Business Preparedness Lunch and Learn September 23, 2008

Objectives Why is planning and preparedness important? Discus types of emergencies your business could face. Explore elements of emergency and business continuity plans

Why is planning and preparedness important?

Discus types of emergencies your business could face.

Explore elements of emergency and business continuity plans

The test for this class was held last week

Why is planning important 75% of businesses that have an interruption due to fire close within six months 45% of businesses that close due to catastrophic events never reopen

75% of businesses that have an interruption due to fire close within six months

45% of businesses that close due to catastrophic events never reopen

Why is Planning Important Hidden costs of business interruption: Loss of business volume/customers Loss of vendors and suppliers Increased costs of materials Interruption of cash flow

Hidden costs of business interruption:

Loss of business volume/customers

Loss of vendors and suppliers

Increased costs of materials

Interruption of cash flow

Types of Emergencies Medical Violence Interruption of Services Fires Materials/supply contamination

Medical

Violence

Interruption of Services

Fires

Materials/supply contamination

Nature Storms Tornados Flooding Winter storms/snow earthquakes

Storms

Tornados

Flooding

Winter storms/snow

earthquakes

Emergency Planning Immediate needs at the time of an emergency

Employee Protection Evacuation Plan Emergency Communications Medical Emergency Plan Sheltering Plan Emergency Supplies

Evacuation Plan

Emergency Communications

Medical Emergency Plan

Sheltering Plan

Emergency Supplies

Evacuation Planning Specific to facility Method to determine who is in the facility Must account for safe removal of people and safe shut down of processes Provisions for relocation and transportation Childcare

Specific to facility

Method to determine who is in the facility

Must account for safe removal of people and safe shut down of processes

Provisions for relocation and transportation

Childcare

Emergency Communications Methods for employees and families to make contact with the business and each other System for business communications Immediate communications with insurers Ability to request assistance

Methods for employees and families to make contact with the business and each other

System for business communications

Immediate communications with insurers

Ability to request assistance

Medical Emergency Plan Employee Contact Information Response training for employees Medical Information Designated contact person: business to family Recovery – decontamination of workplace Care for exposed employees

Employee Contact Information

Response training for employees

Medical Information

Designated contact person: business to family

Recovery – decontamination of workplace

Care for exposed employees

Sheltering Plan Should you be forced to remain at your business for an extended time what provisions do you need to make??

Should you be forced to remain at your business for an extended time what provisions do you need to make??

Sheltering Plan Where will you locate in your business? How will you determine when you need to stay at the business? What system will you use to communicate?

Where will you locate in your business?

How will you determine when you need to stay at the business?

What system will you use to communicate?

Emergency Supplies Food Water Clean air Warmth Lighting source Communications Media access First aid supplies Sealing materials Sanitation needs

Food

Water

Clean air

Warmth

Lighting source

Communications

Media access

First aid supplies

Sealing materials

Sanitation needs

Business Protection Communications Protection of Inventory Protection of Information Preparation for disruption of services Providing for security of facilities

Communications

Protection of Inventory

Protection of Information

Preparation for disruption of services

Providing for security of facilities

Communications With Customers? Suppliers and Vendors? Employees? Local Officials? Cyber Systems?

With Customers?

Suppliers and Vendors?

Employees?

Local Officials?

Cyber Systems?

Protection of Inventory Loss of Services Structural Damage Damage to Equipment/processes

Loss of Services

Structural Damage

Damage to Equipment/processes

Protection of Information Records Financial/Payroll Insurance Inventory Cyber

Records

Financial/Payroll

Insurance

Inventory

Cyber

Preparation for interruption of Services Production/Operations Storage requirements of inventory Communications/Internet Transportation

Production/Operations

Storage requirements of inventory

Communications/Internet

Transportation

Security of Facilities Repairs/Boarding up Security of Information Protection from elements HVAC

Repairs/Boarding up

Security of Information

Protection from elements

HVAC

Business Continuity Plans Recovering to return to business with as little interruption and loss as possible

Business Continuity Plans Alternative operating locations What functions and staff are vital to keep operating How will you maintain operations if suppliers are impacted by a disaster How will you maintain operations if customers are impacted by a disaster

Alternative operating locations

What functions and staff are vital to keep operating

How will you maintain operations if suppliers are impacted by a disaster

How will you maintain operations if customers are impacted by a disaster

RESOURCES www.ready.gov www.redcross.org www.disastersafety.org

www.ready.gov

www.redcross.org

www.disastersafety.org

How can we prepare our business community? Focus group: Discussion on sharing resources and business community planning

Focus group: Discussion on sharing resources and business community planning