Woe zaal a 16.30 17.00 Hybris


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Woe zaal a 16.30 17.00 Hybris

  1. 1. Introduction hybrisWhy is hybris so unique?Customers / Analysts´The Future of Commerce´hybris customer casesThe Winners are...
  2. 2. #1 “independent” commerce platformFastest growing global commerce ISV Offices: Munich*, Montreal*,Founded in 1997 Amsterdam, Boston, Chicago, Gliwice, Hong Kong, London,Operations in 15 countries Milan, Paris, Sao Paolo, Sydney,Customers +500 Tokyo, Stockholm, Vienna, Zug* * HeadquartersEmployees +600Only leading player with focus on TELCO & DIGITAL COMMERCE
  3. 3. Why is hybris so unique?
  4. 4. Enable Consistent Product / Price / Content and Communication Across all Channels
  5. 5. Customers
  6. 6. Customers: Strength Across all Segments and Industries Digital Manufacturing Retail Wholesale TelcoGlobal EnterprisesSME 9
  7. 7. Some new customers in 2012
  8. 8. Q4 2012 5
  9. 9. Analysts
  10. 10. Both leading analyst firms rank hybris “leader” among top 2 or 3 Gartner Magic Quadrant Forrester Wave HYBRIS November 2011 September 2012 before the acquisition of iCongo and the written before the introduction of introduction of hybris On Demand hybris On Demand
  11. 11. The Future of Commerce
  12. 12. The future of consumer spending?
  13. 13. This is your customer –B2B and B2C (and your staff) fickle, demanding, social, mobile multi-ethnic, global always connected their brand preferences eclipse channel “what they want, when they want it” eclipses brand
  14. 14. POS?!
  15. 15. This is your customer –B2B and B2C (and your staff) YOU want a single view of THEM. THEY want a single view of YOU. You think of it as multi-channel. They think of it as ONE EXPERIENCE.
  16. 16. Schools In the past Today
  17. 17. Maps Past Today
  18. 18. Supermarkets Today Today
  19. 19. Whats the common denominator? TVs are a lot smarter, a lot more social & a lot more connectedSCREENS! You can control them with a combination of touch, gesture & voice
  20. 20. The Future is here (ACT NOW!)
  21. 21. Your keychallenges?
  22. 22. get to market quickly!
  23. 23. explodingtouch points
  24. 24. increasing amounts of DATA
  25. 25. manage the customer experience
  26. 26. it’s no longer enough just to be in the channelsdrive operational efficiencies
  27. 27. 3rd Party Order View in Fulfilment Order store, online, share Return in- online store Order In- Deliver store, for from store home deliveryFind Checknearest stock instore with storestock Buy/ Phone for reserve home online, delivery Pick up in- Multi-channel / OmniCommerce store
  28. 28. A new product category is emergingIn the future, a commerce platform architected for the internetand customer centricity will be the heart and brain of 21st-century business.We call this OmniCommerce™
  29. 29. Single View Single View of Stock of Orders Single View Single Viewof Customers of Product ERP PCM WMS Store Systems CRM
  30. 30. • Identify products through barcode scanning, QR code or NFC tagging• Display rich product information in- store• Check stock in this store, nearby stores or any other stock location• Manage orders to be delivered or picked up from store• Pick, pack and dispatch from store
  31. 31. Customer cases (retail)
  32. 32. 60 storesChannel: Amazon, Amazon France, Pay.com and eBay60% of Sales during the Chrismas peak trading (October - December
  33. 33. Praxis cross channel experience Offline store Mobile APP Included Included Airmiles Included Video Included
  34. 34. Praxis cross channel experience Click & collect Included Stock availability Included
  35. 35. Praxis cross channel experience Store locator Included Offline magazine IncludedGift cardIncluded
  36. 36. Average go-live 4 months
  37. 37. And the Winners are.....
  38. 38. Berend Bouwmeester
  39. 39. Innovation
  40. 40. Dorian van Rijsselberghe / Stephan van den Berg /Steven Van Broekhoven
  41. 41. V&D Winner Dutch Interactive Awards V&D Winner Dutch Interactive Awards 2011 Working with hybris... “Vandaag bedacht, morgen gerealiseerd!” (Invented today, realized tomorrow) Roland Tabor; Brand manager V&D What´s going on in retail, Key-note speech (March 2011)
  42. 42. Stand S34THANKYOU QMSMunich Feb 2012 @bbouwmeester berend.bouwmeester@hybris.com