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Slide deck from the European SharePoint Best Practices Conference 2011

Slide deck from the European SharePoint Best Practices Conference 2011

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  • Welcome people
  • Wes is a Solutions Architect For UK Based Gold Partner Content and CodeFollow my blog at http://weshackett.comFollow me on Twitter @weshackettFounding member of the Community Kit for SharePoint: Development Tools Edition (CKS:Dev)I’m architect on Tesco project
  • Introduction to who Tesco areWhat is being used before the projectThe projectChallenges
  • Grocery, bank, mobile phone, online shopping and moreSecond largest employer in UK after NHSBased in UK operate in 14 countriesSecond largest retailer by profits in the world50,000 head office staff
  • Working togetherSharing informationChanging the ways we work togetherCollaborateShare experiencesHelp do their jobs betterFeel connected to wider Tesco community
  • Important as these set the bar of user expectationsFacebook being used to share design imagesWordPress for bloggingTwitter for social updatesLinkedIn for professional networking based on expertiseFlickr for photos
  • Hub is the SharePoint 2010 solution for TescoPeople asked for a homepage they ownedInformation relevant to themSpaces to work together
  • Explain each ‘traditional way’ what it givesAfter the big XExplain why each wasn’t right for TescoThe old way of thinking about an intranet as an electronic version of the company hierarchy was discardedThe corporate news focused homepage suffered from lack of change and gave the impression of wasted information.SharePoint 2007 had many of the required functions but were commonly used to build the traditional intranetSharePoint 2010 brings even more toys to the party and we can use them to drive the change in intranet designWhy not a traditional intranet?This slide needs to sell the idea of person centricGives ownership and customisation to a userThey get the context they want to work inConnecting peopleBloggingTwo people connecting that read about each others workThe smokers/beer club ideaWhat are you working on? Oh really so and so is working on something like that, why not talk to him
  • So how do you approach the new person centric thinking?You put the user firstThis give the user a customised space to call their own and therefore gives them ownershipYou then add the profileTeam sites and community sites give the collaboration spacesThe information sitesProvide a more consumed type of informationExtranet and internet to collaborate with a user base wider than TescoSearch, IM, video and desktop sharing backbone across everythingVisually the platform is tied together by the global header
  • Talk about default stateIt isn’t enough and whySo first was to put the activity feed on itPeople think custom MySite is impossible, it’s not
  • Explain each oneBirthdayJob titleNew colleagueStatus updateInterests updateSkills updateAsk me about update
  • Explain eachTaggingRatingNote board
  • Explain why this isn’t enoughDoesn’t make you want to go there on its ownThere are some who don’t think SP2010 social is ready, one blog of noteAfter a day POC we decided it was more than adequate
  • Explain eachAnnouncementDiscussionDiscussion replyWikiBlogComment
  • Explain each
  • Extended with ECM in a supported wayWhy didn’t it give a user everything? Visuals not up to FaceBooketcIntroduce the Super User InterfaceDoes this while allowing OOB to still function
  • Explain each typeNew colleagueDiscussionReplyWikiAnnouncement
  • ExplainBlog postCommentPicture
  • ExplainAudioVideo
  • Homepage:Default layout is focused on three conceptsLeft is the people connectionCentral is the what’s going onRight is newsActivity feed extensions are bringing in more than just social and profile updatesECM dataImproved representation more FaceBook and LinkedIn likeExtended further with a custom service application to provide subscription as well as colleague activityColleague suggestionsSuggests new non-colleagues who share skills, interests and job rolesColleaguesLists you colleagues and allows a quick search for peopleHub tipsIn place tutorial tips that link to more in depth articles in the help centreCheckout newsBrings the latest corporate communications to the pageTesco News and newsRSS based news feeds
  • Blog rollShows the blogs being published across the hubWeatherShare priceI need to shortcuts
  • Gathering at scaleFirst iteration was queried by site collectionToo slowSecond iteration Change log basedSecurity trimmingComplexityPerformanceConfigurationConfigure each gathering per location
  • SharePoint activity is only colleague based by defaultWhat happens when you think a team produce some great content?Follow them all?What happens if a new person joins the team and you don’t realise?Or a person creates too many things not from that team in their other roles?
