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  • Intel – dual core or single core G5 – desktops G4 – laptops and eMacs (for schools) 3/2006
  • http://www.videohelp.com/dvd
  • nonprof2007.ppt

    1. 1. Technology As A Management Tool Pat Sine Office of Educational Technology College of Human Resources, Education & Public Policy University of Delaware
    2. 2. Topics <ul><li>Technology strategic planning </li></ul><ul><li>Purchasing hardware and software </li></ul><ul><li>Security </li></ul><ul><li>Networking </li></ul><ul><li>Your presence on the web </li></ul><ul><li>Online communications tools </li></ul>
    3. 3. Technology Strategic Planning Strategic Technology Planning
    4. 4. Elements of Strategic Planning <ul><li>Source: Techsoup.org </li></ul>
    5. 5. Pointers for Strategic Planning <ul><li>Keep focus on the goals of the organization </li></ul><ul><li>Use the plan as an ongoing map – not a task to be completed </li></ul><ul><li>If you don’t know…get an expert </li></ul><ul><li>Question all experts! </li></ul>
    6. 6. Tech Plan – Table of Contents <ul><li>Introduction and Summary </li></ul><ul><li>Agency’s Mission Statement </li></ul><ul><li>Programs and Services </li></ul><ul><li>Technology Vision Statement </li></ul><ul><li>Current Technology Structure </li></ul><ul><li>Technology Goals </li></ul><ul><li>Technology Work Plan </li></ul><ul><li>Budget </li></ul><ul><li>Monitoring and Evaluation </li></ul>
    7. 7. Budgeting <ul><li>TCO – Total Cost of Ownership </li></ul><ul><li>70 / 30 rule </li></ul><ul><ul><li>30% >>> initial purchase of hardware, software and peripherals </li></ul></ul><ul><ul><li>70% >>> technical support, repairs, training and upgrades </li></ul></ul>
    8. 8. Planning Resources <ul><li>Tech Soup www.techsoup.org/howto/articles/techplan/index.cfm </li></ul><ul><li>Tech Atlas – Online Tech Plan Development Tool techatlas.org/tools/default.asp </li></ul>
    9. 9. Who are the Stakeholders?
    10. 10. Stakeholders <ul><li>Decision makers across the organization </li></ul><ul><li>Clients to be served </li></ul><ul><li>Staff and volunteers who will use the technology </li></ul>
    11. 11. Purchasing Hardware
    12. 12. The only reason to have a computer is to run software. So… decide on your general software needs first.
    13. 13. But…we’ll start with hardware anyway!
    14. 14. How do we measure? <ul><li>Bits </li></ul><ul><li>Bytes </li></ul><ul><li>Kilo 10 3 </li></ul><ul><li>Mega 10 6 </li></ul><ul><li>Giga 10 9 </li></ul><ul><li>Tera 10 12 </li></ul><ul><li>Peta 10 15 </li></ul>
    15. 15. Basic Hardware Decisions <ul><li>What kind of machine? </li></ul><ul><li>Windows or Macintosh? </li></ul><ul><li>Desktop, laptop, tablet? </li></ul><ul><li>Desktop and laptop? </li></ul>
    16. 16. Basic Hardware Decisions <ul><li>Processor type and speed </li></ul><ul><ul><li>Measured in GHz </li></ul></ul><ul><ul><li>Windows (min 1.5) </li></ul></ul><ul><ul><ul><li>Intel Core Duo Series </li></ul></ul></ul><ul><ul><ul><li>AMD Athlon™ 64 X2 Dual-Core </li></ul></ul></ul><ul><ul><li>Mac (1.8 to 2.2) </li></ul></ul><ul><ul><ul><li>Intel Core 2 Duo processor </li></ul></ul></ul>
    17. 17. Basic Hardware Decisions <ul><li>Memory – RAM </li></ul><ul><ul><li>Measured in MB or GB </li></ul></ul><ul><ul><li>Preferably 1GB </li></ul></ul><ul><ul><ul><li>(some say it will run at 512, but not worth later update costs) </li></ul></ul></ul>
    18. 18. Basic Hardware Decisions <ul><li>Hard drive size </li></ul><ul><ul><li>Measured in GB </li></ul></ul><ul><ul><li>60 – 80 GB </li></ul></ul><ul><ul><li>More in a desktop </li></ul></ul><ul><ul><li>More to store multimedia </li></ul></ul>
