MCOMMERCE - UW KLANTENZIJN ER KLAAR VOOR, U OOK?PayPal - Moana AalderingBusiness Development Manager20/03/2013
CONSUMERS USE PAYPAL ANYWHEREProcess 19% of the Global e-Commerce Market                                Leading Brands    ...
CONSUMERS USE PAYPAL ANYWHEREProcess 19% of the Global e-Commerce Market                                Leading Brands    ...
PAYPAL: SIMPLE, FAST AND SAFE                                       2                              1                      ...
PAYMENTS IN E-COMMERCE1                                      2                       3       Checkout                     ...
THE EXPRESS ROUTE TO MORE SALES            Purchases can be completed in just 3 clicks...    1. Customers choose to pay vi...
MORE THAN 19.000 MERCHANTS                  OFFER PAYPAL IN BENELUX7   Confidential and Proprietary
WHY CHOOSE FOR PAYPAL?    Worldwide Payment Method    MultiChannel - Online, Mobile & Offline    Easy CheckOut = Higher Co...
A BETTER CUSTOMER EXPERIENCE                                   Only enter an email address +                              ...
SMARTPHONE UBIQUITY IS THE DRIVER                   FOR CONVERGENCE90cm     Is the max distance between a person and their...
COMMERCE IS GROWING FAST AND PAYPAL                                IS GROWING EVEN FASTER                                 ...
THE BOUNDARIES BETWEEN COMMERCE                                         CHANNELS ARE BLURRING               Yesterday     ...
ENABLE CUSTOMERS                       TO SHOP AS THEY WISH      Deliver a consistently strong experience across all devic...
DELIVERING THE FUTURE OF MONEY                         TODAY…     An essential part of our customers lives, enabling secur...
MOBILE SHOPPING REPRESENTS A HUGE                           OPPORTUNITY FOR RETAILERS                                     ...
THE IDEAL M-COMMERCE PAYMENT                        SOLUTION     PayPal helps merchants build a great user experience with...
OUR MOBILE USERS ARE                          HIGH VALUE CUSTOMERSPAYPAL MOBILE CHECKOUT USERS     Active, highly engaged ...
COMSCRE: REASONS FOR SELECTING A                     MOBILE PAYMENT METHOD                     Security of payment        ...
CONSUMERS ARE DRIVING THE OMNI-                                                       CHANNEL SHOPPING REVOLUTION         ...
THE DIGITAL WALLET IS UNIVERSAL &                       TODAY WHEN YOU SHOP YOU USE…                       ACCESSIBLE ANYW...
SHOPPING WILL BE POSSIBLE                           ANYWHERE, ANYTIME AND ANYHOW      Location based offers               ...
CHECK-IN TO CHECK-OUT. MOBILE IS                            CHANGING THE CONSUMER EXPERIENCECheck-in, order and “Pay with ...
US HOME DEPOT IN-STORE PAYMENT23   Confidential and Proprietary
PAYPAL TAILORS ITS SERVICES TO CREATE                         INNOVATIVE CONSUMER EXPERIENCESCase Study: Co-op Bookshop   ...
FRANCE MCDONALDS IN-STORE PAYMENT25   Confidential and Proprietary
HOLIDAY PROMO: SINGAPORE SUBWAY26   Confidential and Proprietary
AMSTERDAM: 24/7 WINDOW SHOPPING                   WITH 9STRAATJESONLINE.COM     Confidential and Proprietary27
MOBILE AT THE CENTER OF CONSUMER’S                      SHOPPING LIVES        PROMOTIONS &                                ...
