Quick Reference Guide: Shared Hosting

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  • 1. Quick Reference Guide: Shared Hosting
  • 2. Shared Hosting Quick Reference Guide TABLE OF CONTENTS GENERAL INFORMATION ...........................................................................................................................................2 WEB SERVER PLATFORM SPECIFIC INFORMATION ..............................................................................................2 WEBSITE TRAFFIC ANALYSIS TOOLS ......................................................................................................................3 DETAILED STEPS ON HOW TO PUBLISH YOUR WEBSITE.....................................................................................6 FREQUENTLY ASKED QUESTIONS .........................................................................................................................13 1. Do you offe r ColdFusion, ASP and/or other server s ide scr ipting languages? .............13 2. May I hos t adult content? ..........................................................................................................................13 3. Wh a t da tabas es do you s upp or t? ..........................................................................................................14 4. Wh a t is the co nnec tion s pee d o f th e sha red we b ser vers? .....................................................14 5. D o y ou o f fe r s t r ea m ing me di a or R e al A ud io /V i de o? ...................................................................14 6. H ow o f ten d o you bac k u p? .......................................................................................................................14 7. D o y ou a l low te ln e t ac c es s ? ....................................................................................................................14 8. Can I setup Anonymous FTP access ? ................................................................................................14 9. I s th ere a m i ni mu m c o n tr ac t p er i od f or yo ur w eb h os tin g s o lu t ions? .................................15 10. I s d oma i n r e gis t r a t ion i nc lud ed in y o ur w e b h os ti ng s o lu t io ns ? ......................................15 11. Wh a t are Fr on tPag e Se r ver Extens io ns? .....................................................................................15 12. W h a t is y ou r t r a f f ic a ll oc a t io n? .........................................................................................................15 13. Wh a t is s ha red w ebs ite hos ting ? ......................................................................................................16 MWEB Business 1 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 3. Shared Hosting Quick Reference Guide GENERAL INFORMATION T y pe o f H os t ing : W e bsi t e H os t in g In a S h ared S er v e r E n vi r on me n t P l a t for ms A v a i lab le : M ic r oso f t & L in u x Pl a tf or ms Pack ages Ava i lab le : 1 0 M B & 50 M B W eb H os t in g Spac e Inc luded In the Packages : Bas ic We bs i te Sta tis tics Micr osoft Access D a tabase - ( M icr osoft Pl atfo rm Only) O p tiona l Extras : A d di t io na l 1 0M B Sp ace B loc k s (H os ting , SQ L & MySQ L Spac e) A d di t io na l 1 00 MB S pace B loc k s (H os ti ng On l y) Micr oso ft SQ L Da ta bases L in u x M y SQ L D a ta bases A d v ance d W e bsi t e S ta t is t ic s Monthly Traffic Allocation: 2 00 MB o f F r ee Mo nthl y Tr a f fic A d di t io na l T r a f f ic B i lle d At R 0 .50 per MB WEB SERVER PLATFORM SPECIFIC INFORMATION M icr os oft En vir o n men t O per ating Sys te m : Micr oso ft W ind ows 20 00 Ser ver W e b S er ver So f tw ar e : M ic r oso f t In t er n e t I n fo r ma t