    19. 19. Basic Hardware Decisions <ul><li>Optical Drives </li></ul><ul><ul><li>DVD ROM & CD R/W (the old way) </li></ul></ul><ul><ul><li>CDRW/DVD Combo (2006) </li></ul></ul><ul><ul><li>DVD+/-RW (2007+) </li></ul></ul>
    20. 20. Basic Hardware Decisions <ul><li>Connectivity </li></ul><ul><ul><li>Modem – 56 Kbps </li></ul></ul><ul><ul><li>Network card – 10/100/1000 Mbps </li></ul></ul><ul><ul><li>Wireless adapter – 802.11b or 802.11g (most do both) – heading for 802.11n </li></ul></ul>
    21. 21. Other Hardware Decisions <ul><li>Things you don’t need to think about, much. </li></ul><ul><li>Monitors – DVI capable </li></ul><ul><li>Mouse and keyboard </li></ul><ul><li>Video cards </li></ul><ul><li>Sound cards </li></ul><ul><li>Modems </li></ul><ul><li>Ethernet (network) connectivity </li></ul><ul><li>Wireless access in a notebook </li></ul>
    22. 22. Even More Hardware Decisions <ul><li>What else? </li></ul><ul><ul><li>Backup devices and data transport </li></ul></ul><ul><ul><ul><li>CD-R </li></ul></ul></ul><ul><ul><ul><li>CD-RW </li></ul></ul></ul><ul><ul><ul><li>DVD +/-RW </li></ul></ul></ul><ul><ul><ul><li>Tape </li></ul></ul></ul><ul><ul><ul><li>Thumb drive (pen, USB, flash, jump) </li></ul></ul></ul><ul><ul><li>Printers, scanners, digital cameras </li></ul></ul>
    23. 23. <ul><li>The biggest mistake to avoid… </li></ul><ul><li>Waiting just one more week for the prices to drop and the technology to stabilize. </li></ul>
    24. 24. One More Hardware Decision <ul><li>What about recycled computers? </li></ul><ul><ul><ul><li>www.techsoup.org/recycle/index.cfm </li></ul></ul></ul><ul><li>TCO – Total Cost of Ownership </li></ul>
    25. 25. Hardware Decisions
    26. 26. Choosing Software
    27. 27. Software Characteristics <ul><li>Compatibility </li></ul><ul><li>Capability </li></ul><ul><li>Stability </li></ul><ul><li>Scalability </li></ul><ul><li>Ease of Use </li></ul><ul><li>Longevity and Support </li></ul>
    28. 28. Software Categories <ul><li>Commercial or purchased </li></ul><ul><li>Free </li></ul><ul><ul><li>Open Source </li></ul></ul><ul><ul><li>Shareware </li></ul></ul><ul><ul><li>Freeware </li></ul></ul><ul><ul><li>Public Domain </li></ul></ul>
    29. 29. What’s Available For Free Look for software at download.com or tucows.com E-base Etapestry Non-profit Databases Outlook Express Mozilla Thunderbird E-mail clients Internet Explorer Mozilla Firefox Web Browsers OpenOffice Office Suite
    30. 30. What’s Available For Free Online Empressr Presentation Software Gmail or Yahoo Mail E-mail Spreadsheet Google Docs & Spreadsheets Word Processor
    31. 31. Purchasing Software <ul><li>Donated and Discount Products for Nonprofits </li></ul><ul><ul><li>TechSoup Stock </li></ul></ul><ul><ul><li>www.techsoup.org/stock </li></ul></ul>
    32. 32. What Else? <ul><li>Virus and Spyware Protection! </li></ul><ul><ul><li>AVG Antivirus www.grisoft.com </li></ul></ul><ul><ul><li>Windows Defender www.microsoft.com/athome/security/spyware/software/default.mspx </li></ul></ul><ul><ul><li>TechSoup: Virus Protection Resource Page </li></ul></ul><ul><li>Firewall </li></ul><ul><ul><li>ZoneAlarm www.zonealarm.com / </li></ul></ul><ul><ul><li>Built-in Windows Firewall </li></ul></ul><ul><ul><li>Your wireless or network router </li></ul></ul>
    33. 33. Databases: Powerful, Somewhat more daunting, but Priceless <ul><li>Capabilities </li></ul><ul><ul><li>Next step after spreadsheets for organizing data </li></ul></ul><ul><ul><li>Can grow with the organization </li></ul></ul><ul><li>ebase and eTapestry </li></ul><ul><ul><li>Specifically for non-profits to conduct business </li></ul></ul>