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Woe zaal b 15.00 15.30 paypal

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  • Active AccountsGlobally – 117MUK – 16MDEATCH – 11MCEMEA – 16MSimple & Secure10Y+ experience fighting fraudFraud sciences technologyGlobal Network113M ACTIVE ACCOUNTS>110M Active accounts>9M merchants190 MarketsTrusted Online SolutionPartnered with 52 of the Top 100 EMEA internet retailers28% of people chose to pay with PayPal on mobile – “Last method to purchase on mobile?” (comScore, April 2012)55% of people chose to pay with PayPal on online – “Methods to purchase something online?” (comScore, April 2012)Online Payments LeaderProcessed 18% of Global e-commerce market ($92B TPV)Country level infoActive Accounts15M UK15M Germany5M France
  • Active AccountsGlobally – 117MUK – 16MDEATCH – 11MCEMEA – 16MSimple & Secure10Y+ experience fighting fraudFraud sciences technologyGlobal Network113M ACTIVE ACCOUNTS>110M Active accounts>9M merchants190 MarketsTrusted Online SolutionPartnered with 52 of the Top 100 EMEA internet retailers28% of people chose to pay with PayPal on mobile – “Last method to purchase on mobile?” (comScore, April 2012)55% of people chose to pay with PayPal on online – “Methods to purchase something online?” (comScore, April 2012)Online Payments LeaderProcessed 18% of Global e-commerce market ($92B TPV)Country level infoActive Accounts15M UK15M Germany5M France
  • # of Mobile Internet users in Western EU 2010 – 15.9M2016 – 51.5MSmartphone penetration among Western EU mobile phone owners2010 – 34%2016 - 67%Source: Forrester Research 2011 & Center for Retail Research, Gartner
  • PP vision is to ‘DELIVER THE FUTURE OF MONEY…TODAY. Which means being an ESSENTIAL part of our customers lives, enabling commerce anytime, anywhere and in any way.EVERYDAY, we should be part of their everyday spend – not just once or twice a year….and for this to be realized, we really have to be wherever they are – and so have to be available any time, anywhere and in any way. Our strategy to getting to this vision is based on three key pillars….the digital wallet, being omni-channel and providing our customers with financial flexibility.
  • Consumers are driving the omni-channel shopping revolutionSpend continues to shift from offline to mobile/onlineShoppers are more connected than beforeEngaging in commerce experience anytime, anywhere, anyhowMerchants must transform their shopping experience to match changing shopping behaviorsBig consumer data is available for analysis1 in 8 EU5 Smartphone Owners Conducted a Retail Transaction on their Device in May ‘12(comScore, July 2012)70% of 100M+ mobile users use mobile devices to do searches within a shop (comScore, Dec 2011)Online grocery shopping basket values in Germany are 60% higher than in-store (Nielsen, September 2012)M-commerce revenues will grow to €19.2B in 2017 (Forrester, July 2012)47% of consumers research products online before buying (Forrester, April 2011)67% of people have used multiple devices sequentially to shop online (Google/Ipsos/Sterling, 2012)51% of people expect that by 2020 more physical stores will just be showrooms to select and order products (Capgemini, July 2012)51%of online shoppers are logged onto Facebook while on E-commerce sites (Sociable labs, 2011)78% of consumers now rely on their social networks when researching new products (IBM, 2011)35%U.S. consumers said they had “showroomed,” and then later chose to buy online specifically because of better prices (comScore, 2012)
  • Note:Click on any image in presentation mode to play the video “The Future of Shopping”http://www.youtube.com/watch?v=V7q1jx8mYi8
  • How Small Businesses Accept PayPal In-Store http://www.youtube.com/watch?v=CMByV-k9Oc4
  • In the US we recently launched PayPal payments in store at Home Depot. The customer can pay with a card, or enter the store empty handed and checks out by entering their mobile phone number and a PIN. A receipt is sent to your phone and stored in your PayPal account.Many other merchants in the US will soon join Home Depot in accepting PayPal in store. International rollout will take place within in 2013.
  • Note:Click on any image in presentation mode to play the video “Co-op enlists PayPal to help Australian university students beat the queues”https://www.youtube.com/watch?v=w2x7LxX0utMAbout: A custom-built ‘QR Wall’ has been installed on ten Co-op Bookshop windows, displaying the top textbook titles from courses available Students can simply use their smartphone to scan the QR-code for the textbook they want and then pay for it securely using PayPal. The specially created mobile website, developed by PayPal, provides instant access to over 160 popular textbooksNo long queues, no waiting, and no carrying books home for students as free postage is includedResult: After pilot at Macquarie University location, rolled out to ten other university locations across AustraliaAbout The University Cooperative Bookshop Limited:Australia’s most innovative Omni-channel bookshopFormed in 1958Australia’s third largest co-operative with over 1.6 million membersAustralia’s second largest bookshop - 850,000 titlesAustralia’s largest e-book aggregator and retailer – with over 200,000 e-books43 stores nation-wide and growing
  • In February, we made a big step in France moving PayPal offline! Through the GoMcDo pilot, you can pay for your McDonald’s meal with PayPal via an iPhone App (which has 3 million users). Having placed an order and paid with PayPal, you receive a QR Code. At the restaurant, you identify yourself on an EasyCheckIn kiosk and then can pick up your food in a priority line! PayPal is currently live on 30 sitesas part of the pilot (including the Champs Elysées!).
