This document provides a quick reference guide for server hosting options, including co-located, dedicated, and managed server hosting. It defines each hosting type and includes frequently asked questions about technical specifications, software and hardware support, security, backups, traffic allocation and contract terms.

1. Quick Reference Guide:
Server Hosting

2. Server Hosting
Quick Reference Guide
TA BLE OF CON T ENTS
GENERAL INFORMATION ...........................................................................................................................................2
CO-LOCATED SERVER HOSTING ..............................................................................................................................3
DEDICATED SERVER HOSTING.................................................................................................................................3
MANAGED SERVER HOSTING ...................................................................................................................................4
FREQUENTLY ASKED QUESTIONS ...........................................................................................................................4
1. W il l I h a ve r oo t / Adm i n c o n tr o l o f m y hos te d s e r ver? ( Su perU s er Ac c es s ) ......................4
2. Ma y I hos t a du l t con ten t on a hoste d ser ver? ................................................................................4
3. Wh a t da tabas es do you s upp or t? ..........................................................................................................4
4. Wh a t is the co nnec tion s pee d o f th e hos ted se r vers? ...............................................................4
5. D o y ou o f fe r s t r ea m ing me di a or R e al A ud io /V i de o? ...................................................................4
6. H ow o f ten d o you bac k u p? .......................................................................................................................5
7. D o y ou a l low te ln e t ac c es s ? ....................................................................................................................5
8. Can I setup Anonymous FTP access ? ................................................................................................5
9. Is th ere a minimu m co n trac t p eriod for yo ur Ser ver Hos tin g so lutions ? ..........................5
10. W h a t is y ou r t r a f f ic a ll oc a t io n? .........................................................................................................5
MWEB Business 1 Version: 02/290304
www.mwebbusiness.co.za Copyright © MWEB Business

3. Server Hosting
Quick Reference Guide
GENERAL INFORMATION
T yp e of Ho st in g: Hos tin g O f a Ser ver In O ur In te rne t D a taCe ntre
Ha rdw are Platf or ms A va ilab le: P r o v id e You r Own Ser v e r or R e n t O ne o f Thr ee
L e ve ls o f Se r ver F r om U s
P l atf or m s A va i l ab l e: M ic r oso f t & L in u x Pl a tf or ms
Pa cka ges A va ilab le: Co -Loc a ted , D ed ica te d & Ma nag ed
In c lu de d In the Packa ge s: 5 U in R ack Sp ace
1 x IP a ddress
1 00 Mb N e two r k c on nec t i vi t y
1 x 64 Kb /s i n In tern e t Ba ndw id th
2 4 H ou r R eb oo t Ser v ice
O pt io na l Ex t ra s: A d di t io na l R ac k S pace ( I n 1U inc r eme n ts )
Ad ditio na l IP Addr esses
Ad ditio na l In tern et ban dwid th ( in 6 4 Kb /s time s lo ts)
Hos t C onnec t + R ou te r Ren tal (A d irec t c on nec tion to
th e ser ver fro m yo ur loc al ne twork)
H a r dw ar e r e n ta l ( 3 Leve ls w i th mu l t ip le o p tio ns)
Man age men t, Su pp or t & Backu ps
M ic r oso f t AS P L ic ens in g
MWEB Business 2 Version: 02/290304
www.mwebbusiness.co.za Copyright © MWEB Business