    34. 34. Software Decisions
    35. 35. Tech Skills
    36. 36. Tech Skills Considerations <ul><li>How will you train all your staff to use technology to improve productivity? </li></ul><ul><li>How will you reward those who do excel and encourage those who shy away? </li></ul><ul><li>As your operations become more computer-based, what will you do about technophobes? </li></ul>
    37. 37. Tech Skills Considerations <ul><li>Technology Literacy Benchmarks for Nonprofit Organizations (2001) </li></ul><ul><li>www.benton.org/publibrary/stratcom/techlit.pdf </li></ul>
    38. 38. Tech Skills
    39. 39. Security
    40. 40. Invasions: the enemy outside <ul><li>Hacking and Cracking </li></ul><ul><li>Viruses </li></ul><ul><ul><li>A program or piece of code that is designed to replicate itself and spread from file to file, usually attaching itself to applications. Replicates itself via the network or email. </li></ul></ul><ul><li>Worms </li></ul><ul><ul><li>A program or algorithm that replicates itself over a computer network without user intervention and usually performs malicious actions. </li></ul></ul><ul><li>Trojan Horses </li></ul><ul><ul><li>A destructive program that masquerades as a benign application. </li></ul></ul><ul><li>Hoaxes </li></ul><ul><li>Phishing and pharming </li></ul>
    41. 41. User Practices: the enemy inside <ul><li>Insecure passwords </li></ul><ul><li>Posted passwords </li></ul><ul><li>Poor back up practices </li></ul><ul><li>Internet firewall non-use </li></ul><ul><li>Lack of virus software updates </li></ul><ul><li>Lack of OS and other software updates </li></ul>
    42. 42. Security
    43. 43. Connecting to the Internet
    44. 44. Connecting To The Internet Broadband 1.5Mbps (symmetrical, dedicated) T1 Generally 384 Kbps (upload) - 6 Mbps (asymmetrical, shared) Cable Generally 1-3 Mbps (distance-dependent, asymmetrical) -- Soon to be upgraded to FiOS at 5-30 Mbps (fiber to the home DSL 56Kbps Dial-up
    45. 45. Connecting to the Internet
    46. 46. Local Area Networking
    47. 47. Types Of Local Area Networks <ul><li>Peer-to-Peer </li></ul><ul><ul><li>Local </li></ul></ul><ul><ul><li>Virtual </li></ul></ul><ul><li>Client-Server </li></ul>
    48. 48. Peer-to-peer Networking <ul><li>Source: Techsoup.org, </li></ul><ul><li>www.techsoup.org/articlepage.cfm?ArticleID=210&topicid=3 </li></ul>Router
    49. 49. Client-server Networking <ul><li>Source: Techsoup.org, </li></ul><ul><li>www.techsoup,org/articlepage.cfm?ArticleID=210&topicid=3 </li></ul>Router
    50. 50. Why A Server? <ul><li>Authentication </li></ul><ul><li>E-mail </li></ul><ul><li>Applications </li></ul><ul><li>File and Print Servers </li></ul><ul><li>Security </li></ul><ul><li>Backups </li></ul>
    51. 51. When A Server? <ul><li>4 or fewer ► Peer-to-Peer </li></ul><ul><li>20 or more ► Client/Server </li></ul><ul><li>In between ► determine by </li></ul><ul><ul><li>Business practice </li></ul></ul><ul><ul><li>Availability of network support staff </li></ul></ul>
    52. 52. Reaching Further on the Network <ul><li>Internet </li></ul><ul><li>Intranet </li></ul><ul><ul><li>Web-based services protected by password access </li></ul></ul><ul><li>LAN – Local Area Network </li></ul><ul><ul><li>Single site network </li></ul></ul><ul><li>WAN – Wide Area Network </li></ul><ul><ul><li>LANs connected over a wide distance </li></ul></ul><ul><li>VPN – Virtual Private Network </li></ul><ul><ul><li>Network that uses public wires to allow access to a network (usually a LAN) </li></ul></ul>
    53. 53. Local Area Networking
    54. 54. Why the Web?
