Revisiting Communication and Trust in Globally Distributed Teams: A Social Network Perspective Coathors: Saonee Sarker, Suprateek Sarker (Washington State University) Sarah Almbjerg (Copenhagen Business School) Manju Ahuja Kelley School of Business
“If you took away my computer, my colleagues, my office, my books, my desk, my telephone I wouldn’t be a sociologist writing papers, delivering lectures, and producing knowledge. I’d be something quite other – and the same is true for all of us.” (Law 1992)
Any effect of communication on performance is due to trust
Communication leads to trust, and trust leads to performance (Coppola, Hiltz, and Rotter 2004).
“ Trust is developed through communication” (Handfield 1994)
“ High levels of trust will cause the trustor .. to perceive good performance” (Jarvenpaa et al. 2004)
“ Several empirical studies on the trust development process suggest that video and audio.. are nearly as good as face-to-face contacts provided that participants engage in various getting-acquainted activities..” (Hossain and Wigand 2004)