A Wiki Driven Company

Slide 1: WebWorks.com – A Wiki Driven Company CTDUG – 20th February, 2008

Slide 2: WebWorks a Wiki Company?  Do we develop and sell wiki software ? NO  So why are we a “Wiki Company?” Because wiki’s drive our business.  We have 4 in operation with at least one more to come on line in 2008 © 2008 – Quadralay Corporation

Slide 3: WebWorks & Wikis – A History  2003 – First wiki was installed for use by the software development team.  2005 – Project Trac wiki was selected for use by Services Group to communicate with customers.  2006 – Internal and External wiki software (Moin Moin) selected.  2006 – Dev Wiki expanded to become company wide “Inner Wiki”  2007 - External “Help Center” wiki launched (wiki.webworks.com)  2007 – “proof of concept” wiki publishing demo at RoundUp  2008 – RoundUp wiki launched (webworksroundup.com)  2008 – Documentation wiki project underway. © 2008 – Quadralay Corporation

Slide 4: The Fount of All Knowledge – The Inner Wiki © 2008 – Quadralay Corporation

Slide 5: The Inner Wiki  Replaced static Intranet pages with interactive “knowledge capture”.  Used for every aspect of company business.  If it isn’t on the wiki it doesn’t exist.  90% of staff have contributed  80% contribute at least once a month.  50% contribute something several times a week.  One Hours training backed up by a lunch time brown bag after restructuring or software upgrades.  Increased cooperation  Reduced training costs  Shortened sales cycles  Keeps everyone informed.  The depository of record (no more email chases) © 2008 – Quadralay Corporation

Slide 6: RoundUp Conference Wiki © 2008 – Quadralay Corporation

Slide 7: RoundUp  Last year found managing and updating static HTML pages linked to main website a bottle neck.  Needed ability to do quick updates and makes sure only latest information posted.  Open to multiple authors who are responsible for different aspects of conference organization.  Allow speakers to update and post information as needed. It also serves another purpose…  How well does a wiki work as a website? © 2008 – Quadralay Corporation

Slide 8: Services Project Wiki © 2008 – Quadralay Corporation

Slide 9: Services Projects Wiki  Used to facilitate communications and knowledge sharing with services customers.  Single point of contact / single source of information.  Description / Contacts / Scope / Notes / Reference Materials / Deliveries log.  Timeline of edits  Project Roadmap with milestones and % completion  Task Ticket creation and tracking. © 2008 – Quadralay Corporation

Slide 10: The Documentation Project  Six month project to rewrite our documentation set.  Using specialist outside author who is “power user” of product.  Project managed using the Project Wiki  Authoring done in structured FrameMaker (DITA)  ePublisher will populate out to new wiki - docs.webworks.com  Invite contribution, feedback from SMEs in user community.  This will be a development test bed for DITA / Wiki publishing © 2008 – Quadralay Corporation

Slide 11: Documentation Project  Level 1  FrameMaker Source to HTML  Level 2  Publish to Wiki  (minus graphics and tables)  Level 3  Wiki as Input  (minus graphics and tables)  Level 4  Source/Wiki Association - Round Tripping © 2008 – Quadralay Corporation

Slide 12: Contact Details  Alan J. Porter  VP-Operations  WebWorks.com  512-381-8892  aporter@webworks.com © 2008 – Quadralay Corporation