaps 6 Expectations of • Benchmark • Develop action plans • External challenge Operational Excellence 1. Use the Right People & Processes 2. Cause No Harm to People or Environment 3. Eliminate Unplanned Outages 4. Effectively Prioritise & Execute Planned Work 5. Optimise Production 6. Minimise Costs Delivery Targets • Implement actions • Apply targets • Appoint accountability • Embed in Performance • Share learning Contract

Slide 25: How does it work?  Every business unit benchmarks itself against a set of key “practices” using a common assessment tool  Targets for improvement are agreed by business units, and offers and requests are recorded  Results are collated and analyzed and a “big picture” is created  Through a “dating agency”, business units are brought together to share their strengths  Good practices, tools, offers and requests are made widely available through an intranet “community centre”

Slide 26: 4 4 3 5 2 1 Morale & Motivation Ensure Competency Share, transfer & embed know-how Communicate effectively No level 1 performers Drive Performance improvement No level 5 performers Management of Change Enhance Our Reputation With The Community Get HSE Right Manage Greenhouse Gas Emissions Measure And Manage Production Losses Ensure Reliability Manage Corrosion Plan, Schedule and Resource Prepare And Execute Planned Minimum Maximum Shutdown Optimise Resources Optimise Plant Performance Forecast Production Assure Product Quality Manage Process Consumables Budget Manage Spare Parts And Stores Manage Organisational Effectiveness Manage Contracted (3rd Party) Average Services Manage Energy Efficiency Manage Water Manage Working Capital Manage Opex Budget

Slide 27: The “Stairs” Diagram Manage Corrosion Performance Cooper 5 River High performance Bulwer 4 Feluy High desire Island to improve Lavera Grangemouth 3 Texas City Chemicals Geel Coryton bv Joliet Kwinana 2 Feluy Decatur FPS Netherlands Trinidad Oil 1 Hull Gap between 0 1 2 3 4 current and target

Slide 29: Instant Chat... Hi Chris Hi Geoff! What shift pattern are you working? I’m on C-shift – 12 hours on/off over 4 days? Do you do something similar in Kwinana Refinery?

Slide 30: A shared newspaper...

Slide 31: A living toolbox...

Slide 33: What we covered…  An introduction to BP’s knowledge management framework, tools and processes  A practical experiment which you all participated in  How BP is embedding knowledge management principles into its core processes

Slide 34: Some key messages to leave you with…  Have a common framework and some simple tools  It’s all about getting the right people talking…  You can do knowledge management without calling it knowledge management!  It’s most powerful when you put it all together… To find out more…

Slide 35: 1 2 3 4 5 Ensure Competence Raise Morale Communicate Effectively Share and transfer know-how Getting HSE Right The “River” diagram... Manage Greenhouse Gas Manage Integrity Manage Corrosion Forecast Production Manage Spare Parts Texas City Refinery Manage Working Capital