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Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
Juliette Melton - Mobile User Experience Research
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Juliette Melton - Mobile User Experience Research

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Most user experience research takes place sitting behind a computer. And yet these days, most networked experiences are happening on mobile devices. Some common user experience research methods work …

Most user experience research takes place sitting behind a computer. And yet these days, most networked experiences are happening on mobile devices. Some common user experience research methods work well in a mobile environment — others don’t. In this talk, Juliette Melton will guide you through how to use some great existing research methods in a mobile context, how to incorporate some new (and fun!) methods into your arsenal, and propose next generation tools and services to make mobile user experience research even better.



Juliette has ten years of experience building, managing, and researching digital environments and is a human factors researcher based at IDEO in San Francisco. She’s deeply interested in the intersections between digital culture, learning, and communication. Her work has spanned a broad range of industries including social media, casual gaming, education administration, electronic publishing, corporate banking, computer hardware, and public health.

Community education — through workshops, lectures, and writing — is an important part of her work. Remote user experience methods, agile project management, and research program planning are frequent topics.

Juliette holds an MEd from the Technology, Innovation, and Education program at the Harvard Graduate School of Education where she focused on developing models for innovative networked learning applications. She also has a BA in Comparative Literature from Haverford College.

Follow Juliette on Twitter: @j

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  • 1. Mobile UserExperience Research Juliette Melton IDEO
  • 2. flickr.com/coldtaxi
  • 3. 3 thingsWrite this down, we’re coming back to it.
  • 4. What do we mean by “research?”
  • 5. What do we mean by “research?”InspirationFixing
  • 6. What do we mean by “research?”Inspiration (formative research)Fixing (usability testing and analytics)
  • 7. What do we mean by “research?”Getting the right idea...... getting the idea right
  • 8. Getting the right idea...
  • 9. Media Diary Distance done right
  • 10. flickr.com/zzd
  • 11. Punchcut Diary StudyUsers generate data all the time.People produce rich data.Don’t exclude participants unnecessarily.
  • 12. Paper iPhone Early-stage prototyping
  • 13. flickr.com/stelladauer
  • 14. Getting the right idea...A quick formative research exercise
  • 15. A quick note onconcept validation
  • 16. ...getting the idea right
  • 17. InstagramLessons in Beta distribution
  • 18. MeexoMoving fast
  • 19. AOL MailTesting iteratively, internally
  • 20. Medical Reference Has to be right before release
  • 21. The Smallest Mobile Physical usability
  • 22. ...getting the idea right
  • 23. Usability BasicsFind some participantsAsk them good questionsMake sure the findings get to the right peopleRepeat!
  • 24. ParticipantsExisting users? (Twitter, newsletters)Potential users? (Craigslist, flyers, MechanicalTurk)
  • 25. Good Questions“What are you goals and frustrations today?”“Here’s this thing. I’m just going to watch youuse it.”“How many people signed up for this lastmonth? How many of them completed thesignup process?”
  • 26. Three questions to avoidFutureHow they’d design a serviceAsking by providing their reason - Jared Spool
  • 27. Sharing the findingsGood idea: brief topline, longer report only ifnecessaryBad idea: Long report hanging out as anattachment in someone’s email
  • 28. Sharing the findingsGood idea: talk directly to whoever’sresponsible for making that changeBad idea: expecting colleagues to payattention to research
  • 29. Make it repeatablePlan appropriately for your organization’sgoals -- guerilla-style or formal? Conferenceroom or testing lab?
  • 30. Internal traction
  • 31. AgileParallel research trackRegularly planned research sessionsResearch looks both backwards and forwardsFocus on product qualityExpectation that the project will shift course
  • 32. Agile UXR Sample Schedule
  • 33. Back to your 3 things...How will you get the right idea and get the idea right?
  • 34. What’s nextScreensharingData
  • 35. Special thanks to...Blake Engel, PunchcutDav Yaginuma and Romain David, MeexoRon Goldin, AkkuCarla Borsoi and Krista Sanders, AOLMike Krieger, InstagramBrynn Evans, UX Researcher
  • 36. Thanks! Juliette Melton jmelton@ideo.com @j

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