Improving the Patient Experience for
Total Joint Replacements
Americans had total hip or knee
replacement surgery in 20091
Demand for primary knee arthroplasties
is projected to grow to 3.48m procedures2
The Problems Facing Ortho Procedures
Patients Want Online
Access with their Doctor5
For Medicare fiscal year 2012, the national average payment for
total hip and total knee replacement is $11,750 (MS-DRG 470) when
the procedure has no complications or associated comorbidities.4
Would you use a secure
online tool that would make it easier
to communicate with your doctor/
nursing staff, make appointments, get
One hospital cited that the printing of patient education
books and other materials at $22.50 per piece for 500
patients was costing them $11,250 per year.
lab results, and allow you to pay bills?
In 2012, 88% of orthopedic surgeons
reported that they spent less than
20 minutes during each patient visit.3
The Solution: Patient Guidance Systems
Giving patients direct, 24-hour self-service
access to the tools and information they need
can reduce costs associated with support activities.
2. Kurtz S, Ong K, Lau E, Mowat F, Halpern M. Projections of primary and revision hip and knee arthroplasty in the United States from 2005 to 2030. J Bone Joint Surg Am. 2007;89:780-785.
5. Intuit Health Survey by Decipher Research, January 2011
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