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  • 1. Provisioning Solutions for Hosting Providers Douglas Johnson, SWsoft Product Marketing Director Wednesday, May 9, 2007
  • 2. SWsoft Family of Automation Solutions
    • Individual server management
    • Packaged billing and automation
    • Centralized management of Plesk and Virtuozzo servers
    • Customized datacenter management tool
    • Centralized management of resources on server farms and clusters.
  • 3. Which Solution is Right for My Business? Separate provisioning and billing databases Single database for billing and provisioning Shared hosting utilizes PEM control panel Shared hosting utilizes Plesk control panel Full Windows Services support Cost efficient option Customized deployment into existing environment Easy to install and manage Modular for growth and customization Pre-integrated for rapid deployment Create service plans from resources in server farms or clusters Manage SWsoft hosting products -Virtuozzo, Plesk, and SiteBuilder
  • 4. Provisioning Different Levels of Plans
    • Service provisioning strategies
      • Platinum, Gold, Bronze plans
      • Limit based plans
      • Attribute based plans
  • 5. Resource Provisioning
    • Service Plans
      • Collections of resources
    • Resources
      • Can include sub-resources
    Service Plan Web hosting (IIS) Database hosting (MS SQL, MySQL, etc.) Email Hosting (Exchange / qmail) Disk space Traffic FTP Web App 1 Web App 2 PHP ASP.NET SharePoint users sites SSL
  • 6. Manual Provisioning
    • When necessary, manual provisioning steps add flexibility
      • Add new services quickly
      • Bill for services such as consulting services
      • Create a manual validation step
  • 7. Automatic Domain & DNS Management Domain Registrars (30+ supported) SWDN provides resources to develop new plug-ins SWsoft Provisioning System DNS Servers Customer 1. Order placed via storefront or control panel 2. Domain processing (new, transfer, or renew) Provider Datacenter 3. Update name servers (A MX NS CNAME TXT)
    • SWsoft provisioning products provide automatic domain provisioning and maintenance
    • SWDN provides a framework for ISVs to add and maintain plug-ins for integrating domain registries and registrars
    Reseller or Service Provider 4. Manage domain provider, reseller, or customer control panels Application Servers (Plesk, Virtuozzo, etc) Domain Plug-In
  • 8. Provisioning Resellers
    • Flexible platforms support all types of agents and resellers.
      Reseller plans are automatically created at enrollment   Reseller can select a payment gateway and domain registrar  Reseller can change service plan resource types Other Capabilities    Reseller can change plan resource quantities and limits    Reseller brands service  Reseller creates service plans from bulk resources - Reseller pays for bulk resources in advance  Reseller sets plan prices and decides which plans to offer - Charges assessed at consumption or end of month  Reseller brands provider plans and collects commission - Charges assessed at end of month Financial Arrangements Power Resale Simple Resale Agent Feature
  • 9. Branding Capabilities
    • Storefront and control panel look and feel is a critical part of service branding
    • Several other important brand considerations:
    • Hostname and URL
      • Database
      • DNS branding
      • SSL proxy
    • Mail branding
      • POP3
      • IMAP
      • SMTP
      • web mail
    • Credit card statement
    • Auxiliary services
    • IP addesses
  • 10. Customer Up-selling
    • Type of Up-sale
      • Upgrade service plan
      • Add applications
      • Add resources (in advance or as services are used)
    • Where up-sale transaction takes place
      • Storefront
      • Control panels
      • Notifications
    Online sales of umbrellas? Field sales of umbrellas!
  • 11. Events and Alerts
    • Receive alerts
      • Server over-loaded, customer installed, customer left, service state changes
    • React to alerts
      • Send email, run script, re-boot server, send notification
  • 12. Roadmap - HSPcomplete 3.3 SP3 3.3 SP2 3.4 GA 3.4 Beta Q3’07 Q4’07 Q1’08 Q2’08 May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Q2’07
    • PHP-based online store
      • Shopping cart “like” functionality and custom branding
    • SWsoft core systems integration
      • Recent versions of Plesk, Virtuozzo, SiteBuilder
    • Open architecture
      • API for external shopping carts, billing, accounting
      • SDK with example plug-ins, a migration toolkit, and more
    • Clustered management node
      • Distribute HSPcomplete across several physical servers and improve uptime with monitoring and load balancing
    HSPcomplete 3.3 Top Features
    • OPEN FUSION integration
      • Single Sign On (SSO) integration
      • VZPP integration (same as Plesk)
    • Core improvements
      • Pluggable services and provisioning
      • One invoice for several subscriptions
      • SSL certificates support
    • Open architecture
      • Anti-fraud plug-ins
      • Accounting plug-ins
    HSPcomplete 3.4 Top Features
  • 13. Roadmap - PEM 2.6.3 PEM3.0 Q3’07 Q4’07 Q1’08 Q2’08 May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Q2’07 2.6.4 2.6.5 2.6.6
    • Windows SharePoint Services 3.0
      • 40 templates
    • Bare-metal server provisioning
      • Configured as part of a service plan
    • Mailbox / SharePoint user control panel
    • Exchange service enhancements
      • Bulk mailbox import via .csv file
      • Hostname services branding
    • Key Administrator integration for Plesk in VPS
    • Clustered MS SQL Server 2005 support
    PEM 2.6.3 Top Features
    • Exchange 2007
      • Utilizing HMC 4.0
    • Integration with anti-virus and anti-spam solutions
    • Exchange enhancements
      • Outlook profile configuration tool
      • Exchange SPLA reporting
      • Exchange migration
    • Support for updated Virtuozzo and SiteBuilder versions
    • OPEN FUSION support
      • Applications packaging standard
    PEM 2.6.4 Top Features
    • Exchange 2007
      • Automated deployment
    • Customer directory integration
      • LDAP
    • Office Communication Server
    • Scheduled backups
      • Sold by provider, scheduled by customer
      • VPS backups
    • OPEN FUSION support
      • Single sign on
    PEM 2.6.5 Top Features
    • Clustered shared Windows web hosting
    • Datacenter Automation Suite
      • VMware provisioning
      • VPS/DAS storage provisioning (NetApp SAN integration)
      • VLAN provisioning
    • Exchange 2007
      • Dedicated Exchange server support
      • Improved Windows mobile support
      • Hosted Exchange manager
    • Integration with Open-Xchange
    PEM 2.6.6 Top Features
  • 14. Questions and Answers
    • Conclusions:
    • Provisioning can save time
    • Provisioning can provide customer satisfaction
    • Provisioning can differentiate your service
    • SWsoft provides tier I provisioning software

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