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  • 1. The environments in which the humanitarian community operate are unique – technologies may work in a developed setting but if not fully function when implemented in the deep-field, the same solution can literally cost lives

Transcript

  • 1. PARTNERING WITH THEHUMANITARIAN COMMUNITY ERICSSON RESPONSE
  • 2. Partnership … an arrangement where parties agree to cooperate to advance their mutual interests…WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 3. What challenges do you face when partnering with the humanitarian community?
  • 4. Challenges• The humanitarian community is eager to have new solutions Reluctance?• Newer solutions often mean more efficient & effective operations Suspicion? So what’s the problem? Unease?WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 5. Overarching Principle Cannot mix commercial agreements with humanitarian partnerships Humanitarian Commercial Partnership Agreement ≠WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 6. Suspicion Companies just looking for ‘foot in the door’? • Bad experiences engaging • Terms of the collaboration with companies. must be well defined. • Not have the same capacity • Must be transparent with to interact with vendors. what engagement seeks to achieve. • Confusion about what is really being offered.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 7. Reliability Developed world ≠ Humanitarian context • If not fully operational in the • Need solutions tailored to deep-field, the same solution humanitarian operating can cost lives. requirements & environments. • Must be solid & guaranteed to work – every time – in the • Be proactive in approaching world’s most hostile & aid organizations, become unforgiving environments. familiar with their needs & assist in training.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 8. Timing Preparedness is key • Emergencies are NOT the • Preparedness is the life & time to be tweaking blood of emergency response solutions. management. • Difficult to receive donations • Between disasters, work in emergencies – efforts together to prepare for the dedicated to response next. operations.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 9. Cost Time is money • Cost of collaborating often • Be clear from beginning underestimated – establishing where the partnership is partnerships involves being taken. significant investment. • Help humanitarian • Recognise that the more time organizations to identify, invested, the more successful define, interpret needs. it may be. • Difficulties defining & structuring needs.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 10. Regulations Restrictive procurement rules • Strict regulations ensure • Should be no expectation to impartial, transparent purchase, no commercial procurement of goods & competition between services. vendors. • Culture clash between private • Each has a different modality & humanitarian sectors. for business & each needs to understand the other.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 11. Procurement Process Send outDevelop scope Receive Conduct Select invitation of work proposals evaluation Vendor to tender • Financial • Technical • Meet with suppliers • Financial • Technical • Purchase Order • Purchase Request • Internal Budget CodeEstablish clear rules framing the agreement to ensure partners stay within theborders of what they can & cannot do.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 12. SUCCESSFUL PARTNERSHIPS ERICSSON RESPONSE
  • 13. COMMERCIAL +HUMANITIARIAN
  • 14. Ericsson Response• Non-profit activity of Ericsson• Engages employees in volunteer work with no commercial objective• Collaborating with ETC to design & develop solutions• Provide expert, professional, quick- deploy surge capacity
  • 15. Ericsson Response• Ericsson works closely with ETC to develop solutions - Identify requirements - Deploy to steady-state operations to test - Conduct first implementation together• Equipment & services provided at no cost to the humanitarian communityWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 16. GOVERNMENT +HUMANITIARIAN
  • 17. emergency.lu• Started as a public-private partnership: - Directorate for Development Cooperation of Luxembourg Ministry of Foreign Affairs - Private companies: HITEC Luxembourg, SES TechCom & Luxembourg Air Ambulance.• Partnership with consortium through single focal point – emergency.lu
  • 18. emergency.lu• Coordinated by the Government - Approached private sector within the country - Went together to humanitarian organizations - Identified needs in the field• Utilising private sector know-how within the country to support humanitarian missions• Developing solutions tailored to mutually-identified needsWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 19. WAY FORWARD ERICSSON RESPONSE
  • 20. Attitude Shift Partnering involves GIVING not just taking • Not just looking for new • Genuine desire to support market. humanitarian operations. • Develop partnerships with • Technical exchange: if it real exchange. works in a humanitarian context, it will work anywhere. • Partnership is an evolving concept, not just pure financial assistance. • Seek opportunities to train & exercise with responders.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 21. Preparedness Establish clear relationships & responsibilities + Preposition stock + Train responders =Faster humanitarian responseWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 22. Next Steps• Expand partner involvement & participation• Share technology & innovate together• Enhance solutions & new services• Collaborate for preparedness & emergency response The more each partner understands the other, the stronger the partnership can be.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  • 23. PARTNERING WITH THE HUMANITARIAN COMMUNITYMarianne Donven, Direction for Development Cooperation, Government of LuxembourgMarkus Kuchler, Programme Director, Ericsson ResponseMartin Kristensson, IT Emergency Coordinator, United Nations World Food Programme (WFP) ERICSSON RESPONSE