WHITE PAPER 
ENTERPRISE PORTALS: 
DESIGNING FOR BUSINESS RATHER THAN 
PRODUCT FEATURE - JUNE 2013
BUSINESS 
TECHNOLOGY 
INNOVATION 
WHITE PAPER - PORTALS FOR BUSINESS // PAGE 1 OF 5 
OVERVIEW 
Agile is a cloud technology...
BUSINESS 
TECHNOLOGY 
INNOVATION 
VALUE PILLARS 
Enterprise portals help achieve business value through: 
- Streamlining P...
BUSINESS 
TECHNOLOGY 
INNOVATION 
ASSESS YOUR MATURITY 
How digital minded is your organisation? Be sure to understand pha...
BUSINESS 
TECHNOLOGY 
INNOVATION 
MANAGE ENVIRONMENT 
- Keep governance rules simple to understand 
- Align with existing ...
BUSINESS 
TECHNOLOGY 
INNOVATION 
MORE INFORMATION? 
We provide innovative IT solutions 
to business challenges. The new 
...
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Enterprise portal value considerations

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An enterprise portal best practice document - aimed at business rather than IT professionals.

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Transcript of "Enterprise portal value considerations"

  1. 1. WHITE PAPER ENTERPRISE PORTALS: DESIGNING FOR BUSINESS RATHER THAN PRODUCT FEATURE - JUNE 2013
  2. 2. BUSINESS TECHNOLOGY INNOVATION WHITE PAPER - PORTALS FOR BUSINESS // PAGE 1 OF 5 OVERVIEW Agile is a cloud technology consultancy that provides design and implementation services for cloud technologies. This deck provides considerations in terms of: - How to design and govern an enterprise portal from a business rather than technology perspective - What the key value pillars are - Some UX and design recommendations
  3. 3. BUSINESS TECHNOLOGY INNOVATION VALUE PILLARS Enterprise portals help achieve business value through: - Streamlining Processes - Improve decision making * - Build and retain intellectual capital - Increase employee engagement - Open Communication - Unlock Innovation * Typically when used in conjunction with business intelligence or decision support solution ALIGN BUSINESS OBJECTIVES Understand your business objectives and ensure you: - Align portal initiative with your business (unit) strategy - Determine the value drivers e.g. Improve efficiency, reduce head count - Understand the behaviours that you are attempting to drive LINK OBJECTIVES WITH USER When designing portal, end users are the ones that will drive the value, be sure to: - Understand What is in it for them? WIFT? - Include desired behaviours in their performance review - Link portal to your corporate culture - Make it intuitive (get design help, don’t leave this to the techies) WHITE PAPER - PORTALS FOR BUSINESS // PAGE 2 OF 5
  4. 4. BUSINESS TECHNOLOGY INNOVATION ASSESS YOUR MATURITY How digital minded is your organisation? Be sure to understand phase your implementations to gradually introduce more functionality. Stage 1 Stage 1 Stage 1 Stage 1 Stage 1 Stage 1 Communication & Information Sharing Intranets High Low Low Information Usage High Busines Value Self-Service Intranets Collaboration - Driven Intranets Enterprise Information Portals Digital Dashboard The Consolidated Workplace Interface CHANGE RULES FOR TOOLS CONTENT MANAGEMENT COLLABORATION Formal Content (Records and Docs) Web Content (Intranet, Newsletters) Wikis, Blogs Micro messaging, team tools Communities of Practice Ideation Platform Work Groups Informal Networks Less control / rules User Owned Clear Owners Formal Management WHITE PAPER - PORTALS FOR BUSINESS // PAGE 3 OF 5
  5. 5. BUSINESS TECHNOLOGY INNOVATION MANAGE ENVIRONMENT - Keep governance rules simple to understand - Align with existing frameworks, portals do not work in isolation - Develop handbook for collaboration - Provide coaching for key influencers DESIGN RECOMMENDATION - Make actionable - ensure designs are created that provide actionable paths - Make process oriented - craft solution along the logical process steps rather than down functional silos - Remove alternative practices - make portal solution part of the process. - Align business and individual goals - Portals succeed when business goals are related to individual objectives - Start simple to build confidence - look at interaction frequency and develop elegant interfaces - Facilitate rather than control, adoption is key driver in deriving value from portal assets - Organise - develop a simple governance framework upfront LINK OBJECTIVES WITH USER - Ensure clear achievable business objectives are defined - Make portal useful, relevant and viable - Inculcate in work practices - Measure impact - Appoint a user experience custodian WHITE PAPER - PORTALS FOR BUSINESS // PAGE 4 OF 5
  6. 6. BUSINESS TECHNOLOGY INNOVATION MORE INFORMATION? We provide innovative IT solutions to business challenges. The new economy demands faster, more agile capabilities, whilst ensuring that every rand spent has a return on its investment. CONTACT US For more information about what we do please contact us via any of the following channels: Telephone: +27.21.808.1805 Email: warrene@agile.co.za www.agile.co.za WHITE PAPER - PORTALS FOR BUSINESS // PAGE 5 OF 5

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