Some vision • In their personal lives, people are working together and sharing information in radically different ways using the Internet. Social networking websites such as Facebook, YouTube and Twitter, collaborative knowledge websites such as Wikipedia, and interactive communications such as Skype and MSN Messenger, are giving people very engaging ways to share experiences, communicate better and learn faster. • We have an opportunity to do give our staff the same tools and experiences, to help them do their jobs better and help them feel connected to the wider internal community.
Understand your business• What are your organisational strategic goals?• What systems, tools and processes will support these? – Sometimes this is hard because you don’t know what you don’t know• Have your staff changed? Older/younger/fewer?• Do you need to work more with partners/ customers/ suppliers• Do you staff need to work from anywhere
What is a social intranet? What am I doing?
Philosophy• Recognise business is made up of people, with interests, activities and interactions• Delivering human-friendly solutions that match how people work in real life• Supporting two-way dialogue and interaction• Cross-organisational communication and collaboration• Enabling staff to be active participants and owners on intranets, and not just passive consumers• Drawing on network effects within organisations, recognising that groups can do more than individuals• Enriching traditional business and internet activities with a social layer
Including social features• Commenting on news• Voting or rating of content• Richer staff directories that help staff connect to each other• Microblogging• Team and business unit collaboration spaces These all supplement traditional news and content centred intranets
Completely social intranet• Centred on collaboration not publishing• Staff can edit many areas of the site• Collaboration tools and social features• Making the social spaces the primary ‘work place’• Give visibility with ‘activity streams’ on the homepage These intranets are the ‘Place to work’ for staff
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Adding Enterprise Content• SP2010 is about content, docs, wikis, discussions… – By default none of this appears in the activity feeds• Extend the feed to include the ECM types – They add the business related value – Show the user what is going on in the organisation• Extend the visual elements to be more engaging – Bring items to life – Give them functionality – Maintain the OOB function
Enterprise Content New colleague New colleague Discussion Discussion Discussion reply Discussion reply Wiki or Enterprise Wiki page Wiki or Enterprise Wiki page Announcement Announcement
Enterprise Content Blog post Blog post Blog comment Blog comment Picture or Image Picture or Image
Enterprise Content Media Audio Audio Video Video
Facebook style likes and comments • Items in a user’s news feed can be “liked” and commented on, just like on Facebook.
Enhanced profile noteboard
Enhanced content noteboard
New social controls
When being colleagues isn’t enough • SharePoint activity is only colleague based by default • What happens when you think a team produce some great content? – Follow them all? – What happens if a new person joins the team and you don’t realise? – Or a person creates too many things not from that team in their other roles?
Subscriptions• By site • By list
Subscriptions • Told why you’re seeing an item • You can unsubscribe from the menu
Corporate communications• Adopt the News industry approach – Get your readers to contribute – Embellish their stories• Eliminate global emails or paper based broadcasts• Make more use of rich media such as: – Video – Podcasting – Twitter integration• Analytics drive content styles – Understand your readership
Checkout from Tesco case study
Adoption• Capture the hearts and minds of your organisation• Two key components – Communications – how you get the message across – Training – how people learn to use the platform
Building your adoption plan• It makes you think• It gives you something to hand around• It involves other people
Communications• Engage with your internal marketing and communications teams early in the project• Make your communications strategy persistent• Use existing communication channels• Get executive sponsorship• Tailor messages to each target audience
Training• Needs to be focused on what the user needs• Key elements delivered just before use• On-going top-up sessions• Self help
Performance at scale • Gathering Activity at scale – How many changes are expected – Does this fit with the planning • Security trimming – Complexity – Performance • Configuration – Configure each gathering per location
Governance• To steer not control• Social is about freedom – Within guidelines – The light touch approach – You already guide employees with HR Policies• Focus on business value – Control the key knowledge – Invest in information management
Devices• Planning for devices – What types – Security considerations – Expected use cases• Implementing for devices – Dedicated ‘apps’ – Web based• Tools for the job – Use the right tool for the right job
Recession Proof Goals Reduce Motivate Provide Cost Staff Efficiencies Optimise IT Attractive Smarter assets tools for staff working Remove Work from Faster legacy systems home collaboration and support Automated Green & Reduce travel business paperless processes
Legacy• Business projects leave legacy – Plan for the project – Plan for the following 6 months – Plan for the next 12 months – Plan for 3 years time – Plan for 5 years time• Remember why you started this project – Support your business plans with technology
Thanks for listening Wes Hackett Solutions Architect firstname.lastname@example.org @weshackett