The Social Habit 2012, by Edison Research
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The 2012 public edition of The Social Habit, by Edison Research, with NEW data on how Americans 12+ use social media (including platforms such as Facebook and Twitter), Social commerce and mobile ...

The 2012 public edition of The Social Habit, by Edison Research, with NEW data on how Americans 12+ use social media (including platforms such as Facebook and Twitter), Social commerce and mobile social networking. Originally presented at Blogworld NY 2012 by Edison Research Vice President of Strategy Tom Webster.

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The Social Habit 2012, by Edison Research Presentation Transcript

  • 1. The Social HabitJune 2012
  • 2. Methodology • In January/February 2012, Edison Research and Arbitron conducted a national telephone survey offered in both English and Spanish language (landline and mobile phone) of 2,020 people aged 12 and over • Data were weighted to national 12+ population figures • This is the 20th study in this series, dating to 1998
  • 3. Over Half of Americans Have a Profile on a Social Networking Site% Who Currently Have a Personal Profile Page Any Social Networking Website 56 52 48 34 24 2008 2009 2010 2011 2012
  • 4. Social Networkers Lean Slightly More Female Than PopulationGender Composition Male Male 49% 46% Female Female 54% 51% U.S. Population 12+ Social Networkers
  • 5. Over Half of Social Networking Users Are 12-34Age Composition Age 35-44 Age 25-34 15% 20% Age 35-44 Age 25-34 16% 17% Age 45-54 17% Age 45-54Age 12-24 16% 21% Age 12-24 32% Age 55+ 31% Age 55+ 15% U.S. Population 12+ Social Networkers
  • 6. Awareness of Leading Social Networking Sites is Ubiquitous“Have you ever heard of the social networking website named…” Facebook 93 Twitter 90 MySpace 85 Google+ 45 LinkedIn 39 0 10 20 30 40 50 60 70 80 90 100 % saying “yes”
  • 7. Facebook Is the Dominant Social Network“Do you currently ever use/have your own profile page on…” Any Social Network 56 Facebook 54 LinkedIn 13 Twitter 10 Google+ 8 0 10 20 30 40 50 60 70 80 90 % saying “yes”
  • 8. Year-Over-Year Growth in Social Networking GreatestAmong People Age 45 and Older% by Age Group Who Currently Have a Personal Profile Page on Any Social Networking Website 76 81 80 80 68 68 2011 2012 63 65 55 45 31 34 23 15 12-17 18-24 25-34 35-44 45-54 55-64 65+
  • 9. Age Demographics of Popular Social Networking Sites% by Age Group Who Currently Use/Have a Personal Profile Page On… 81 Facebook Twitter LinkedIn 80 66 62 50 32 20 23 23 17 18 17 12 9 10 8 6 1 1 1 3 12-17 18-24 25-34 35-44 45-54 55-64 65+
  • 10. Education Levels of Social Networkers Similar toThat of General Population“What is the highest level of formal education you have completed?” 4 Year College 1-3 Years College 4 Year College1-3 Years 19% 20% College 34% 30% Some Graduate Some Credits Graduate 5% Credits Advanced 5% Degree 13% Advanced Degree High School 15% High School or Less or Less 33% 26% U.S. Population 12+ Social Networking Users
  • 11. LinkedIn Users Nearly Twice as Likely as GeneralPopulation to Have at Least a 4-Year Degree% of Social Networkers, By Platform, with At Least a 4-Year College Degree LinkedIn 71 Twitter 50 Facebook 41 Total 12+ 37 0 10 20 30 40 50 60 70 80
  • 12. Nearly Two-Thirds Of Social Networkers Use Social Sites Daily“How often do you use social networking Web sites or services?” Nearly Every Day Several Times per 15% Day 22% At Least Once a Week 12% At Least Once per Month 5% Less Often Than Once per Month 5% Never Use 41%