  • Note: Click on image in presentation mode to launch video “PayPal Shopping Walls In Singapore Subway Stations”https://www.youtube.com/watch?v=7rOQm3Y8_1QBackground on use caseSMRT and PayPal did a special Valentine’s Day promotion with eight merchants and 15 subway stations in Singapore where consumers can scan the QR codes of Valentine’s Day gifts at special prices – including flowers, chocolates, fashion totes, massages, shows and city tours displayed on billboards throughout the stations. Singaporean commuters can quickly and easily choose an exclusive deal by scanning a QR code on a billboard or poster using their smartphone, then pay with PayPal in as little as two clicks. Items can either be picked up in store or delivered.The merchants involved - Ban Choon Marketing, Charles & Keith, City Tours,EpiCentre, FarEastFlora, Phillip Wain, Resorts World Sentosa, and Showbiz.Far East Flora , for example, is a must-have for time-pressed lovers. Just browse the 1,000+ arrangements, plants and gifts available. Pick the appropriate gift, pay with PayPal, and your flowers and gifts will be delivered on the same day.Benefit to merchantThe QR code program helped merchants drive last-minute Valentine’s Day purchases with increased access to shoppers on Singapore subways.Benefit to consumerCommuters can purchase last-minute gifts quickly and easily, directly from the subway station.Success metrics First-in-the-world pilot in a key market for PayPalShowbiz, an event ticketing company that participated in the campaign, generated 85% of payment volume through QR codes as compared to online ticket sales via PayPal for the month of December; immense  potential merchants to sell popular events through QR codes, easy for commuters to buy on the spot.
  • Consumers are empoweredBy all the social, local, mobile and digital applications available to them. They walk around with a “virtual store” in their pocketsConsumers are in charge and driving transformation. They are looking for the best quality products at the lowest price…the are looking for a safe, secure, convenient buying experience…and they DON’T CARE where they get it…online, in retail stores, or using mobile phones.However, retailers are very challenged in this new world, and are struggling to keep upLarge merchants need to provide completely a seamless shopping experience across the physical and online worlds. Consumers want to research products at store, purchase them online, and pick them up at stores. The costs and complexity involved in managing these processes is difficult for merchants and requires significant investment. Without doing this, physical stores become nothing more than expensive storefronts for consumersEnabling an end-to-end multichannel shopping experiences necessitates offering the simplest, most convenient, and versatile payment suite available. You need to be able to pay on every device, at any time, in every market around the globe
  • Woe zaal b 15.00 15.30 paypal

    1. 1. MCOMMERCE - UW KLANTENZIJN ER KLAAR VOOR, U OOK?PayPal - Moana AalderingBusiness Development Manager20/03/2013
    2. 2. CONSUMERS USE PAYPAL ANYWHEREProcess 19% of the Global e-Commerce Market Leading Brands Accepting PayPal 25 Currencies 7M Merchants 2012 190 Countries 117 million 15K Local banks 2013 130 million 27 Global financial networks 2 Confidential and Proprietary
    3. 3. CONSUMERS USE PAYPAL ANYWHEREProcess 19% of the Global e-Commerce Market Leading Brands Accepting PayPal Benelux 2012 1.7 million 2013 2.0 million 19K Merchants 25 Currencies 7M Merchants 2012 190 Countries 117 million 15K Local banks 2013 130 million 27 Global financial networks 3 Confidential and Proprietary
