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Social media Social media Presentation Transcript

  • Mia Lee @Webbiegirl SOCIAL MEDIA Integrated Media | Web Services | Online Marketing | Training
  • SOCIAL MEDIA Are You Getting It?
  • What Businesses Fear • We won’t know what to talk about • Customers will talk bad about us • We don’t have time for social media
  • Old Navy Gobble Palooza
  • Local Deals
  • Facebook Customization Custom FBML Custom Landing Tab Custom Facebook URL
  • From Mad to Glad
  • Use Facebook to invite feedback
  • A New Birthday Cake Thanks to Twitter
  • The Power of the ReTweet
  • A New Tenant Thanks to Twitter
  • Integration / Tools • Link Tweets to Facebook • Link Facebook Updates to Twitter • Use Social Media Apps and Tools from your Phone • Use all-in-one tools link PING.fm • Use team sharing tools like CoTweet or HootSuite These are options, but not always appropriate.
  • How to know when you’re Getting It • You’re okay with talking to a competitor • You don’t feel pressure to SELL • You understand that excellent customer service is the underlying key 