    55. 55. Why The Web? <ul><li>General information – puts you on the map </li></ul><ul><li>Disseminate special materials more efficiently </li></ul><ul><li>“Any time” connections </li></ul><ul><li>Create a library of materials </li></ul><ul><li>Involve new people less intrusively </li></ul>
    56. 56. Where to Publish <ul><li>Space from your connection provider </li></ul><ul><li>Local server </li></ul><ul><li>Vendors </li></ul><ul><li>Web Hosting </li></ul><ul><li>Registering a domain name </li></ul>
    57. 57. Where to Publish <ul><li>Criteria for a Web Hosting Service </li></ul><ul><ul><li>FindMyHosting: Web Host Guide www.findmyhosting.com/webhosting-guide.htm </li></ul></ul><ul><ul><li>How to Choose a Web Host by Christopher Heng www.thesitewizard.com/archive/findhost.shtml </li></ul></ul><ul><li>FindMyHosting </li></ul><ul><ul><li>www.findmyhosting.com / </li></ul></ul>
    58. 58. Skills Needed for a Great Site <ul><li>Publications – writing & organizing </li></ul><ul><li>Graphics arts </li></ul><ul><li>Technical </li></ul>
    59. 59. Stages of Site Development <ul><li>Brochure - static </li></ul><ul><li>Magazine – regular updates </li></ul><ul><li>Direct Mail Appeal – tied to membership or outreach database </li></ul><ul><li>Community – closer to a portal </li></ul>Source: The Stages of Site Development , Rick Christ
    60. 60. NPO Web Site Samples <ul><li>Center for Democracy & Technology www.cdt.org / </li></ul><ul><li>Creative Mentoring </li></ul><ul><li>www.creativementoring.org/index.shtml </li></ul><ul><li>OceanHealth.org oceanhealth.org / </li></ul>
    61. 61. Blogging <ul><li>Web logs Weblogs Blogs </li></ul><ul><li>Nonprofit Blog Exchange nonprofitblogexchange.blogspot.co m / </li></ul><ul><li>A Nonprofit's Guide to the Blogosphere www.techsoup.org/learningcenter/internet/page5509.cfm?cg=searchterms&sg=blogging </li></ul>
    62. 62. Why Blog? <ul><li>To report back from an event or conference </li></ul><ul><li>To involve staff and take advantage of their knowledge </li></ul><ul><li>To involve volunteers and document their work </li></ul><ul><li>To provide resources and information to constituents </li></ul><ul><li>To provide resources and information from constituents </li></ul><ul><li>To give constituents a place to voice their opinion </li></ul><ul><li>To give constituents support </li></ul><ul><li>To create the media coverage constituents want </li></ul><ul><li>To give constituents the power and tools to create change </li></ul><ul><li>To reach potential donors </li></ul>Source: Netsquared.org, http://www.netsquared.org/blog/britt-bravo/ 10-ways-nonprofits-can-use-blogs
    63. 63. Web Site Decisions
    64. 64. Using Online Communications Tools
    65. 65. Asynchronous Communication <ul><li>Email </li></ul><ul><li>Listservs </li></ul><ul><li>Blogs </li></ul><ul><li>Wikis </li></ul>
    66. 66. E-mail <ul><li>Netiquette </li></ul><ul><li>Management and storage </li></ul><ul><li>Clarity </li></ul><ul><li>Lists managed through an Address book </li></ul>
    67. 67. Listservs <ul><li>“ Chatty” </li></ul><ul><ul><ul><li>Charity Channel Forums </li></ul></ul></ul><ul><ul><ul><li>charitychannel.com/forums/index.asp </li></ul></ul></ul><ul><li>E-zines or newsletters </li></ul><ul><li>Do-it-yourself </li></ul><ul><ul><li>Yahoo! Groups groups.yahoo.com / </li></ul></ul>
    68. 68. Synchronous Communication <ul><li>Chatrooms </li></ul><ul><li>Instant Messaging </li></ul><ul><li>Video conferencing </li></ul><ul><li>Skype </li></ul>
    69. 69. AOL Instant Messenger
    70. 70. NetMeeting (now replaced)
    71. 71. Skype
    72. 72. Online Communication Decisions
    73. 73. Great Sources of Additional Help TechSoup www.techsoup.org Compumentor www.compumentor.org/ NetSquared www.netsquared.org
    74. 74. Materials for this presentation can be found at <ul><li>www.udel.edu/sine/nonprof </li></ul>

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