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Batten

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Transcript

  • 1. Electronic Commerce Software Chapter 9 Bridgette Batten Susan Harper
  • 2. Objectives
    • Finding and evaluating Web hosting services
    • Basic functions
    • Advanced functions
    • Software for small and midsize businesses
    • Software for midsize to large businesses
    • Software for large businesses that have existing information technology infrastructure
  • 3. Web Methods
    • Software that uses XML
    • Used for B2B Electronic Commerce
    • Over 1200 installations
    • Facilitates exchange of information between companies
  • 4.
    • Self-hosting
      • Run servers in-house
      • Used by larger companies
    • Third party hosting
      • AKA: commerce service providers; managed service providers (MSPs), application service providers (ASPs), Internet Service Providers (ISPs)
      • Smaller to mid-size companies
    WEB HOSTING ALTERNATIVES
  • 5. Third party hosting options
    • Shared hosting- the client’s Web site is on a server that hosts other Web sites simultaneously and is operated by the service provider at its location.
    • Dedicated hosting- the service provider makes a Web server available to the client, but the client does not share the server with other clients of the service provider.
    • Co-location service- service provider rents a physical space to the client to install its own server hardware.
  • 6. The List
  • 7. BASIC FUNCTIONS OF ECOMMERCE SOFTWARE
    • Catalog Display
      • Catalog
      • Static Catalog
      • Dynamic Catalog
  • 8. Small eCommerce Site
  • 9. Shopping Cart
    • Forms-based shopping
      • problems, because confusing and error prone
    • Shopping Carts are a standard
      • Keeps tract of items, very easy to use
    • Information must be stored for shopper to retrieve
      • Create and Store cookies
  • 10.  
  • 11. Transaction Processing
    • Occurs when the shopper proceeds to the virtual checkout counter by clicking a checkout button. Then the eCommerce software performs calculations- discounts, tax, shipping costs. The customers Web browser software and the seller’s Web server software both switch into a secure state of communication.
  • 12. ADVANCED FUNCTIONS OF ECOMMERCE SOFTWARE
    • Middleware
      • Type of software that connections ecommerce software and existing accounting system
    • Examples
      • BEA Systems, Broadvision, Digital River
  • 13. Enterprise Application Integration and Databases
    • Application software
    • Application server
    • Business logic
    • Application integration
    • Page-based systems
    • Component-based application system
    • Database manager
    • Distribution information systems
    • Distribution database systems
    • Open Source
  • 14. MySQL - open source software that can be downloaded and used at no cost
  • 15. Web Services
    • What Web Services Can Do
    • How Web Services Work
    • SOAP, UDDI, and WSDL
      • Simple Object Access Protocol
      • Universal Description, Discovery, and Integration
      • Web Services Description Language
    • The Future of Web Services
  • 16. Integration with ERP Systems
  • 17. ECOMMERCE SOFTWARE FOR SMALL AND MIDSIZE COMPANIES
    • Basic Commerce Service Providers
    • Mall-Style Commerce Service Providers
      • Yahoo! Store
      • Bigstep
        • Data mining-looking for hidden patterns in data
  • 18. Estimated Operating Expenses for a Small Web Business
    • Operating Costs Cost Estimate
      • Initial site setup fee $200
      • Annual maintenance fee 1200
      • Domain name registration 70
      • Scanner for photo conversion 300
      • Photo editing software 100
      • HTML and site design help 400
      • Merchant credit card setup fee 200
      • Total First-Year Cost $2470
  • 19. ECOMMERCE SOFTWARE FOR MIDSIZE TO LARGE BUSINESSES
    • Web Site Development Tools
      • Microsoft FrontPage
      • Macromedia Dreamweaver
    • 3 midrange electronic commerce systems
      • Intershop Enfinity
      • IBM WebSphere Commerce Professional Edition
      • Microsoft Commerce Server 2002
  • 20. ELECTRONIC COMMERCE SOFTWARE FOR LARGE BUSINESSES
    • Need to handle higher transaction loads
    • Need dedicated software applications to handle specific elements of their online businesses
    • Telltale sign is price, also extensive support for b2b commerce
    • Enterprise-class software
  • 21. Enterprise-Class Electronic Commerce Software
  • 22. Customer Relationship Management Software
    • Obtain data from operations software that conducts activities such as sales automation, customer service center operations, and marketing campaigns.
    • Examples
      • Siebel Systems
      • Oracles CRM
  • 23. Supply Chain Management Software & Content Management Software
    • Helps companies to coordinate planning and operations with their partners in the industry supply chains.
    • Helps companies control the large amounts of text, graphics, and media files.
  • 24. Knowledge Management
    • Includes tools that read electronic documents, scanned paper documents, e-mail messages, and Web pages.
    • IBM Lotus Discovery Server
    • Microsoft SharePoint Technologies
      • Total cost $50,000 to $1 million or more

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