    4. 4. PAYPAL: SIMPLE, FAST AND SAFE 2 1 3 44 Confidential and Proprietary
    5. 5. PAYMENTS IN E-COMMERCE1 2 3 Checkout Privacy, security Choice in payment Abandonment and safety methods 50% 40% 24% Doesn’t complete Very concerned Looking for alternatives5 Confidential and Proprietary
    6. 6. THE EXPRESS ROUTE TO MORE SALES Purchases can be completed in just 3 clicks... 1. Customers choose to pay via 2. Review transaction 3. Buyer confirm order, Express Checkout details on one page pay and receive order confirmation This quick and easy process reduces basket abandonment prior to payment, thereby increasing conversion rates!6 Confidential and Proprietary
    7. 7. MORE THAN 19.000 MERCHANTS OFFER PAYPAL IN BENELUX7 Confidential and Proprietary
    8. 8. WHY CHOOSE FOR PAYPAL? Worldwide Payment Method MultiChannel - Online, Mobile & Offline Easy CheckOut = Higher Conversion = More sales Co-marketing = More traffic = More sales Buyer & Seller Protection No subscription or integration cost ; only cost per transaction8 Confidential and Proprietary
    9. 9. A BETTER CUSTOMER EXPERIENCE Only enter an email address + PayPal password No sharing of financial details online Choose how to pay PayPal’s buyer protection9 Confidential and Proprietary
    10. 10. SMARTPHONE UBIQUITY IS THE DRIVER FOR CONVERGENCE90cm Is the max distance between a person and their phone25% Of people use their phone in the bathroom66% Of people sleep next to their mobile phone40 Is the average number of times per day a person uses their phone125 Is the number of years worth of games played on mobile phones every day10 Confidential and Proprietary
    11. 11. COMMERCE IS GROWING FAST AND PAYPAL IS GROWING EVEN FASTER Commerce Mobile Commerce European online retail European mobile retail Market +12% € 172B € 111B +52% € 3B € 15B 2012 2016 2012 2016 Source: Forrester Source: Forrester PayPal total payments volume PayPal mobile payments volume +28% $ 118B PayPal $ 92B +350% $ 4B $ 14B 2011 2012 2010 2011 The segments with the highest # of mobile transactions in The Netherlands: Daily deals, Shoes, Fashion, Event tickets, Telco Topup, Food ordering, P2P payments11 Confidential and Proprietary
    12. 12. THE BOUNDARIES BETWEEN COMMERCE CHANNELS ARE BLURRING Yesterday Today Tomorrow Online Online 4% 7% Web- influenced Non-web- offline “Commerce” Offline influenced 38% 96% offline 55% 2008 = $325B 2013 = $10T Source: Forrester, Euromonitor and Economist Intelligence Unit Source: Forrester Source: Economist Intelligence Unit12 Confidential and Proprietary
    13. 13. ENABLE CUSTOMERS TO SHOP AS THEY WISH Deliver a consistently strong experience across all devices & channels.RETAIL WEBTABLET SOCIAL “It’s not about eCommerce for PayPal any longer –PHONE it’s Commerce. We are firmly in the center of it.” - John Donahoe, CEO eBay 13 Confidential and Proprietary
    14. 14. DELIVERING THE FUTURE OF MONEY TODAY… An essential part of our customers lives, enabling secure commerce anytime, anywhere, any way. Confidential and Proprietary1144
    15. 15. MOBILE SHOPPING REPRESENTS A HUGE OPPORTUNITY FOR RETAILERS MILLIONS OF MOBILE USERS  ~42% of EU adults own a Smartphone (+13% yoy)  900M tablets sold in 2016 (Comscore) SHOPPING ON THEIR DEVICES  31.5% of Benelux PayPal merchants have received a mobile transaction in June ’12* GROWING % OF SALES  M-commerce will grow by 62% during the next 12 months in Europe*  In comparison, online sales are expected to grow by 14 % in the Benelux**  More than 10% of transactions are made via mobile on eBay in Europe and in the world*** * PayPal internal data, Continental Europe, Middle East and Africa, June 2012 ** Centre for Retail research, UK Britain and Europe, January 2012. UK, Germany, France, Italy, Spain,15 Denmark, Poland, Netherlands, Norway and Sweden. Confidential and Proprietary *** Source: eBay Q3 2011