io n Se r vic es 5 .0 MWEB Business 2 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 4. Shared Hosting Quick Reference Guide W EB SER VER PLA TFOR M SPECIF IC IN FOR MAT ION (CO NT INUED…) O ther So ftwa re Ins talled : SAF ileu p ASP To Email P E R L ( Ac t ive S t at e 5 .6 ) Co ld Fus ion 5 .0 L i nu x En vir on m ent O per ati ng S y s te m : R e d H a t L in u x We b Ser ver So ftw are : Ap ache O ther So ftwa re Ins talled : PERL ( La tes t Sta ble Re le ase) PH P (L atest Stab le R eleas e) F oru m G ues t Book Site Search Fac i lity C lose d U s e r Gro ups WEBSITE TRAFFIC ANALYSIS TOOLS B as ic w e bs i te s t a tis t ic s ( Tr a f f ic a na l ysis ) ar e pr o vi ded on bo t h o ur Mic r oso f t an d L inu x p la t f or ms fr ee o f c ha r g e . I n ord er to ac t i va te th is , p le as e s e l ec t “ B as ic S i te S t a t is tic s ” o n th e or der fo rm. Bas ic s ite s tatis tics consis t of the following: • Pa ge Views O ver T ime • T op Pa ges • Ad ver tis in g • H i ts O ver T i me • Visitors Over Time • Top Visitors • Top R eferrers MWEB Business 3 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 5. Shared Hosting Quick Reference Guide • T op Bro w s e r s T o access yo ur we bsites bas ic sta tis tics , po in t your br owser to h ttp: //w ebs tats .MW EB .n et a nd typ e the W ebs t a ts usern am e an d p as s w or d pr o vi ded on yo ur we lcome le tter . A d v ance d s i te s ta t is t ic s c a n be p r o v ide d as a n op tion al e xtra to either o f th e Webs ite Hos tin g pro duc ts ( Both 1 0 & 50 MB) . We u tilis e th e W ebT re nds Rep or tin g Su ite to p r o v ide y ou w i th a vas t ar r a y o f w e b an al y t ica l in fo r mati on . T o access yo ur a d vance d site s ta tis tics , poin t yo ur brows er to h ttp: //w ebs tats .MW EB .n et a nd typ e the W ebs t a ts usern am e an d p as s w or d pr o vi ded on yo ur we lcome le tter . MWEB Business 4 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 6. Shared Hosting Quick Reference Guide A d v ance d s i te s ta t is t ic s c o nsis t o f t he fo l low ing : G ene ra l Sta t i st ic s C o m m erc e T re nd s Pages Pa ge Views O ver T ime Analys is T op Pa ges T op Pa ges Sh opp in g Ca r ts T op D oc ume n ts Ad ver tis in g M ar k e t in g C a mp ai gn D yn am ic Pa ges a nd H i ts O ver T i me Referrers F or ms Visitors Over Time Pro duc t Cate gor ies T op C on ten t Grou ps Top Visitors Pro duc ts T op En tr y Pa ges Top R eferrers L eas t Re ques ted En try T op Bro w s e r s Pa ges T op Exit Pa ges Single Access Pa ges By Views Over Time Paths Files Pa ra met er An a lys is Top Pa ths Through Site By Hits Over Time By vis i ts T op D es t i na t io n Pa ths T op D ir ec to r i es By Hits T hro ugh Site M o s t D o w n l o a d e d F il e s 2D UR L Par ame t er Mos t Accessed File Types Analys is Mos t Up lo ad ed Files T op En tr y F i les L eas t Re ques ted En try F i les Adve rt ising V i s it o r s D e m og ra ph i cs V i ews a nd C lic k s T op V is i t or s T op G eo gr a ph ic R eg io ns Ad ver tis in g vi ews New vs . R et ur n ing M os t Ac ti ve C oun tri es Ad ver tis in g C licks Top Au thenticated No r th American States Visitors over time Mos t Ac ti ve Cities By vis i ts over time Mos t Ac ti ve Organizations B y n umb er o f v is i ts T op- Le ve l Do ma ins Typ es Ac t i vit y Er ro rs R e f er re rs S u mm ar y fo r R ep or t P er io d Technic al Statis tics T op R ef er r in g Si t es Nu mb er o f Pa ges Viewe d D yn am ic Pa ges & F orms T op R ef er r in g U R Ls By Kb ytes T rans ferred O ver Errors T op Se arch Eng ines T i me Client Errors Top Se arch Phrases Aver age T ime to Ser ve F i le N o t Fou nd Err or s T op Se arch Ke ywords MWEB Business 5 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 7. Shared Hosting Quick Reference Guide Doc