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Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
Presentatie E-Shop Expo: Dynalogic_Personalized Logistics
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Presentatie E-Shop Expo: Dynalogic_Personalized Logistics

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Presentatie 'Logistics 3.0' van Edwin Kersbergen tijdens E-Shop Expo op 19 en 20 maart in Tour & Taxis Brussel.

Presentatie 'Logistics 3.0' van Edwin Kersbergen tijdens E-Shop Expo op 19 en 20 maart in Tour & Taxis Brussel.

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  • 1. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Logistics 3.0 Personalized Logistics A new dimension of last-mile logistics Edwin Kersbergen Senior Business Development Manager
  • 2. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Nuth (7.000m2) Euregio hub Woerden (8.000m2) NEW! NL hub Groot-Bijgaarden (2.000m2) NEW! Vlaanderen hub Charleroi (2.000m2) Wallonie hub Quick Facts Dynalogic Introduction Dynalogic Started in 2005 > 7.000 stops per dag Personalized Logistics 4 / 3 / 2 / 1u time slot deliveries Next-day / Same-day specialist True Benelux Platform Thuiswinkel Logistics Innovation Award winner 2011 & 2012 > 250 couriers every day
  • 3. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Future or already Reality? 15-year-old Maria buys clothes online wants to have them delivered on Wednesday afternoon when she is back from school James, 35, works at home every Thursday and wants to have his new iPhone delivered on this day And 52-year-old Anna shops online and wants to have her coffee capsules delivered within a 2-hour time window on Saturday morning
  • 4. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Changing consumer behavior More Personalization Logistics will become more important More logistics models will exist Greater channel mobility Online Mobile Retail FASTER MORE FLEXIBLE When WHERE How SERVICES AS INTEGRATED PART OF THE SHOPPING EXPERIENCE
  • 5. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Consumer Shopping Journey Consumer Shopping Journey Awareness Choosing Transaction Delivery Reverse Logistics MobileOnlineStore
  • 6. © Dynalogic Private & Confidential Information E-Shop Expo 2014 (Online) Consumers WANT TO BE IN CONTROL Personalized Approach Continuous and real time order information Fast and flexible delivery/pick up options A reliable & safe delivery Services that enhance the buying experience
  • 7. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Opportunity supported by Facts & Figures The percentage of webshops that don’t offer consumers a choice for a delivery day The percentage of consumers that would buy Online more often if the webshop could guarantee a same-day delivery The percentage of webshops that offer only one delivery option 73% 44% 70% The percentage of consumers that would pay extra for a self indicated preferred delivery moment 26%
  • 8. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Barriers of shopping Online Source: Thuiswinkel.org Marktmonitor
  • 9. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Fulfill the need for Service: Any how Any one Any where Any time Any thing
  • 10. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Fulfill the need for Service: Any thing Any where
  • 11. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Fulfill the need for Service: Any thing Any where
  • 12. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Hallo! Bonjour! Guten tag! Hello! Fulfill the need for Service: Any thing Any where
  • 13. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Fulfill the need for Service: Any thing Any where
  • 14. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Fulfill the need for Service: Any thing Any where
  • 15. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Pro-active Personal Information Fulfill the need for Service: Any thing Any where Any time
  • 16. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Real-time track & trace for the receiver Real-time track & trace for the sender Fulfill the need for Service: Any thing Any where
  • 17. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time 24/7 scope of work Fulfill the need for Service: Any thing Any where
  • 18. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Latest cut-off times Fulfill the need for Service: Any thing Any where
  • 19. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Same afternoon/evening delivery & flexible time windows Fulfill the need for Service: Any thing Any where
  • 20. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Impact E-tailers Any how Any one Any time Fulfill the need for Service: Any thing Any where
  • 21. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Personalized Logistics PersonalizedPersonalized Any whereAny where Any thingAny thing Any oneAny oneAny howAny how Any timeAny time
  • 22. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Results of Successful Personalized Logistics Source: Thuiswinkel.org Marktmonitor Disadvantages become Advantages!
  • 23. © Dynalogic Private & Confidential Information E-Shop Expo 2014 0% barriers for Online shopping System carrier AnyTime Same-Afternoon Same-Evening Value Added Doorstep Try, Fit & Go 100% barriers for Online shopping EASI info Real-time Track&Trace Flexibele tijdswindows Value Added Services versus barriers XL Inhome
  • 24. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Successful Personalized Logistics Coolblue VandaagNog en Op afspraak _ “Als je telefoon stuk is en je écht bereikbaar moest zijn was je tot voor kort aangewezen op de fysieke winkelstraat,” zegt Pieter Zwart, oprichter en directeur van Coolblue. “vanaf nu niet meer. Andere redenen om voor vandaag-levering te kiezen, zo blijkt uit het onderzoek, zijn naast ‘kapot apparaat’ (55%) een ‘vergeten verjaardag’ (47%) of simpelweg ongeduldigheid’ (23%)
  • 25. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Successful Personalized Logistics Nespresso Your Time: een tijdsblok van twee uur op weekdagen tussen 8.00 uur en 22.00 uur en in het weekend tussen 8.00 uur en 14.00 uur. Levering op dezelfde dag is mogelijk indien de klant doordeweeks vóór 11.00 uur bestelt.
  • 26. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Successful Personalized Logistics Telenet eCommerce deliveries: End-to-end eCommerce oplossing voor Telenet, van order intake en het maken van de leverafspraak tot en met het pick/pack/dispatch en inclusief het uitvoeren van de complete contractafhandeling aan de deur. Telenet’s klant wordt continue en real-time op de hoogte gehouden door middel van track&trace, email en/of SMS.
  • 27. © Dynalogic Private & Confidential Information E-Shop Expo 2014 © Dynalogic Private & Confidential Information 2013 2016 20192014 2023 2028 2033 Long-term future ? Drone delivery Available NOW !? PERSONALIZED where & when you want ANYTIME with the speed of a drone ADDED VALUE wide range of doorstep services SAFE & SECURE the most reliable & safe way ✓ ✓ ✓ ✓ Future or already Reality?
  • 28. © Dynalogic Private & Confidential Information E-Shop Expo 2014 Questions? E : edwin.kersbergen@dynalogic.eu T : +32 (0)24 669 223 M : +31 (0)611 365 758 I: www.dynalogic.eu Visit us at stand S41 (Nearby Seminarie B)

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