  • 13. Approximately 58 Million Americans Have “The Social Habit”% Who Use Social Networking Sites/Services “Several Times Per Day” 25 22 Approx. 20 18 58 Million 15 Approx. 15 46 Million Approx. 39 Million 10 7 5 Approx. 5 Approx. 18 Million 12 Million 0 2008 2009 2010 2011 2012
  • 14. An Estimated 143 Million Americans Have a Facebook Profile“Do you currently have a profile page on Facebook?” 2012 54 2011 51 2010 41 2009 18 2008 8 0 10 20 30 40 50 60 % saying “yes”
  • 15. Nearly One-Third of Facebook Users Have BeenMembers For at Least Three Years“How long have you been on Facebook?” 6 months to 1 year to less less than 1 year than 2 years 13% 24% Less than 6 months 6% 5 years or more 10% 2 years to less than 3 years 26% 3 years to less than 5 years 21% Base: Have a personal profile page on Facebook
  • 16. Nearly One-Quarter of Facebook Users CheckTheir Account At Least Five Times Daily“In the last 24 hours, approximately how many times did you check your Facebook account?” 25 27 MEAN: 4.0 Times 14 15 12 8 None Once Twice 3 to 4 times 5 to 10 times 11+ times Base: Have a personal profile page on Facebook
  • 17. Young Facebook Users Have Lots of FriendsAverage Number of Facebook Friends by Age Group 429 396 262 273 220 163 96 71 P12+ 12-17 18-24 25-34 35-44 45-54 55-64 65+ Base: Have a personal profile page on Facebook
  • 18. More Than Half of Facebook Users Access the Site Via Phone % Who Access Facebook On a…Desktop/Laptop computer 92 Cell Phone 54 Tablet 19 Base: Have a personal profile page on Facebook
  • 19. One in Three Facebook Users Access theService Most Via Phone“Which way do you access Facebook most?” Cell Phone 33% Desktop/Laptop Tablet Computer 4% 63% Base: Have a personal profile page on Facebook
  • 20. Concerns Over Facebook Privacy Rise“How do you feel about the privacy of your personal information on Facebook? 27 Very Concerned 2012 21 2011 29Somewhat Concerned 23 20 Slightly Concerned 22 24 Not at All Concerned 33 0 10 20 30 40 50 60 Base: Have a personal profile page on Facebook
  • 21. An Estimated 26 Million Americans Use Twitter“Do you currently ever use Twitter?” 2012 10 2011 8 2010 7 0 10 20 30 40 50 60 % saying “yes”
  • 22. Twitter Continuing To Draw New Users“How long have you been a Twitter user?” Less than 6 months 23% 6 months to less than 1 year 30% 5 years or more 3% 3 years to less than 5 years 9% 2 years to less than 3 years 1 year to less 10% than 2 years 25% Base: Currently ever use Twitter
  • 23. Four in Ten Twitter Users Access the ServiceNearly Every Day or More“How often do you use Twitter?” Less often than once per month 20% Several times per day 29% At least once per month 16% Nearly every At least once day per week 12% 23% Base: Currently Ever Use Twitter
  • 24. The “Twitter Habit” Grows Sharply% of Twitter Users Who Use the Service “Several Times Per Day” 35 30 29 25 20 18 18 15 10 5 0 2010 2011 2012
  • 25. Twitter Users Becoming More Engaged“Do you ever post status updates to “Twitter?” 2012 76 2011 69 2010 47 0 10 20 30 40 50 60 70 80 90 % saying “yes” Base Use Twitter at least once per month
  • 26. More Than Four in Ten Americans Hear or Read AboutTweets Almost Every Day in the Media“How often do you hear about Twitter feeds, commonly called tweets, throughmedia such as TV, radio, newspapers, or websites other than Twitter?” Regularly, but Sometimes not Daily 13% Rarely 16% 8% Never 9% Have Not Heard of Twitter 11% Almost Every Day 43% Base: Total Population 12+
  • 27. Twitter Users Lean Towards The Democratic Party“When it comes to political matters, do you usually think of yourself as a…?” Republican Independent 22% 23%Republican Independent 23% 23% Other 13% Other 9% Refused/NA Refused/NA Democrat 11% Democrat 30% 40% 6% U.S. Population 12+ Monthly Twitter Users