  • Subscribe by siteSubscribe by listBacked by custom service application
  • Describe the UI
  • Personal profile:Standard OOB profile and pageBrings:SkillsPast projectsInterestsContact detailsBioOrg chartsThese are things which we not available in a consumable way anywhere easily accessible in Tesco until Hub
  • My Teams:This is the key to bringing all the areas of the site the user is in contact with togetherIt lists all the team and community sites the user has contribute rights tooLists the 1st level sub sites as wellWill remember your expansionTechnicallyBacked by a custom SPDatabase with services and application pageReasons for performance and scale of 50,000 users preferences
  • Site Directory:SharePoint 2007 shipped with a site directory featureSharePoint 2010 no longer has this featureWith no hierarchy to the platform it is even more important that some kind of site listing is providedWe tried the publically available options, for example the MS Consulting Services Site Directory 2010 available on CodePlex.We found that none of these offerings provided a performant way of maintaining the site directory informationWe instead implemented more of an event driven mechanism that forces site owners to complete the site directory information on site creation.Then a scheduled job maintains the list, removing old sites and ensuring all required information remains relevantGreat additional feature was that we enforce an ‘about us’ page based on this information in every site.
  • Checkout:Checkout is the internal communications siteLinked from the global bannerHas it’s own visual identity which differentiates it as an area of interest for a userBusiness change requirements around moving away from comms driven intranet into a collaborative way of workingIt contains:Group newsCommunity newsBlogs and interviews with the Executive team such as Philip Clarke CEO of TescoNews from Checkout is delivered to the user homepage as new articles are publishedContains sales board for UK based users to buy and sell stuffTechnically It’s based on a custom publishing site
  • Challenges:CulturalOpen readership to stop silos of knowledge was resisted as users felt no need to let other departments see their informationMoving from being document centric to using more of the SharePoint feature setsEmail as well, docs starting to be uploaded versus emailedNot a file share, the mind-set shift of not just another doc shareThe open nature of the team sites for readers yet still secure for the contribution within a teamAdoption from those users not already engaged with things like FaceBook and LinkedInTechnicalInfrastructure requirements to support making the MySite centric solutionPage load times for MySite homepages as caching becomes harder as it’s not the same page per personCache strategies were very important to make sure that performance versus stale data was consideredUpgrade paths for solutions being rolled out to the MySites, especially web partsPre-creation of MySite prior to launches
  • Future Plans:Twitter integrationActivity feed likes and commentsCisco MXE for seamless video conversions and media streaming servicesFAST for SharePoint to bring in the office file previewing, search driven dash boarding and advanced indexing configurationsBusiness portalsSurfacing LOB systems into dashboards to feel part of HubSupplier and partner collaboration
  • Summary:Tesco have a person centric intranet utilising social and ECM features to connect peopleFocused on improving their workloads and giving them a sense of ownership


  • 1. Putting you at the centre of Tesco
    Wes Hackett
  • 2. About Wes Hackett
    Solutions Architect at Content and Code
    Twitter: @weshackett
    CKS:Dev team member
  • 3. What we’ll cover
    Introduction to Tesco
    What Tesco people asked for
    How we used SharePoint to put the user at the centre of Tesco
    What the future holds
  • 4.
  • 5. Vision
    In their personal lives, people are working together and sharing informationin radically different ways using the Internet. Social networking websites such as Facebook, YouTube and Twitter, collaborativeknowledge websites such as Wikipedia, and interactivecommunications such as Skype and MSN Messenger, are giving people very engagingways to share experiences, communicate better and learn faster.
    We have an opportunity to do give our staff the same tools and experiences, to help them do their jobs better and help them feel connected to the wider Tesco community.
  • 6. What are people using?
  • 7. Hub
    Bringing it all together to build the Hub
  • 8. Solution
    • Traditional company hierarchy?
    • 9. Corporate news focused homepage?
