18. ICT managed Services to support humanitarian actions

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ICT managed Services to support humanitarian actions
presented by: Mr. Paul-Antoine Peignon
Thales

Published in: Technology, Business
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18. ICT managed Services to support humanitarian actions

  1. 1. ICT Managed Services approach Managed Services for Humanitarian for Emergency ICT Thales Communications & Security 11-12 April 2013 – Kista, Sweden
  2. 2. 2 / What you get first: Mobile phones Computers, Desktop VHF Radio Systems Power Generators LAN elements (routers/switches) VSAT Terminals Various equipment and technologies, difficult to operate, maintain, interconnect. Issue is not technology but O&M of various ICT infrastructure Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  3. 3. 3 / What you miss soon: Frequency management Security Coordination Training Service desk Logistics Maintenance of ancillaries Back Office Local admin Support in IT & support Network Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  4. 4. 4 / All you can get with a managed services approach:  A Services Portfolio tailored to the needs  Single point of contact for the end user  A dedicated Service Team  Guaranteed Service Levels adapted to the on Field situation  Guaranteed permanent security (physical and technical)  Global 24x7 presence and capabilities  Cost control The contractor takes full responsibility to provide a set of predefined services, respecting a Service Level Agreement Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  5. 5. 5 / Scope of ICT managed services End-user services Professional services Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  6. 6. 6 / Scope of ICT managed services End-user services Service Engineering Consulting services and preliminary studies Service design Development of new services / features/ evolutions. Professional services Ensuring any change introduced in the system is properly Integration and tested and has no impact on the SLA and system testing performances. Activities to support end users for incidents or service Service Desk requests. Service Performance Monitoring of the SLA, Capacity planning…. Management Real time monitoring of the system, collection and treatment ICT System Monitoring of alarms Activities to maintain the system I noperation. They are guided Maintenance by Level 3 teams (senior expertise) and executed by level 1- support teams. The training can be delivered to end users or Client’s Training administrators Purchasing and ordering spare parts and equipment required Logistics Management to ensure the maintenance of the assets Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  7. 7. 7 / ICT Managed Services How it works: Mission objectives Services Service Levels Service Level Agreement Service Level Management Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  8. 8. 8 / Key value of ICT managed services Service portfolio A cost effective core network • End user services (voice, fax, email, • Redundant and secured WAN Internet) networks, based on SATCOM, DLOS, LL • Network and IT Infrastructure • Tailored design based on COTS • Professional services: operation, • Network Operating Center maintenance, support, training, • Multi-level security networks logistic chain • Network Gateway/Interconnection • Service catalog to facilitate service request Partnership Innovatic contractual Quick deployment, ecosystem approach progressive service raise • Satcom and terrestrial • Open Global Contract • Initial capability operator • Pay-per-use • Scalability • ICT Technology • Transparent billing • Reversibility • Security • Logistic Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  9. 9. 9 / HOW ICT MANAGED SERVICES CAN SUPPORT EMERGENCY AND LONG TERM HUMANITARIAN ACTION ? Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  10. 10. 10 / Managed Service content End-to-end CIS service scope ….  End-user services  Network and IT infrastructure  Ancillaries, logistics …. Based on a complete and coherent product portolio  Service Oriented and Open Architecture  Based on COTS products  Field proven solutions  Flexible and scalable  Interoperable  Conformed with UN security rules Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  11. 11. 11 / Managed Service content Deliver the solution …  Designed, integrated and validated on a reference platform  Delivered and deployed on operational theater  Integrate a Multi modal supply chain … Operate & Maintain  Operation from Level 1 to Level 3  Dedicated and tailored solution for Operation & Maintenance (Help desk, Portal solution, NOC)  Obsolescence management  Guaranteed Services availability tailored to Customer requirements Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  12. 12. 12 / Scenario for a core network deployment Deployment Progressive Service rise Service rise of an initial decom Step 1 Step 2 capability Network Network Party #1 Party #2 Satellite Network Party #3 Decision center NIP NIP Field Field Office Office Regional office Regional office Field Field office Office POP: Point of Presence is a telecom node Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  13. 13. 13 / Product line of Points of Presence for Field Operations Product features  Transmission solutions over DLOS, Leased lines, or VSAT.  Back-up connectivity option  Standard end user ruggedized equipment based on COTS,  VoIP and VTCoIP with optical connectivity or copper with PoE enabled.  Transec (bulk or tunnel encryption) option  WAN acceleration, compression and optimization to cope with constrained bandwidth and satcom delay  Physical integration into suitcases, light cases or containers.  Simplified administration and TRANSPORTABLE maintenance. DEPLOYABLE FIELD Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  14. 14. 14 / CASE STUDY Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  15. 15. 15 / Case study CIS support for NATO in Afghanistan (since 2006) Key Features Build and run the network delivering secure IT services to NATO Global service delivery based on SLA (> 99.8% availability) Multi-level security CIS with integration of legacy NATO CIS services 100s Point-Of-Presence and 1,000s of users in the country Integrated multi-modal supply chain Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  16. 16. 16 / Case study 2006: 2007-2012 2013- Deployment Full Service of an initial Capability decom capability Skynet Syracuse 3 POP POP POP HUB POP POP Anchor POP POP Station Europe POP POP HUB POP 6 Locations, 33 Locations, 2 Regions 5 Regions, <10POP 93 POP Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  17. 17. 17 / Conclusion Managed services approach can help to manage: • Rapid availability of connectivity and IT services in emergency situation • Coordination among various stakeholders • The service transition from emergency short-term situation to established/long term crisis situation • The complete lifecycle of an ICT system: from initial capability, full operational capability up to the service decommissioning • Inadequate means compared to the increasing needs of the end users (situational awareness, GIS, video streaming, conferencing service …) • Complexity of technology and mix of technical solutions Q&A Thales Communications & Security 11-12 April 2013 - Kista, Sweden
  18. 18. 18 / THANK YOU Thibaut Pichard Senior Bid Manager Thales Communications & Security Thibaut.pichard@thalesgroup.com Thales Communications & Security 11-12 April 2013 - Kista, Sweden

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