  • 28. One-Third of Social Networking Users Are “Silent”“Do you ever post status updates to any social networking websites or services?” No 34% Yes 66% Base: Users of Social Networking Sites/Services
  • 29. One-Third of Status Updaters Post Updates Using theService’s Website Nearly Every Day or More“About how often do you go to the social networking website to update your status?” Several Times Nearly Every Per Day Day 16% 18% Never Update Status This Way 4% Less Often than Once per Month 10% At Least Once per Week 35% At Least Once per Month 17% Base: Post Status on Social Networks
  • 30. Three-Quarters of Status Updaters Do Not Use ClientSoftware to Update Their Status on Social Networks“About how often do you update your status on social networks with dedicatedsoftware on your computer-that is, not through a web browser?” Less Often than Once per Month Never Update 6% Status This Way At Least Once per 74% Month 5% At Least Once per Week 6% Nearly Every Day 5% Several Times Per Day 4% Base: Post Status on Social Networks
  • 31. One-Quarter of Status Updaters Use Their Phones toUpdate Their Status at Least Daily“About how often do you update your status on social networks by cell phone?” Nearly Every At Least Once Day per Week 11% 22% Several Times Per Day 15% At Least Once per Month 12% Less Often than Once per Month Never Update 9% Status This Way 31% Base: Post Status on Social Networks
  • 32. The Majority of Social Networkers Own a Smartphone% of Social Networkers Who Own a Smartphone Does Not Own Smartphone 39% Smartphone Owner 61%
  • 33. More Social Networkers Own Mobile Devices Than Average “Do you currently own…” Apple iPod 44 31 Android Cell Phone 32 22 Apple iPhone 24 17Portable Hand-Held Book Readers 18 14 Apple iPad 16 Social Networkers 12 Android-based Tablet 10 U.S. Population 12+ 7 0 10 20 30 40 50 60 % owning each item
  • 34. More Than Four In Ten Mobile Social Users Access TheirSites Via Phone At Least Once a Day“How often do you use social networking sites on your cell phone?” Never 40% A Few Times a Month or Less 8% At Least Once a Week 10% Several Times per About Once per Day Day 31% 11% Base: Social Networking Users Who Own Mobile Phones
  • 35. Mobile Status Updaters Prefer Communicating by Typing Over Talking “In general, when not in person, which ONE of the following ways do you communicate with your friends and family MOST often?”Talk On Phone 36 64Text Message 45 21 Email 3 6 16 Mobile Status Updaters Facebook 6 Total 12+ Other 1 2 0 10 20 30 40 50 60 70
  • 36. One in Four Americans 12+ Familiar with “Check-In” Services“Are you familiar with social networking services that allow you to post a statusupdate and your current location, such as FourSquare or Gowalla?” Yes 26% No 74%
  • 37. “Check-In” Behavior Stalls% Who Have Ever Used a “Check-In” Service to Post aStatus Update That Also Provided Location? 2012 3 2011 4 2010 1 0 10 20 30 40 50 60 % saying “yes” Base Total Population 12+
  • 38. “Check-In” Frequency Wanes“How often do you check in to location-based services such as Foursquare or Gowalla? 57 Almost Never 39 24 Sometimes 42 18 2012 Almost Every Time I Go Out 18 2011 0 10 20 30 40 50 60 Base: Ever used online service to post status update with location
  • 39. Social Networkers Are Watching TV in Non-Traditional Ways“In the last month, have you watched TV by streamingor downloading shows to be viewed on…” 47Your Desktop or Laptop Computer 20 27 Your Television 13 14 A Cell Phone 6 Social Networkers 11 A Tablet U.S. Population 12+ 6 0 10 20 30 40 50 60 % saying “yes”
