Michal Blažej @michalblazejwww.lbstudio.sk
Who is an accountmanager ?
“Interný hajzel,ktorý ľudí pushuje.”     “An asshole, that     hustles the team.”
RESOURCEMANAGEMENT  “An asshole, that  hustles the team.”
RESOURCE    MANAGEMENThandles resources, production capacity,   task assigment, project timeline
“Rieši kakanice sklientom, kým sa    rozmyslí.” “Resolves issues with client until he makes up his mind.”
CLIENTCOMMUNICATION “Resolves issues with client until he makes up his mind”
CLIENTCOMMUNICATION   task definition, phone calls,instant email replies, being pretty
FINANCEprice quote, keeping the budget
ACCOUNTI   MANAGERS
DEADLINES NOT MET
DEADLINES NOT METCLIENT EXPECTATIONS      NOT MET
DEADLINES NOT METCLIENT EXPECTATIONS      NOT METDEMOTIVATED TEAM
Who isresponsible ?
DEADLINES NOT MET  resource management
CLIENT EXPECTATIONS       NOT METdepts: the creatives & the craftsmen
DEMOTIVATED TEAMteam not in contact w/ the client
Is therea solution ?
4 hrsfly to SFO   meet ZURB    learn
designer   coder   analyst
✓ Photoshop       ✓ Photoshop       ✓ Photoshop✓ HTML, CSS, JS   ✓ HTML, CSS, JS   ✓ HTML, CSS, JS✓ HE, ER          ✓ HE, ...
WEEKLY PLAN
DAILY STAND UP
ONLINE TOOLS
project
So...what ?
THE WINS     clients get what they wantself-managed team is less hustled    diverse tasks are more fun              and
THE WINS     clients get what they wantself-managed team is less hustled      diverse tasks is more fun                and...
How toget there ?
THE TEAM
THE TEAMis a problem
THE TEAM...create it!
THE TEAM            soft skills       self-management         well roundedbudget manager / bizdev / sales
Does it work ?
production - design - strategy - technology
AND OTHERS    ZURB   Metalab   Clearleft      ...   Google    Citrix
Easyas pie.
Michal Blažej: Zbavte sa account managementu
Michal Blažej: Zbavte sa account managementu
Michal Blažej: Zbavte sa account managementu
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Michal Blažej: Zbavte sa account managementu

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Michal Blažej: Zbavte sa account managementu

  1. 1. Michal Blažej @michalblazejwww.lbstudio.sk
  2. 2. Who is an accountmanager ?
  3. 3. “Interný hajzel,ktorý ľudí pushuje.” “An asshole, that hustles the team.”
  4. 4. RESOURCEMANAGEMENT “An asshole, that hustles the team.”
  5. 5. RESOURCE MANAGEMENThandles resources, production capacity, task assigment, project timeline
  6. 6. “Rieši kakanice sklientom, kým sa rozmyslí.” “Resolves issues with client until he makes up his mind.”
  7. 7. CLIENTCOMMUNICATION “Resolves issues with client until he makes up his mind”
  8. 8. CLIENTCOMMUNICATION task definition, phone calls,instant email replies, being pretty
  9. 9. FINANCEprice quote, keeping the budget
  10. 10. ACCOUNTI MANAGERS
  11. 11. DEADLINES NOT MET
  12. 12. DEADLINES NOT METCLIENT EXPECTATIONS NOT MET
  13. 13. DEADLINES NOT METCLIENT EXPECTATIONS NOT METDEMOTIVATED TEAM
  14. 14. Who isresponsible ?
  15. 15. DEADLINES NOT MET resource management
  16. 16. CLIENT EXPECTATIONS NOT METdepts: the creatives & the craftsmen
  17. 17. DEMOTIVATED TEAMteam not in contact w/ the client
  18. 18. Is therea solution ?
  19. 19. 4 hrsfly to SFO meet ZURB learn
  20. 20. designer coder analyst
  21. 21. ✓ Photoshop ✓ Photoshop ✓ Photoshop✓ HTML, CSS, JS ✓ HTML, CSS, JS ✓ HTML, CSS, JS✓ HE, ER ✓ HE, ER ✓ HE, ER
  22. 22. WEEKLY PLAN
  23. 23. DAILY STAND UP
  24. 24. ONLINE TOOLS
  25. 25. project
  26. 26. So...what ?
  27. 27. THE WINS clients get what they wantself-managed team is less hustled diverse tasks are more fun and
  28. 28. THE WINS clients get what they wantself-managed team is less hustled diverse tasks is more fun and you’ll craft GREAT PRODUCTS
  29. 29. How toget there ?
  30. 30. THE TEAM
  31. 31. THE TEAMis a problem
  32. 32. THE TEAM...create it!
  33. 33. THE TEAM soft skills self-management well roundedbudget manager / bizdev / sales
  34. 34. Does it work ?
  35. 35. production - design - strategy - technology
  36. 36. AND OTHERS ZURB Metalab Clearleft ... Google Citrix
  37. 37. Easyas pie.

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