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IMPROVING UX
THROUGH
USABILITYTESTING
Krista Godfrey
Memorial University of Newfoundland
kgodfrey@mun.ca
Thursday, 10 October, 13
Thursday, 10 October, 13
http://bit.ly/YK0Y3G
Thursday, 10 October, 13
Opinion
http://bit.ly/YK0Y3G
Thursday, 10 October, 13
Opinion
Evidence Based Decisions
http://bit.ly/YK0Y3G
Thursday, 10 October, 13
http://bit.ly/12cmZuq
Thursday, 10 October, 13
Usability
http://bit.ly/15o2cF4
Thursday, 10 October, 13
http://bit.ly/17nB7yz
Thursday, 10 October, 13
Usable
But Not Usefulhttp://bit.ly/16RHBfH
Thursday, 10 October, 13
Understand
Observe
Prototype
Evaluate
Implement
http://bit.ly/VRW05x
Thursday, 10 October, 13
Iteration Iteration Iteration
Thursday, 10 October, 13
POLL
Do you think you have done
regular usability testing on
your website?
•Yes
•No
•Not Sure
http://bit.ly/17nADIC
Thursday, 10 October, 13
http://bit.ly/17nB7yz
Thursday, 10 October, 13
KEYTESTING
TOOLS
Expert Listening
Careful Observation
http://bit.ly/16RHhNQ
Thursday, 10 October, 13
Attitudinal
Testing
Thursday, 10 October, 13
Surveys
http://bit.ly/IO6aNe
Thursday, 10 October, 13
Groups
http://bit.ly/RuMoZY
Thursday, 10 October, 13
Content Ranking
http://bit.ly/YK13o8
Thursday, 10 October, 13
Behavioural
Testing
Thursday, 10 October, 13
Where am I?
What can I do here?
How did I get here?
Where can I go?
How do I get there?
http://bit.ly/12coOYi
Thursday, 10 October, 13
5 SecondTest
http://bit.ly/x4A909
Thursday, 10 October, 13
Card Sorting
http://bit.ly/12cntkj
Thursday, 10 October, 13
Paper Prototypes
http://bit.ly/YK1i2y
Thursday, 10 October, 13
A/BTesting
http://bit.ly/YK1oaf
Thursday, 10 October, 13
Task Observation/Scenarios
http://bit.ly/12cnx3lhttp://bit.ly/15o2g7W
Thursday, 10 October, 13
Search the library database for articles on exercise
Thursday, 10 October, 13
Search the library database for articles on exercise
You want to run a marathon and need to
know how to train for it. Find the latest
information in a magazine about training for
a marathon.
Thursday, 10 October, 13
http://bit.ly/16RHNLV
Thursday, 10 October, 13
http://bit.ly/16RHIYF
Thursday, 10 October, 13
USABILITY
TESTING LAB
TOOLS
•Computer
•Internet Connection
•Script
•Screen Capture Software
•Camtasia
•Captivate
•Silverback
•Morae
•Video Camera
http://bit.ly/15o5kRu
Thursday, 10 October, 13
Heat Maps
http://bit.ly/WUt7Sh
Thursday, 10 October, 13
Google Analytics
http://bit.ly/RusCxK
Thursday, 10 October, 13
POLL
Do you have Google
Analytics on your
website?
•Yes
•No
•Not Sure
http://bit.ly/wuZj9j
Thursday, 10 October, 13
Web UsabilityTeam
http://bit.ly/11aCCmU
Thursday, 10 October, 13
POLL
Do you have a UX or
UsabilityTeam?
•Yes
•No
•Not Sure
http://bit.ly/17nAZyV
Thursday, 10 October, 13
Training
http://bit.ly/VRW05x
Thursday, 10 October, 13
http://bit.ly/15o45Sh
Thursday, 10 October, 13
GuerrillaTesting
http://bit.ly/YK1ui1
Thursday, 10 October, 13
http://bit.ly/16RHCA9
Thursday, 10 October, 13
Writing on the web
&
Reading on the web
=
Regular reading
http://bit.ly/YK1xL1
Thursday, 10 October, 13
Remove
Unnecessary
Words
http://bit.ly/16RHGzO
Thursday, 10 October, 13
If you don’t need
it on a mobile
device, do you
need it at all?
http://bit.ly/18PmWWU
Thursday, 10 October, 13
Ask us
Instant Messaging
Ask a Librarian
Ask a Newfoundland Question
Be Consistent
Be Consistent
Ask us
Instant Messaging
Ask a Librarian
Ask a Newfoundland Questionhttp://bit.ly/12BEOjB
Thursday, 10 October, 13
Be Active
http://bit.ly/17nDeST
Thursday, 10 October, 13
LINKS
No More “Click Here”
http://bit.ly/17nDmSu
Thursday, 10 October, 13
Beyond the Web
http://bit.ly/WUtBrt
Thursday, 10 October, 13
Space
http://bit.ly/11aCFz6
Thursday, 10 October, 13
Signage
http://bit.ly/VvAaPe
Thursday, 10 October, 13
http://bit.ly/12cmGzG
Thursday, 10 October, 13
http://bit.ly/12cmVea
Thursday, 10 October, 13
Resources
•Jakob Nielsen
•Influx
•Weave: Journal of Library User Experience
Thursday, 10 October, 13
Questions?
email: kgodfrey@mun.ca
twitter: @weelibrarian
http://bit.ly/wBRLuK
Thursday, 10 October, 13

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