4. Server Hosting
Quick Reference Guide
CO-LOCATED SERVER HOSTING
Co -Loc a ted Ser ver H osting a l lows MW EB Bus iness to p ro vide th e b asic
in fr as truc tu re aro und h os tin g a se r ver in an In te rne t Da ta C en tre . It is esse n tially an
“ In fras truc tu re Solu tion ” w here ou r C o-Loc ate d c us to me rs pro vide the ir ow n se r vers
a nd h ouse t h em in our w o r l d c l ass In t er ne t D a t a C en t r e .
Ha rdwar e man age men t, O per a tin g Sys tem Mana geme n t, So ftwa re Ma na ge me n t and
b ac k ups are t he s o le r es po ns i bi li t y o f a C o- L oca te d Ser v er H os t ing C us to mer .
C o - l oca te d S er ve r c us t om ers a r e pro v i de d w i th a tt e nde d ac c es s to the ir s er v er
d ur ing o ffice hou rs on ly.
DEDICATED SERVER HOSTING
D e dic a ted S er ver H os t in g t ak es th e c o ncep t e xp la in ed ab o ve ( In fr as tr uc tur e
P r o v is ion ing ) an d ad ds a r en ta l s e r ver to t he m i x.
W e o f f er thr ee ( 3) le ve ls o f s er ve r r en t al s p eci f ica t ions , a n en try l e ve l s er v e r , a m id
r ang e s er ve r an d a h ig h en d s er v e r .
W i th th e o p t io n for m u l ti p l e p r o c e s s o r s , h ig h a va i la b i l i t y R AM a n d mu lti p le h a r d
d r i v es i n m u l ti pl e R A I D c on f igu r a t ions , th e D ed ic a te d S er ve r H os t in g s o lu t io n is
tar ge ted a t c l ien ts who ha ve th e in- ho use ca pab ility to sup por t a ser ve r , bu t do no t
w a n t the ad ded f is c a l l oa d o f p ur c has ing or m an ag ing t h e s er v er h ar dw ar e .
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5. Server Hosting
Quick Reference Guide
MANAGED SERVER HOSTING
Man age d Se r ver Hos tin g takes a to tally o u tso urce d ap pr oach to hos ting a serve r on the
Internet.
We pr o vide in fras truc tu re and a re n ta l s er ver an d app ly a ma nage me n t, su pp or t and
d is as t er r ec o v er y p lan t o the s olu t io n .
FREQUENTLY ASKED QUESTIONS
1. W ill I have root /Admin control of my hosted server? ( S uperUser Access)
I f y o u are a C o- Loca te d or D e d ic a t ed S er ve r H os t in g c us t om er , y es , y ou ha v e
total adminis trative access to the hos ted s erver.
I f y o u a r e a Ma n a g e d Ser ve r H o s t in g c u s t o m e r , yo u w i l l n o t b e a ll o we d
a dm in is tr a ti v e acc es s t o t he s er ve r . (We man age the se r ver to SLA le ve ls)
2. Ma y I hos t a du lt co nt ent on a h ost ed serv er ?
No . W e do n o t a llow ad ult c on te nt o f an y k ind on o ur ser vers .
3. Wh at d atab as es d o y ou su ppor t?
O ur sup por t te am can s upp or t b o th Micros o ft SQL Stan dar d & Ad vance d
Ser ver d a ta bases and the MySQ L Da ta base
4. Wh at is t he co nne ct io n s pee d o f th e ho st ed s er vers ?
O ur en tire r an ge o f se r ver hosting ser vers are con nec ted via F as t Eth ern et
( 100 Mb /s) t o C is c o s w i tc hes in o ur In t er n e t D a ta C e n tr e . As a w ho le , o ur
In tern et Da ta Cen tre is con necte d to th e b o th th e Te lko m AT M n e twork and
th e SAIX back bon e for r edu nda nc y.
5. D o yo u of f e r st re amin g me d ia o r R e a lA ud i o / V ide o?
Y es . Al l ou r s e r ver h os ti ng c us to mers h av e th e a bi li t y t o p r o v id e s tr ea ming
m ed ia , bu t i t mus t be c o n fi gur ed o n the s er ve r .
MWEB Business 4 Version: 02/290304
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6. Server Hosting
Quick Reference Guide
6. H o w of t en d o y ou bac ku p?
Man age d Ser ver hos ting c usto mers are back ed up u tilis ing a 1 + 6
me th odo log y. Th is mea ns that we co nduc t one fu ll an d s ix incre men tal
b ackups a w eek . C o- loc a ted an d De dic a te d Ser ver h os ting cus tomers a re
r espo nsible for the ir ow n back ups .
7. Do yo u a llo w te lnet a cce ss ?
F r om a s ec u r i t y p er s p ec ti v e , w e r ec om men d t ha t you to n o t c o n fi gur e t el ne t
acc es s to t h e h os ted s er ver . R a t her u t il ise S SH or o ne o f th e o t he r s ec u r e
r emo te access s o ftwar e pack ages .
8. Ca n I se tup A no ny mo us FT P ac ces s?
Yes . An onymous FT P acc ess can be c on fig ure d to the H os ted Ser ver . If yo u
a r e a Man age d S er v e r H os ti ng c us t om er , p le as e c o n tac t our T ec hn ic a l
Ass istanc e C en tr e . If yo u are a C o-Loca ted or De dic a ted Se r ver hos tin g
c us t om er , y o u c an s et t h is u p you r s e l f
9. Is t he re a min imum c ont ra ct pe r io d fo r yo ur Serv er Ho st in g so lut ions ?
Y es . Eac h o f our w eb hos t in g s o lu t io ns c a r r i es a mi n im um t er m o f o ne ( 1 )
y e ar w i th t w o ( 2 ) an d t hr ee ( 3 ) ye ar t er ms p os s ib le i n t he D ed ic a t ed &
M an age d Se r ver h os tin g s o lu t ions .
10. Wh at is you r t raff ic allo cat ion ?
O ur tra f f ic a l loc a t io n i s l ik e no o t her ma jo r I S P in S o u th A fr ic a . W e do n o t
p r o v ide you w i th a tra f f ic a l loc at i on per mo n th . Ins t ea d , w e pr ovi de y ou w i t h
In tern et ban dwid th to yo ur ser ver in 6 4 Kb /s time s l ots .
I E O n a s ing le 64Kb /s t i me s lo t , y ou c ou ld tr ans f er a ppro x i ma te l y 2 0
G ig a B ytes o f mon t h l y t r a f f ic
MWEB Business 5 Version: 02/290304
www.mwebbusiness.co.za Copyright © MWEB Business