uments Ser ver Errors Aver age T ime to Ser ve D yn am ic Pa ges a nd Fo r ms B y D a y o f th e W eek B y H o ur o f t h e D a y By Length of Vis it B row sers a nd S ys t ems WA P & Palm T op Bro w s e r s WAP Micr oso ft Exp lo rer Browse rs Palm Ne tsc ape Brows ers T op Sp id ers T op P la t for ms DETAILED STEPS ON HOW TO PUBLISH YOUR WEBSITE I n o r der to m ak e your w e bsi t e v i ewa bl e to In t er n e t b r ows er s , y o u nee d to u pl oa d yo u r we bsi te to o ur ser ver . Up lo ad in g yo ur s ite to o ur ser ver is conc lu de d : 1. B y u t i lis in g a n F TP pro gr a m or 2. B y u t il is ing t he b ui l t i n F r on t P a ge “ PUBLISH” func tio na lity if your s i te has b een d es i gne d in Fro n t P ag e Pu b lis hing Yo ur Sit e Ut ilis ing an FT P Prog ra m If you do no t h a ve an FT P pr ogra m , you can d own load a sh arewa re vers ion o f C u te FT P P r o ( 30 day t r a i l v er s i on ) fr om h ttp: //tuc ow s.MWEB .c o .za . (L oca ted in the W ind ows / Internet / FTP direc tory) MWEB Business 6 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 8. Shared Hosting Quick Reference Guide Dow nloa d th is tr ia l vers io n to you r har d dr ive and ins ta ll the p rog ram on to yo ur PC . Onc e y o u h a v e d o n e th is , yo u w i l l n e e d t h e fo l lo w ing in f o r m a t ion : 1 . A Hos t a ddr ess 2. An FTP Username & 3 . A n FT P Pas s w o r d T hes e three pieces o f in fo rma tion are c on taine d in your w elc ome le tte r. N O T E: T he f o ll ow ing i ns t r uc t ions as s u me t h a t y ou h a ve a c on nec t ion t o t he I n te r n e t, w h e the r d ia lu p or perm an en t . T o FT P you r s i te to o ur s er ver , la unc h Cute FT P b y d oub le c lick ing th e Cu teF TP icon on y o ur d es k to p . If th e ic on is no t on yo ur desk top , c lick “ Sta rt / Pr ogra ms / G lo ba l SC APE / Cu teF TP PRO / CuteFTP Pro”. MWEB Business 7 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 9. Shared Hosting Quick Reference Guide O nce th e in itia l pr oduc t scr eens h a ve b een c omp le ted , you ar e p rese n ted w i th a scr ee n that looks something lik e th is : In th e “Qu ick Con nec t” to olbar , typ e your hos t n ame , F T P user na me a nd FT P p asswor d a nd c lick on the “C onn ec t” Bu tton . Yo ur FT P Pro gra m w ill n ow be gin es tab lis hing a co nnec tio n to ou r s er ver . O nce the FT P sess io n has b een es ta blish ed , se lec t the files yo u wan t to trans fe r to ou r se r ver ( If this i s th e f ir s t t i m e yo u ar e d oi ng t hi s , yo u w i ll n ee d t o tra ns fer a ll y o ur w ebs ite f i les t o o ur se r ver) T o se lec t th e req uired files , browse to th e “ Exp lor er” sec tion of you r FT P Pro gra m an d c h ang e to th e d ir ec t ory t h a t c on ta ins y our w e bsi t e fi les . MWEB Business 8 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 10. Shared Hosting Quick Reference Guide O nc e you h a ve s e lec t e d t he c or r ec t di r ec to r y, hi gh lig h t al l th e r e qu ired fi l es ( SH I FT + CL IC K) , press the r igh t mous e bu t t on a nd s e lec t “ U P LO AD ” . T h is process p laces a l l the files you se lec te d in th e qu eue s ection o f yo ur F T P pro gr am a nd b eg ins t o up loa d y o ur w e bsite f i les to ou r s er ve r . O nc e t his p r ocess is c o mp le t e an d a l l th e fi l es h a ve be en de le t ed ( or m ar k e d as c o mp le t e) fro m th e qu eue w in dow , yo ur webs ite has be en tr ans ferr ed to our se r ver . T o view you r webs ite , o pen your in te rne t br owser a nd su r f to you r webs ite a ddr ess . (IE if yo ur d oma in na me is MW EB.co .za , your w ebs ite add ress w ill b e www .MWEB.co .za ) Pu b lis hing Yo ur Sit e Ut ilis ing Fr on t Pag e If you r w ebs ite h as b een d e velop ed in Fr on t Page , you w i ll n eed to use th e bu ilt in “ PU BL I SH” f unc t io na lity i n Fro n t P ag e . I f yo u do no t us e t his func t io na li t y a nd c ho os e to F T P yo ur files to our s er ver , yo ur s i te w ill no t be ab le to us e s ome o f th e F ron t Pa ge fu nc tiona lity (H it Co unters , Fe edb ack Fo rms , e tc) . T o “ PU BL ISH” yo ur F ron t Pa ge des ign ed w ebs ite , o pen Fron t Pa ge an d op en th e local v e r s i on o f y o ur h ome p age . MWEB Business 9 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 11. Shared Hosting Quick Reference Guide F ron t Pa ge sh ou ld look so me th ing like th is (W ith yo ur fr on t p age d ep ic ted in th e scree n) : MWEB Business 10 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 12. Shared Hosting Quick Reference Guide T o p ub lis h yo ur s ite , cl ick “F IL E / PU BL ISH W EB” In th e “ PUBL ISH WEB” d ia log ue b o x, typ e your we bsite ad dress an d c l ick th e “ PU BL ISH” b u t ton ( C l ic k th e “ O PT I ON S” bu tto n for th e a d vanc ed d ia lo gu e s ec t io n) MWEB Business 11 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 13. Shared Hosting Quick Reference Guide O n c e yo u h a ve c l i c k e d the “ PU BL I SH” b u t t o n , Front Page will begin connec ting to our ser ver a nd once Fr on t Pa ge h as co nnec te d to our s er ver , a us ern ame a nd passwo rd d ia l ogue bo x w ill a ppe ar. T h is d ia lo gu e b o x re qu ir es you r F T P us erna me and passw ord . Typ e yo ur FT P user name i n th e “ N AM E” bo x a nd y our FT P p as s w or d i n th e “ PAS S W OR D ” b o x an d c l ick “ O K” . T h is b eg ins the process o f up lo ad ing yo ur Fr on t Pag e des ign ed we bsite to ou r se r ve r. O nce th is p rocess is co mp le te , F ron t Page p rese n ts a “Successfu lly Pub l ish ed” dialogu e box. MWEB Business 12 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 14. Shared Hosting Quick Reference Guide O nce th is d ia lo gu e bo x h as appe are d , your Fr on t Page we bsite h as bee n up lo ade d to o ur s e r ver a nd i s a va i lab le t o w eb brows er c li ents . T o view you r we bsite , o pe n yo ur in tern et brows er and su rf to your w ebs ite ad dress ( IE if yo ur d oma in na me is MW EB.co .za , your w ebs ite add ress w i ll be www .MWEB.co.za ) or c lick on the link p ro vid ed b y Fron t Pa ge in th e “ Success fu lly Publis hed ” d ia lo gue bo x. FREQUENTLY ASKED QUESTIONS 1 . Do yo u of fe r Co ldF us ion , A SP a nd /or othe r s er ve r s ide s cr iptin g la ng uag es ? Yes O ur M ic r oso f t Sha r ed p la t fo r m o f f er s s t and ard H T ML , A SP ( Ac t i ve S er ve r Pa ges) , A S P .N E T 1 . 1 , C o l d F u s io n ( 5 .0) a n d Ac t i veS t a te P ER L 5 .8 . O ur L in u x p la t f or m o ff er s s t and ar d H TM L , PH P a nd P ER L ( La t es t s ta bl e r e leas es) How e ver , we do not o ffe r J SP ( Stan dar d J a va Scr ip t is a llow ed , b ur we bsites d e ve lop ed in Ja va ar e n o t sup porte d) . 2 . M a y I h o s t a du lt co nt ent ? No . W e do n o t a llow ad ult c on te nt o f an y k ind on o ur ser vers . MWEB Business 13 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 15. Shared Hosting Quick Reference Guide 3 . Wh at d atab as es d o yo u s u ppor t? O ur Mic roso ft Shar ed p la tfo rm s upp or ts b o th Micr oso ft Access da tabas es a nd Micr oso ft SQ L Stand ard Ser ver da tabas es . O ur L in u x Sh ared platfor m o nly su ppo r ts the MySQL da tabas e 4 . Wh at is t he co nne ct io n s pee d o f th e sh ar ed w eb se r ve rs ? All our s har ed we bsite hos tin g se r vers are co nnec ted via Fas t Eth ern e t (1 00 Mb /s) to C is c o s w i tc h es i n o ur I n ter n e t D a t a C en t r e . As a w ho le , our I nt er ne t D a ta C en tr e is co nnec ted to th e bo th the Te lko m ATM ne twork an d the SAIX b ackb one for r edu nda ncy. 5 . D o yo u of f e r st re amin g me d ia o r R e a lA ud i o / V ide o? No. Ou r s har ed web h os tin g p la t f or ms do no t o f fer s tr e am in g m e di a or R e al A ud io /V i de o . I f yo u r e qu ire a s tr ea m ing me di a s ol u t ion , p lease c on t ac t o ur s a les t e am fo r a d ed ic a te d s e r ver o p tio n 6 . H ow of t en d o yo u b ac ku p? Back ups are don e da ily w i th th e b ackup tapes s tore d off s i te . 