  • 40. Social Networkers Are Heavy YouTube Users“Have you watched video clips or other Internet videoprogramming from YouTube in the last week?” Yes 37% Yes No 55% 45% No 63% U.S. Population 12+ Social Networkers
  • 41. Nearly Half of Social Networkers Share YouTube Videos“Have you shared a YouTube video with anyone in the last month?” Yes 47% No 53% Base: Social Networkers Who Have Watched Video Clips or Other Internet Video Programming from YouTube in the Last Month
  • 42. Over Half of Social Networkers Own a DVR% Owning DVR No No 47% 55% Yes Yes 45% 53% U.S. Population 12+ Social Networkers
  • 43. Social Networkers With DVRs FrequentlyTime-Shift Programming“Thinking about all of the times you watch TV, how often do you watch time-shiftedprogramming recorded from your DVR?” Not All The Times, But At Least Half 27% Less Than Half The Times 18% Rarely 13% Nearly All The Times I Watch TV Never 36% 7% Base: Social Networkers Who Own DVRs
  • 44. More Than 9 in 10 Social Networkers Who Often WatchTime-Shifted TV Frequently Skip Ads“How often do you fast forward or skip through commercials when you watch timeshifted programming recorded from your DVR Most Of The Times 8% Some Of The Times 6% Usually Watch The Commercials 3% Almost Every Time Commercials Come On 83% Base: Social Networkers Who Watch Time-Shifted Programming At Least Half The Times They Watch TV
  • 45. Nearly One-Quarter of Social Networkers Use“Daily Deals” Sites and Services“Are you a registered user of any ‘daily deals’ services such as Groupon or Living Social?” No No 86% 77% Yes Yes 23% 14% U.S. Population 12+ Social Networkers
  • 46. One in Ten Social Networking Users HaveAccess To Amazon Prime“Are you a subscriber to the service from Amazon.com called Amazon Prime?” No No 89% 93% Yes Yes 7% 11% U.S. Population 12+ Social Networkers
  • 47. Brand-Following Behavior Doubles Over the Past Two Years“Do you follow any companies or brands on any social networking sites such asFacebook or Twitter?” 2012 33 2011 25 2010 16 0 10 20 30 40 50 % saying “yes” Base: Users of Social Networking Sites/Services
  • 48. Facebook Is The Dominant Platform ForBrand-Following Behavior“Which ONE social networking site or service do you use MOST to connect withbrands or products?” Twitter 9% Other 7% None 4% Facebook DK/NA 79% 1% Base: Follow Brands/Companies on Any Social Network
  • 49. Consumers Are More Conscious of Facebook’sImpact on Buying Decisions“Which ONE social networking site or service influences your buying decisions the most?” Facebook 47 24 None 36 68Dont Know 6 5 Other 6 3 2012 Twitter 5 2011 1 0 10 20 30 40 50 60 70 80 Base: Use any social networking site/service at least once/month
  • 50. Consumers Recall a Wide Variety of Brands/Products onthe Social Web; No One Brand Dominates“Think about the companies, brands, products and services you enjoy following onsocial networking sites. What is the first ONE that comes to mind?” Brand Number of Mentions Nike 9 Walmart 6 Apple 5 Starbucks 5 Levi’s 4 Coke 3 NFL 3 Pampers 3 * Total number of responses=332
  • 51. Sales/Discounts Most Commonly-Cited Reason ForFollowing Brands or Products“Why do you enjoy following [first recalled brand] in particular?” Reason Number of Mentions* Sales/Discounts/Coupons 56 Dont Know 47 Like The Product 45 Content/Ideas 43 Keep Informed On New Products 35 Favorable Opinion of Company 29 News/Information 28 Humorous/Entertaining 18 Work There 18 Current Customer 17 Other 16 * Total number of responses=332