WebEngage product deck. See how it works

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WebEngage is an in-site survey and feedback tool for websites. This presentation is a product information guide on what WebEnage is and how it works.

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WebEngage product deck. See how it works

  1. 1. Overview Survey Feedback Integration Customers Thanks! Love your customers? Care about their feedback? Want to get valuable insights from visitors on your website to achieve your product and marketing goals? If you answered “yes”, you are looking at the right deck  ->
  2. 2. See what WebEngage does -> Overview Survey Feedback Integration Customers Thanks!
  3. 3. What does WebEngage do? 1. Helps you get customer insights , from visitors on your site by letting you conduct in-site, unobtrusive and targeted surveys from visitors on your website and helping you make informed decisions Overview Survey Feedback Integration Customers Thanks!
  4. 4. What does WebEngage do? 2. Helps you get started with a customer feedback management tool in minutes by using you a simple feedback solution for your website that works via a feedback tab placed on your site Overview Survey Feedback Integration Customers Thanks!
  5. 5. What does WebEngage do? 3. Helps you drive conversions and generate leads , in realtime by letting you conduct lead generation surveys from visitors on your website who come via search engines, ad-campaigns or referral traffic. Overview Survey Feedback Integration Customers Thanks!
  6. 6. See how WebEngage Surveys work -> Overview Survey Feedback Integration Customers Thanks!
  7. 7. Step 1. Create a survey Create a survey. Choose channels to collect responses – in-site or off-site Overview Survey Feedback Integration Customers Thanks!
  8. 8. Step 2. Add questions to the survey (a) Add questions to the survey. We support all types of questions – radios, checkboxes, comments etc Overview Survey Feedback Integration Customers Thanks!
  9. 9. Step 2. Add questions to the survey (b) Add questions. Re-order them. Preview your survey. Looks Good? Continue -> Overview Survey Feedback Integration Customers Thanks!
  10. 10. Step 3. Specify rules for the survey Specify rules for your survey. Leave blank to display the survey to all visitors on your site. You can specify rules for each of your surveys. If present, the survey is only shown to users who match the criteria you specified. We support rules based on: a. Page URL’s on your website. b. Geo location of a visitor. c. Referring site URL’s (search engine, ad- campaigns etc). d. Minimum time spent by a visitor on your site. e. Cookie (key/values) based rules for a visitor. f. User’s browser/platform. g. User’s time of visit. Overview Survey Feedback Integration Customers Thanks!
  11. 11. Step 4. Go-live! If a visitor meets the criteria that you have set as rules for this survey, it pops up unobtrusively on your site. In case of multi-question surveys, the user gets to see the second question immediately after submitting the first one (without any page refresh on your site) until completion. If the user leaves mid-way, you’ll still get to see a partially completed survey response. MySite.com Overview Survey Feedback Integration Customers Thanks!
  12. 12. Step 5. Get insights, instantly Access realtime statistics and collated information for each of your surveys. Overview Survey Feedback Integration Customers Thanks!
  13. 13. Step 6. View each response in-depth We capture in-depth info for each of your survey respondents. Overview Survey Feedback Integration Customers Thanks!
  14. 14. Step 7. Amazing statistics More information. More insights. All in realtime. Overview Survey Feedback Integration Customers Thanks!
  15. 15. More (a). Collect responses off-site too! Get a dedicated URL for each survey. Send it in email and collect responses. View collated stats. Overview Survey Feedback Integration Customers Thanks!
  16. 16. More (b). Collect responses on FB! Easy integration allows you to conduct any WebEngage survey inside Facebook Overview Survey Feedback Integration Customers Thanks!
  17. 17. See how WebEngage Feedback works -> Overview Survey Feedback Integration Customers Thanks!
  18. 18. Step 1. Get a feedback tab on your site Integrate the feedback collection form as a feedback tab or an iframe. No need to code. Overview Survey Feedback Integration Customers Thanks!
  19. 19. Step 2. Customize your feedback form Create your own feedback form. Customize feedback tab, logos, email templates etc. Overview Survey Feedback Integration Customers Thanks!
  20. 20. Step 3. Simple & powerful feedback inbox Looks and works like email. Simple. Add more account managers if your volumes are high. Overview Survey Feedback Integration Customers Thanks!
  21. 21. Step 4. Keep track of every feedback We capture in-depth info like Geo-location, IP, browser, platform etc for users sending feedback. Overview Survey Feedback Integration Customers Thanks!
  22. 22. See how to Integrate WebEngage in your site -> Overview Survey Feedback Integration Customers Thanks!
  23. 23. Just onetime – Place a code on your site Overview Survey Feedback Integration Customers Thanks! Finer details: Sign-up. We have a FREE forever plan too ?. Follow simple steps to generate the widget code for your site. The integration bit is a one time, one line of Javascript code. Any customizations done inside your WebEngage dashboard (w.r.t feedback or surveys) doesn't need any code changes on your site. <ul><li>Did you know? </li></ul><ul><li>Our javascript code loads asynchronously on your site and doesn't block a user from doing whatever (s)he is there for. </li></ul><ul><li>The integration code on your site is super optimized for size (<9kb) and performance (on all browsers including IE6). It works on all platforms. We serve the widget content securely on SSL encrypted pages of your website. </li></ul><ul><li>WebEngage integrates easily on any website. Plugins for BigCommerce and Wordpress are available. </li></ul><ul><li>WebEngage is available in all major languages . </li></ul>
  24. 24. See who uses WebEngage -> Overview Survey Feedback Integration Customers Thanks!
  25. 25. Customers – we are adding by the hour! Overview Survey Feedback Integration Customers Thanks!
  26. 26. Thanks! Thanks for giving us a dekko. We look forward to work with you. What’s coming next from us? 1. Notifications (simple messaging tool with targeting capabilities) 2. Funnel based surveys (unobtrusive and pleasant exit surveys) 3. Developer API Take a live WebEngage demo for your site – http://demo.webengage.com For details, call +1 (408) 890-2392 (US) or +91 (22) 42662154 (India) or write to support {at} webengage {dot} com Overview Survey Feedback Integration Customers Thanks!

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