Dirk De Wachter - how to feel more at home even in hospital
How to feel more at home even in a hospital Dirk De Wachter - CIO AZ Sint-Blasius Dendermonde S
How to feel more at home even in a hospitalS During a present-day hospital stay patients expect individualized treatment and higher standards of comfort like in their homes. Today, a multifunctional bedside terminal is available that offers TV, internet based entertainment and social communication tools, but also bears a part in the patient‟s care plan by integrating a nurse call system, hotel services and secure electronic patient record access for all caregivers as well as the patient himself.
AZSint-BlasiusDendermondeMedium sized regional hospital with 441 beds on 2 campiAbout 1200 collaborators+16.000 in-patient admissions+60.000 unique patients/yr
Present-day hospital stayS Shorter stays, more day hospitalS Articulate, interested patientsS Demand for quality and patient safety and high standards of careS From paper files to integrated electronic patient recordsS Demand for higher levels of comfort patient satisfaction is important for hospital management
The patientenvironmentFrom the large Spartanwards, common up to themid-20th century, patientrooms have evolved intohigh tech zones withcontemporary comfortthat respect patient‟sprivacy and the fulfillmentof his personal desires.
Mock Patient Room of the Future – Princeton, New Jersey USA
Patient needsCare needsComfortTo relax the patient during difficult or long diagnostic examinations Ambient Experience Radiology suiteTo “comfort” the patient and soothe his painTo increase quality of life
It‟s the right time to introduceS Bedside terminals were hot in the beginning of the „90s of last century, yet didn‟t gain much momentum: expensive, cumbersome to use, lack of suitable medical information systems, resistance to change, …S Information technology has entered the daily life through social (inter)net, smart phones, e-readers and GPS.S User-friendly hardware is quickly becoming affordable: S touch screens, S voice commands, S smart card technology S digital TV and radio, S WiFi networking
Multi User – Multi Purpose S Nurses and Physicians – Cultural change S Point of care information system: = gateway S for bedside data entry S to consult the EPD S Communication system with the patient S Tool in the workflow of processesS Patients and their family S Use appriopriately S The “live” generation S Together with WOWs, tablets, PCs
Health Information Technology to improve health careS Key to improve efficiency and reduce costs of health careS Introduce to improve quality and patient safety S working procedures should be adapted in the ward and physicians‟ officesS It is only a tool and nothing more than a tool! S Be careful to introduce solely where it increases value.
ServicesEntertainment Hotel services• TV & Radio• Internet • Meals and Diet• Films • Shop & Billing• Games • Facility ServicesCommunications e Care• Digital phone • Patient net• Internet / Email• Social websites • EPD• Nurse call • Instruction videos • Mental therapy Affordable?
Packet TV by TelenetS Open StandardsS Regular IP Multicast network, redundancy possibleS No settopboxS Digital television: quality like at home S MPEG encoded television and radio