Informal presentation(consulting firm)
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Informal presentation(consulting firm)

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  • wendy
  • wendy
  • wendy
  • ruby
  • ruby
  • Impacts on frontline staff: the sudden changes in structure, suddenly need to work with new people from ‘Perfect’, no company orientation for the new staff Impacts on company policies: Old policies might not work now when new staff joined the existing teams e.g. Review systems -> staff complaint of being unfair, no uniform standards for the review system; in the past, team managers only need to focus on dealing with problems in operations of work but not solving disputes among staff in the team -> now, does not feel responsible for playing a role in resolving conflicts between Perfect staff and Yummy staff
  • ruby
  • ivy
  • ivy
  • ivy
  • ivy
  • ivy
  • wendy
  • wendy
  • wendy

Informal presentation(consulting firm) Informal presentation(consulting firm) Presentation Transcript

  • Yummy Fast Food
  • AgendaAboutYummyProblems &NeedsBusinessOpportunitiesProgress &PossibleDifficulties
  • ABOUT Yummy Fast Food Ltd• worlds largest Chinese quick servicerestaurant group established in 1998• more than 75 self-service fast foodrestaurants• known for quality food and services• one of the top 10 Best in CorporateManagement in Hong Kong
  • PROBLEMS & NEEDS ANALYSISFor Yummy Fast Food Ltd.
  • Acquisition of Perfect Catering1• ‘Perfect’ staff brings in new workingculture• ‘Perfect’ and ‘Yummy’ got differentcultures2• Changes to company structures only• Ignore needs of new comers for adaption3• Great impacts on morale, performance +relationships among new and old staff
  • Acquisitionof ‘PerfectCatering’ImpactsonFrontlineStaffImpactsonCompanyPolicies
  • 1. Impacts on FrontlineStaff:- Do not get along- No trust, no bonding2. Impacts on CompanyPolicies:- No uniform standards forreview system- Senior/Team managershas new responsibilitiesafter the acquisition1. To be reminded of the‘Corporate Vision’2. Social bonding betweentwo parties3. Attitude change for bothparties4. Changes to old systems:- fairer review system- training for senior/teammanagers to motivate teammembersProblems Needs
  • BUSINESS OPPORTUNITIESFor Yummy Fast Food Ltd.
  • • Able to leadand motivatetheir teams towork for thecommon good• Strategies forteam-buildingandleadership• Did little aboutdisputes &fostercooperationamongcolleagues• Lack ofshared vision& synergy• ManagersTarget ProblemEffectContentProgram 1Leadership and Team-Building ForManagers
  • • Being acompetentperformanceappraiser• Professionaldevelopmentfor anappraisalsystem withethics &• No uniformstandards forreview system• ManagersTarget ProblemEffectContentProgram 2Manager As Appraiser
  • • Equipped withcommunicationand inter-personal skillsfor goalachieving• Work oncollaboration,team andmotivation• Different workstyles• Different viewsof operations• All staffincludingmanagersTarget ProblemEffectContentProgram 3How to Win Friendship in Workplace
  • • Tangible gains: course fee ~$163,000• Intangible gains: programevaluation, reputation etc.Estimation• Short-term opportunity: program forstaff• Long-term opportunity: program formanagersEvaluation• Propose up-to-date trainingprograms for managers• Keep track of Yummy’s satisfactionlevelSuggestion
  • ProjectPhase 1 (ontarget):Define BusinessContext &Strategic Need Phase 2 (ontarget):Frame theIssues &ConcernsPhase 3 (currentstage):Gather and analyzedataPhase 4:Design necessarychangesPhase 5:Implement andmobilizePhase 6:Assessment& Follow up
  • Progress summaryPhase 1 & 2:reviewed information given by the clientsPhase 3:Enquired for more company informationdetailsConducted field observations and surveysExit interview with employee
  • Possible difficulties• Difficulties in assess to data (internal andexternal)• Anxious employees• Unanticipated threats• Unsuitability of design details• Low involvement of the client• behind schedule