    16. 16. THE IDEAL M-COMMERCE PAYMENT SOLUTION PayPal helps merchants build a great user experience with the “Autodetect” function for Smartphones and Tablets. CHECKOUT LOGIN REVIEW PAYMENT COMPLETE16 Confidential and Proprietary
    17. 17. OUR MOBILE USERS ARE HIGH VALUE CUSTOMERSPAYPAL MOBILE CHECKOUT USERS Active, highly engaged buyers: 2X as many transactions and volume than the average PayPal user Attractive customers– high value, affluent shoppers; tech buying enthusiasts and savvy online spendersATTRACTIVE DEMOGRAPHICSTO ANY RETAILER Gender neutral (skew slightly male), wide age range (18-54) Shopping for the household: 63% married; 45% with children Progressive, tech savvy, affluent, urbanites17 Confidential and Proprietary
    18. 18. COMSCRE: REASONS FOR SELECTING A MOBILE PAYMENT METHOD Security of payment 78% Ease of use/ simplicity 77% Security of mobile site 77% Total cost 72% Familiarity with the website 68% Can see payment method w/out going to 68% checkout Where Im shopping 65% Rewards, points 64% Reason for purchase 61% Q. How important are each of the following when deciding what type of payment method to use for mobile purchases from your smartphone or tablet? (Top 2 shown)18 Source: Comscore Study April Confidential and Proprietary2012: Base: Online Smartphone and/or Tablet Buyers (n=988)
    19. 19. CONSUMERS ARE DRIVING THE OMNI- CHANNEL SHOPPING REVOLUTION 47% of consumers prefer 1 in 8 EU smartphone owners to research products online before engaged in M-Commerce transactions in buying 201218% of Europeans who use 67% of people have usedmobile internet daily have compared multiple devices sequentially toprices on a mobile device while in a shop onlineshop 35% of U.S. consumers 51% of online shoppers said they had “showroomed,” and are logged onto Facebook while on chose to buy online specifically E-commerce sites because of better prices 19 Confidential and Proprietary Sources: Forrester, comScore, Google, Sociable Labs
    20. 20. THE DIGITAL WALLET IS UNIVERSAL & TODAY WHEN YOU SHOP YOU USE… ACCESSIBLE ANYWHERE AND ANYTIME Card Debit Balance Carrier Local Methods Increased PayPal Credit PLCC Prepaid Relevance Consumer andEngagement Personalization Loyalty Gift Cards Offers CouponsOnline Mobile Point of DIGITAL WALLET PayPal Partners Sale Rich Transaction Data20 Confidential and Proprietary
    21. 21. SHOPPING WILL BE POSSIBLE ANYWHERE, ANYTIME AND ANYHOW Location based offers Real-time inventory search Paperless couponsPay with phone number and pin Pay with mobile to skip the line Manage money after payment 21 Confidential and Proprietary
    22. 22. CHECK-IN TO CHECK-OUT. MOBILE IS CHANGING THE CONSUMER EXPERIENCECheck-in, order and “Pay with PayPal”. No need for your wallet. “PayPal accepted here” Simply Check-in Order “Pay with PayPal” Select the Consumer to Pay Enjoy! 22 Confidential and Proprietary
    23. 23. US HOME DEPOT IN-STORE PAYMENT23 Confidential and Proprietary
    24. 24. PAYPAL TAILORS ITS SERVICES TO CREATE INNOVATIVE CONSUMER EXPERIENCESCase Study: Co-op Bookshop 24 Confidential and Proprietary
    25. 25. FRANCE MCDONALDS IN-STORE PAYMENT25 Confidential and Proprietary
    26. 26. HOLIDAY PROMO: SINGAPORE SUBWAY26 Confidential and Proprietary
    27. 27. AMSTERDAM: 24/7 WINDOW SHOPPING WITH 9STRAATJESONLINE.COM Confidential and Proprietary27
    28. 28. MOBILE AT THE CENTER OF CONSUMER’S SHOPPING LIVES PROMOTIONS & LOYALTY COUPONS MOBILE SELF-SCANNING & COMMERCE SELF-CHECKOUT IN-STORE PRICE PAYMENT COMPARISON STORE LOCATION SHOPPING LISTS Confidential and Proprietary28
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