7 . Do yo u a llow telnet a cce ss ? N o w e do n o t a ll ow te ln e t or SSH acc es s . Y o u s hou ld s i mp l y F T P you r s i te to i ts sh are d hosting s pace . 8 . Ca n I se tup A no n ym o us FT P ac ces s? No . We o nly a l low named FT P access to ou r sha red we b ser vers . If you re qu ire an F T P s er v er, p le as e c on t ac t our s a les t ea m fo r a d ed ic at e d s er v er o p ti on MWEB Business 14 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 16. Shared Hosting Quick Reference Guide 9 . I s t he re a m i n i m um c ont ra ct pe r io d f o r yo ur w eb ho st in g s o lu t io ns? Y es . Eac h o f our w eb h os ti ng s o lu t io ns has a m in imu m t er m o f one ( 1) ye ar . 1 0 . Is do ma in r eg istr at ion inc lude d in yo u r w e b h ost ing s o lut ion s? Yes and no . If you ha ve p urchase d a packa ged so lution fro m MW EB Business , we g ene ra lly inc lu de th e pu rchas e o f a domain n ame , bu t if you ar e s imply p urch asing sh are d web hos ting , we do n o t. IE If you a re pu rchas ing Sh ared W eb Hos ting on its ow n (and no t pu rch asing a p ac k ag e) , y o u w il l n ee d to purc h ase a dom a in n am e ( or h a ve an e xis t i ng o ne th a t w e c a n tra ns f er to our s er v e r s ) . 1 1 . W h at a re Fr on t P ag e S e r ve r Ext e ns i ons ? F ron tPa ge e xtens ions is a pro gra m tha t pro vid es th e s er ver s ide imp le men ta tion o f F r on t Pa ge . F r o n t Pag e c om mu nica t es w i th t h e e x tens io ns v ia H TT P us in g a R em o te Proc edu re Ca ll (R PC). Wh en the s er ver se es the "PO ST" req ues t add resse d to th e F r on t Pa ge s e r ver e x t ens io ns i t s im p l y d ir ec ts th e r eq ues t to t he ap pro pr i a te p r ogr am . T he e x t ensi ons im pl em en t a u thor in g ( up lo ad in g /dow n lo ad ing docu me n ts , ToD o lis ts ) , a dmin is tra tion (s e tting e nd- user, au thor , an d ad ministra tor pr ivile ges) , a nd d yn amic co n ten t ( brows e- time We b Bo t compo nen ts) . Withou t the F ron tPage se r ver exte nsions yo u will no t b e ab le to tak e ad van ta ge o f th e Web Bo ts tha t ar e a va i la ble thro ugh F r on t Pa ge . Y o u a ls o c a nno t au th or a nd adm i nis t er you r s i t e us in g th e too ls p r o v ide d as par t o f th e Fr on tPag e Ed itor /Exp lo rer p acka ge . 1 2 . Wh at is yo u r t raff ic allo cat ion ? O ur tra f f ic a l loc a t io n ( p er s h are d hos t in g s o lu t io n) is 2 00 M ega B y t es per m on th . I f y o u e xc eed t h is a mou n t , w e s ti ll a l low t r a ff i c to oc c ur , bu t y ou a r e bi l led a t a r a te of R 0 . 50 p er a dd i ti ona l M eg ab y te . MWEB Business 15 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business
  • 17. Shared Hosting Quick Reference Guide 1 3 . W h at is sha re d w ebsi t e ho st ing ? Vir tua l h osting or shre d webs ite h osting is wh ere multiple websites ar e s er ved o ff the sa me ph ysica l s er ver. T h is s a ves e ach c us to mer from p urch asin g the ir own e xpensive s e r ver , perf or m ing t he s et up and p r o v id ing th e a ppro pr i a te en v ir on me n t. Th is is th e m os t co mm on me thod o f hos ting s i tes o f s ma l l to m ed iu m size w i th l igh t to mod erate tr a ffic . MWEB Business 16 Version: 02/290304 www.mwebbusiness.co.za Copyright © MWEB Business