    • 10. Locked down homepage?
    • 11. With SharePoint we have the building blocks…. We just need to change the way we use them
    • 12. There is no homepage… the MySiteis the homepage so everyone's is different
  • everyone
    All sewn together with search, instant messaging, desktop sharing, conferencing facilities and more...
    My Site
    My Profile
    Tesco Academy
    Community websites - a collaborative workspace for people within a certain discipline, with shared skills or interests. Helping to improve knowledge, best practice and drive innovation
    Pay & Benefits
    Corporate Sites
    Search, Instant Messaging, Desktop Sharing, Desktop Web/Video Conferencing
    My Sites - A homepage that is tailored to my individual needs
    think iGoogle for Tesco.
    My Profile - viewable by all, that will help others connect to me. Think Facebook or LinkedIn for Tesco.
    Teamsites - websites that provide a workspace for a team to collaborate, share knowledge and make better decisions.
    Think of docshare, Wikipedia, YouTube and Forums all rolled into one place that is specific to your team.
    corporate website - that provides Tesco-wide news and information, with newsfeeds, videos, executive interviews and interactive content that keeps me engaged.
    Extranet & Internet - access the websites and tools seamlessly without additional user-ids and passwords
    Community Sites
  • 13. Making the MySite your homepage
  • 14. Activity Feed Profile Events
    Job title change
    New colleague
    Status message
    Interests update
    Skills update
    Ask me about update
  • 15. Tagging
    Activity Feed Social Events
    Note board post
  • 16. Adding Enterprise Content
    SP2010 is about content, docs, wikis, discussions…
    By default none of this appears in the activity feeds
    We extended the feed to include the ECM types
    They add the business related value
    Show the user what is going on in the organisation
  • 17. Enterprise Content
    Discussion reply
    Wiki or Enterprise Wiki page
    Blog post
    Blog comment
  • 18. Enterprise Content Media
    Picture or Image
  • 19. Ok more data?
    So with social tags, profile and ECM content was the feed engaging?
    No… not really
    Extend the visual elements to be more engaging
    Bring items to life
    Give them functionality
    Maintain the OOB function
  • 20. Super User Interface
    New colleague
    Discussion reply
    New colleague
    Wiki or Enterprise Wiki page
    New colleague
    Discussion reply
    Wiki or Enterprise Wiki page
  • 21. Super User Interface
    Picture or Image
    Blog post
    Blog comment
    Blog post
    Blog comment
    Picture or Image
  • 22. Super User Interface
  • 23. Homepage
  • 24. Homepage continued
  • 25. Performance at scale
    Gathering at scale
    First iteration was queried by site collection
    Too slow
    Second iteration
    Change log based
    Security trimming
    Configure each gathering per location
  • 26. When being colleagues isn’t enough
    SharePoint activity is only colleague based by default
    What happens when you think a team produce some great content?
    Follow them all?
    What happens if a new person joins the team and you don’t realise?
    Or a person creates too many things not from that team in their other roles?
  • 27. By site
    By list
  • 28. Subscriptions
    Told why you’re seeing an item
    You can unsubscribe from the menu
  • 29. Personal profile
  • 30. My Teams
  • 31. Site directory
  • 32. Checkout
  • 33. Challenges
    Cultural challenges
    Open readership
    Non doc centric
    Not a file share
    Open yet secure
    Adoption for those not using social sites on web
    Technical at scale
    OOB SharePoint
    Person centric architecture
    Custom development
    Social features and ECM
    IT stuff like Database quotas, backups, etc.
  • 34. Future plans
    Twitter integration
    Integrated video with Cisco Media Experience Engine
    FAST for SharePoint to improve the search capability
    Business portals, surfacing various LOB
    External supplier/partner collaboration
    New activity feed features such as likes and comments
  • 35. Summary
    Person centric solution
    Focus on improving the end user’s workload
    Bringing them information of relevance from across Tesco
    Building connections between people and teams
    Opening up information sharing
    Allowing full customisation means a user decides what is important to them
  • 36. Thank you for attending
  • 37. COM601