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WebXion - Live Chat Service Brochure

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Live Chat Service …

Live Chat Service


Our Live chat service for website makes your business website experience more users friendly and informative. Now your website visitor doesn’t have to wait for any email response to know more about your product, your service or about your company.

Our Live chat service for website keeps a track of how long a visitor is viewing your website and accordingly automatically triggers and initiate Live chat conversation with your visitor.

Do not let your customers wander around your website - make sure they know you really care about their business and make a sale!

How our Live Chat Service for websites can help you in growing your business !


Chat converts 30% more visits into sales
Visitors who chat are 3 times more likely to buy
Chatters buy more – their average order is 35% greater
Chat pro-actively averts shopping cart abandonment

- See more at: http://www.webxion.com/live-chat-service.php

To know more visit : www.WebXion.com

Published in: Technology, Design

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Transcript

  • 1. www.WebXion.com - Your Business Solution Partner Web Services | Business Solutions | IT Consulting Services
  • 2. About Us We are a team of IT professionals, having years of hands-on experience in handling IT projects. WebXion was formed in 2009 with a vision to offer value-for-money, web based services. And today, we had expanded from being just a Domain Name Registration and Web-Hosting service provider to an end- to-end Web solution & Telco solution provider in India. We pioneer in providing cloud based, cost effective and user friendly business solutions ! www.WebXion.com
  • 3. Services Portfolio Templates • Domain Name Service • Web Hosting Service • Website Designing • Web Portal Development • E-Commerce Solutions • Business Email Solution • VPS Hosting • Dedicated Hosting • SEO & SMO Services • Google & Facebook Adwords • Cloud CRM Solutions WEB SERVICES BUSINESS SOLUTIONS IT CONSULTING SERVICES www.WebXion.com • BC/DR Consulting Service • IT Cost Optimization Service • IT Managed Services • Bulk SMS Service • Bulk Voice Call Service • Bulk Email Service • What's App SMS Service • Live Chat Service for Websites • Click 2 Call Service • Missed Call Service • Toll Free Number • IVR / Virtual Receptionist Service • Short Code & Long Code Service • Cloud Attendance and Payroll
  • 4. Live Chat Service Details www.WebXion.com Live Chat Overview : ●Our Live Chat package is loaded with all the features which are currently available in the industry. You cannot find all such features together at an affordable price anywhere else.
  • 5. Live Chat Service – Features1 www.WebXion.com ●Ability to have multiple operators (agents) watching site Monitor your web site with one or more operators. Create operator accounts as needed and control the web sites they're permitted to monitor. Operators can chat privately between themselves. ●Multiple web site capability Monitor multiple web sites and see where chat requests are coming from. One operator can manage multiple web sites, and multiple operators can manage multiple web sites. Our live chat Service is flexible enough to be configured to your customer support needs. ●Manual and automatic "invites“ Ask web site visitors if they need assistance by sending them an invite to chat. Displays as an 'eye- catching' floating image that can be accepted or declined. Invites can be configured to send at a specified time, or sent manually by the operator(s). ●Chat images with proper status shown Allows your web site to include 'chat now with an operator' images. It automatically displays a different image based on whether the customer support agent is available or unavailable. You control chat acceptance status within the web-based console, and chat image changes take effect instantly. ●Chat images can be customized Use our default online/offline chat images or use those designed by you. You can also choose to show an 'offline' image, or no image, when all your operators/staff are offline. The chat window 'logo' can be customized as well.
  • 6. Live Chat Service – Features2 www.WebXion.com ●Geo-location (Geo-IP) IP Address, domain Name, and city/state/country of origin will show for each individual visitor entering the web site. Useful in terms of advertising, and helpful in detecting possible fraud. ●Chat history See all your previous chat sessions on the 'Reports' page. Easily follow up with customers by reviewing chat conversations made with your operators. 'Chats per day' bar chart offers valuable insight into how often the live chat service is used. ●Live web site monitoring See information about your visitors, including how they arrived (search engine, blog, advertising, banner, etc.) and what path they've taken through (web pages viewed - "footprints") -- all in real- time. ●Canned chat responses Create custom canned responses to use during live chat sessions. This makes it easy to send your responses quickly and easily. ●Visitor message center When all operators are offline, or are too busy to accept a chat, visitors have the option to 'leave a message'. All operators will receive notification of the message and can easily view it via the operator console.
  • 7. Live Chat Service – Features3 www.WebXion.com ●Chat live with visitors using SSL (Secure Sockets Layer) Visitors will see the padlock icon in their live chat browser window letting them know the conversation is encrypted. ●Push functionality Using live support Service you can enter a URL into an input box and send ("push") the link to a web site visitor, resulting in their browser going to that address. This is very useful if you want to help them find a particular web page on your site. ●Co-browse technology Follow along with visitors while they go through your web site with the help of an additional browser window that shows what your customer is viewing. The customer support agent co-browse window changes as the visitor changes pages. ●Audio and visual notifications of chat requests and chat messages typed When a website visitors clicks on the 'chat now' image, you'll be notified via sound and visual notification within the operator console. Sounds will occur even if operator console is minimized. 'System tray' (taskbar) notification (for those operators with/without external sound) is also available. ●Block abusive live chat sessions Troublesome web site visitor abusing your 'chat now' feature? Now you can ban/block those visitors with the click of a link in the live chat Service. They'll no longer be able to initiate a chat with an operator, and other operators will be notified of the ban.
  • 8. Live Chat Service – Overview www.WebXion.com WebXion – Live Chat Service Console Service Web Based Chat Sessions Unlimited Online/Offline Image SSL Chat Create Operators Canned Messages Avoids Pop-up Blockers Push Function Co-browse Audio/Visual Notifications Geo-Location Block Abusive Users Proactive Invites Visitor Browser Info
  • 9. Live Chat Service - Pricing www.WebXion.com Plan Cost Xion Plan For pricing details, fill details in Request A Quote from in Contact Us Page ! Click here :: www.webxion.com/contactus.php Yion Plan Zion Plan How our Live Chat Service can help you in growing your business !  Chat converts 30% more visits into sales  Visitors who chat are 3 times more likely to buy  Chatters buy more – their average order is 35% greater  Chat proactively averts shopping cart abandonment Pay Less ! Get More !! Service Tax (12.36%) additional Live Chat Service Packages
  • 10. Real-time Chat – Agent Panel Screenshot www.WebXion.com
  • 11. Contact Us – 24x7 www.WebXion.com www.linkedin.com/in/webxion www.twitter.com/webxion www.facebook.com/web.xion Join Us : Sales : sales@webxion.com Billing : billing@webxion.com Support : support@webxion.com Live Chat : India : +91-86572 15533 US/CA Toll Free : 1-888-213-5474
  • 12. THANK YOU! Please visit our website: www.webxion.com